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BASIC/DEPT® Logo BASIC/DEPT® · IT - Administration

Director, Delivery

Argentina, Gran Buenos Aires · Job Posted March 08, 2026
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Job Description

The Director, Delivery is both a people manager and client leader. This person has a disciplined approach to managing our most important clients through project and program management whether it is a single large project or multiple projects that make up a program. The successful candidate is detail-oriented but can also think of the ‘big picture’ strategy to drive our client’s business forward, while building long-lasting client relationships.

Job Responsibility

  • Define, manage and execute various types of projects for clients
  • When appropriate, establish and lead a program for a specific client with multiple, concurrent projects
  • Establish the operating model, communication, plan and tools to be used by the program
  • Directly manage project management team members, providing ongoing mentorship, career development, and performance guidance
  • Ability to coach team members on best practices
  • Lead the development and implementation of standardized processes and tools across the Delivery team
  • Oversee and deliver weekly internal and client-facing status updates for engagements
  • Balance strategic and operational thinking with strong attention to detail and execution
  • Serve as the primary point of contact between clients and internal teams
  • Make resourcing recommendations and monitor team bandwidth and effectiveness
  • Join client and internal meetings to identify evolving needs and opportunities
  • Coordinate and organize tasks that support project execution and delivery
  • Lead discussions with key stakeholders to communicate program progress
  • Manage complex project timelines, budgets, scope, and risks
  • Contribute to business development efforts by helping define project scope, delivery processes, and resource estimates
  • Support change management by modeling tactical approaches and managing resources across shifting project needs
  • Minimal travel may be required to client sites

Requirements

  • 10+ years of Project Management experience in technology or media, ideally in an eCommerce and digital design environment
  • 5+ years of program management experience
  • 7+ years Experience managing an internal team and direct reports
  • Experience with implementations of a variety of platforms
  • Bachelor's degree or equivalent degree of education relevant to the industry
  • Strong interpersonal, written and verbal communication skills
  • Excellent problem solving, organization, time management, and risk management skills
  • Experience in management and merging project artifacts into a program scale set of artifacts
  • The ability to be self-directed and work in a dynamic environment with resources of various skills and experience levels
  • Competency in tools such as smartsheets, Jira, Confluence and G-Suite
  • Excellent scheduling and planning skills with a proven track record of managing multiple projects simultaneously
  • Project financial management of budget, ETC, EAC and profitability
  • Experience leading digital transformation initiatives
  • Experience working in an agile framework and hybrid scrumfall environment

Nice to have

  • Familiarity with common development systems and frameworks across a variety of technology-based projects
  • PMP Certification
  • Bachelor’s degree or equivalent degree of education relevant to the industry
  • and 12+ years of experience in project management in the technology space
  • Having knowledge of the latest trends and tools in the industry

What we offer

  • Premium healthcare through OSDE for the employee and their immediate family members
  • Mendel prepaid card with a monthly allowance for grocery purchases
  • Monthly reimbursements for Wi-Fi/electricity expenses
  • Monthly reimbursements for training/English classes
  • 100% covered “Plan Total” membership at Sportclub
  • Access to a our benefits platform through Bonda
  • A flexible vacation policy
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