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PagerDuty is seeking a Director, Data Science (IT) to build and lead a world-class data science function in the IT Organization. In this role, you will shape the team’s vision, foster an inclusive and high-performing culture, and drive impactful data science and advanced analytics initiatives across the organization. You will work closely with cross-functional partners to address complex challenges and embed data science into our core data analytics, services, and operations.
Job Responsibility:
Define and lead the data science vision, strategy, and roadmap in alignment with business goals and measurable outcomes
Act as a strategic advisor and thought leader, identification, rollout & championing the adoption of AI/ML across the organization
Build, mentor, and lead a high-performing, collaborative team of IT data scientists, IT Data Product Managers, and IT data engineers
Partner closely with Sales, Product, Marketing, Customer Success, Engineering, and other teams to drive impactful data science initiatives
Develop new ideas, brainstorm with Business partners on how the latest innovations in AI can improve business performance
Serve as a bridge between technical teams and business units, ensuring alignment on priorities, deliverables, and strategic value
Deliver clear, compelling insights to both technical and non-technical audiences through storytelling and data visualization
Present findings and strategic recommendations to senior and executive stakeholders to influence high-level decisions
Oversee the full lifecycle of machine learning models, including development, validation, deployment, monitoring, and continuous improvement
Collaborate with Data Engineering to design scalable, well-defined data assets, features, and metrics that support evolving analytical and product needs
Establish and promote best practices in experimentation, modeling, data governance, and model reproducibility
Ensure robust documentation, version control, and transparency across all projects to support sustainability and auditability.
Requirements:
10+ years of experience in Business Data analytics, Data Science roles in B2B SaaS
Proven track record of building and leading high-impact data science teams
Proven experience deploying machine learning models at scale in production environments
Familiarity with modern data stacks: cloud data warehouses (Snowflake/Databricks/AWS), BI Tools, orchestration tools, and MLOps platforms
Exceptional communication and storytelling skills. You can simplify complexity and influence at all levels.
Nice to have:
Bachelor's in a quantitative field such as Computer Science, Statistics, Mathematics, or similar, with an advanced degree (Master's degree or higher) preferred.
What we offer:
Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
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