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Director, Data Science

https://www.pagerduty.com Logo

PagerDuty

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Location:
United States, Atlanta

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Category:
IT - Software Development

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Contract Type:
Employment contract

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Salary:

212000.00 - 356000.00 USD / Year

Job Description:

PagerDuty is seeking a Director, Data Science (IT) to build and lead a world-class data science function in the IT Organization. In this role, you will shape the team’s vision, foster an inclusive and high-performing culture, and drive impactful data science and advanced analytics initiatives across the organization. You will work closely with cross-functional partners to address complex challenges and embed data science into our core data analytics, services, and operations.

Job Responsibility:

  • Define and lead the data science vision, strategy, and roadmap in alignment with business goals and measurable outcomes
  • Act as a strategic advisor and thought leader, identification, rollout & championing the adoption of AI/ML across the organization
  • Build, mentor, and lead a high-performing, collaborative team of IT data scientists, IT Data Product Managers, and IT data engineers
  • Partner closely with Sales, Product, Marketing, Customer Success, Engineering, and other teams to drive impactful data science initiatives
  • Develop new ideas, brainstorm with Business partners on how the latest innovations in AI can improve business performance
  • Serve as a bridge between technical teams and business units, ensuring alignment on priorities, deliverables, and strategic value
  • Deliver clear, compelling insights to both technical and non-technical audiences through storytelling and data visualization
  • Present findings and strategic recommendations to senior and executive stakeholders to influence high-level decisions
  • Oversee the full lifecycle of machine learning models, including development, validation, deployment, monitoring, and continuous improvement
  • Collaborate with Data Engineering to design scalable, well-defined data assets, features, and metrics that support evolving analytical and product needs
  • Establish and promote best practices in experimentation, modeling, data governance, and model reproducibility
  • Ensure robust documentation, version control, and transparency across all projects to support sustainability and auditability.

Requirements:

  • 10+ years of experience in Business Data analytics, Data Science roles in B2B SaaS
  • Proven track record of building and leading high-impact data science teams
  • Proven experience deploying machine learning models at scale in production environments
  • Familiarity with modern data stacks: cloud data warehouses (Snowflake/Databricks/AWS), BI Tools, orchestration tools, and MLOps platforms
  • Exceptional communication and storytelling skills. You can simplify complexity and influence at all levels.

Nice to have:

Bachelor's in a quantitative field such as Computer Science, Statistics, Mathematics, or similar, with an advanced degree (Master's degree or higher) preferred.

What we offer:
  • Competitive salary
  • Comprehensive benefits package
  • Flexible work arrangements
  • Company equity
  • ESPP (Employee Stock Purchase Program)
  • Retirement or pension plan
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
  • Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
  • Paid volunteer time off: 20 hours per year
  • Company-wide hack weeks
  • Mental wellness programs

Additional Information:

Job Posted:
September 30, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:
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