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The Fraud Risk and Control’s (FRC) Debit Card Team is responsible for ensuring that the Fraud Program for Fidelity’s Debit Card portfolios are effectively protecting customers and Fidelity from the risk of fraud while delivering a remarkable customer experience. As a Director in the Debit Card Fraud Team, you will be responsible to support the design and oversight of the Debit Card Fraud Management Program as well as to support Debit Card related strategic initiatives with fraud control subject matter expertise. You will deliver value to the team by providing analytical insights, fraud control and debit card subject matter expertise as well as participating in the daily operation of the team to prevent and detect fraud and mitigate its impact.
Job Responsibility
Design dashboards, reports and Key Performance Indicators and monitor that fraud losses, customer experience and costs are within the company’s expectations
Use data to generate insights, interpret trends and support root cause analysis
Support strategic changes and initiatives by designing and specifying fraud controls and ensure their effective implementation
Develop policies and procedures, conduct reviews to manage and mitigate fraud
Liaise and collaborate with key partner teams to ensure effective fraud controls are in place for the existing Debit Card Portfolios and for new strategic initiatives
Influence the broader strategic decisions of the Debit Card Product Team by providing fraud control insights and communicate the priorities of the FRC team
Collaborate with partner teams to respond to fraud events, mitigate risk and customer impact
Requirements
Batchelor degree in economics, finance, data or computer science or similar technical fields
10+ years of work experience in finance and fraud or related fields
Proven experience in fraud management for payment cards in financial services industry
Familiarity with current trends and risks in the Payment Card Industry and debit cards specifically
Hands on experience in generating analytical insights from large scale data using python and SQL or similar programming languages
Experience in project management and problem solving in complex environment
Familiarity with process mapping, control design and fraud investigations
Excellent communication skills and ability to collaborate with a diverse set of key stakeholders
What we offer
Comprehensive health care coverage and emotional well-being support
Market-leading retirement
Generous paid time off and parental leave
Charitable giving employee match program
Educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career