Director, Data Science, Care Job at Meta (Menlo Park)

Director, Customer Care Product Operations

We are seeking an experienced leader to execute the strategic direction of our C...

Location

United States , Mountain View

Salary:

216000.00 - 264000.00 USD / Year

EarnIn

Expiration Date

Until further notice

Requirements

Deep passion for customers and a strong belief in the power of care as a product differentiator
7+ years proven leadership experience, including managing cross-functional embedded teams and developing systems for scale and autonomy
Strong product and/or technical background preferred—ideally with a degree in Engineering, Computer Science, or related field and hands-on product development or technical experience
Experience with AI strategy, including tool selection, automation mapping, and agent-assist systems
Demonstrated ability to build and scale user research and feedback loops into product pipelines
Outstanding analytical and problem-solving skills
data-driven decision-making is a must
Expertise or capability in operations including knowledge of quality assurance, agent readiness, escalations
Track record of influencing and aligning with stakeholders across Product, Engineering, Marketing, and CX
Excellent communication and collaboration skills—especially in high-ambiguity environments

Job Responsibility

Own and drive the Care AI strategy to shift from human support to automated and AI-powered resolution
Define automation use cases, KPIs, and optimize adoption across all support channels
Partner and collaborate closely with Product & Engineering to align automation roadmap with technical feasibility and business goals
Lead Customer Care’s product integration strategy to embed CX into every product and operational decision
Manage 4–5 senior Care Specialists embedded in key product pods to ensure launch readiness, lifecycle comms, and research support
Act as the cross-functional glue between Care, Product, and Eng—aligning roadmaps, surfacing feedback, and driving issue resolution
Consolidate customer, agent, and system insights into a single narrative to inform continuous improvement
Build a scalable, company-wide user research program with EarnIn-specific guidelines to enable autonomous research
Define high-priority UR initiatives aligned to business goals that product operations will take on
Select and implement research tooling (e.g., Maze, Dovetail) to support execution at scale

What we offer

equity
benefits

Fulltime

Regional Director of Resident Care

The Regional Director of Resident Care is responsible for activities related to ...

Location

United States

Salary:

105000.00 - 115000.00 USD / Year

Dewolfe Place

Expiration Date

Until further notice

Requirements

Bachelor of Science in Nursing required
Master of Science in Nursing preferred
Maintains knowledge of regulatory compliance in all states of responsibility
Experience in assisted living, home health or long-term care industries
Ten (10) years’ nursing experience
Licensed Registered Nurse in good standing
Five (5) year nursing management experience

Job Responsibility

Monitors the implementation of current policies and procedures, which reflect adherence to corporate and external regulatory guidelines
Reviews new regulatory directives and implements changes as needed
Reviews and investigates resident complaints/Hotline Complaints as directed
Ensures compliance with resident rights policies and works to resolve resident grievances
Conducts compliance surveys at communities
Assist in coordinating actions plans to minimize liability and risks as a result of compliance surveys
Participates in State and Federal surveys and compliance investigations
Supports and follows up with communities in identifying trends and assists in the development of corrective action plans and troubleshooting resolutions
Reports findings of State and Federal surveys to the Regional Operations Leader
Gathers performance improvements indicators and survey data to identify trends

What we offer

medical
dental
vision
life and disability insurances
paid time off
paid holidays
401(k) plan with company match
Employee Assistance Program
accident insurance policies

Fulltime

Senior Director, Quality Control Analytical Sciences

We are seeking a Senior Director, Quality Control (QC) Analytical Sciences, to l...

Location

Salary:

245000.00 - 260000.00 USD / Year

Apogee Therapeutics

Expiration Date

Until further notice

Requirements

PhD in relevant discipline (e.g., analytical biochemistry or relevant field)
15+ years of QC experience with complex biologics, particularly monoclonal antibodies, spanning late-stage development and commercialization
Proven people leader with a growth mindset, willing to learn from others, and dedication to promoting a psychologically safe environment
Excellent communicator with an ability to present to and be understood by a variety of stakeholders and tailor message accordingly
Experience with regulatory filing preparation and messaging across global jurisdictions
Deep knowledge and understanding of relevant global regulatory guidance and requirements
Ability to keep pace with a fast-moving organization
Availability to participate in calls across multiple international time zones
Successfully exhibit Apogee’s C.O.R.E. values: Caring, Original, Resilient and Egoless
Ability and willingness to travel up to 30%

Job Responsibility

Lead QC Analytical Sciences team, responsible for QC activities for all pipeline programs including strategies for phase-appropriate method qualification, validation, and transfer for drug substance, drug product, and drug-device combination testing
in-process/release/stability testing
specification justification and maintenance
shelf-life management
and critical documentation
Partner with new and existing external QC testing labs and CDMOs, managing relationships and all relevant activities in collaboration with TechOps Program Management, Quality Assurance, and Manufacturing
Develop analytical regulatory strategies and prepare relevant Module 3 regulatory documents
Contribute to a mature QC infrastructure, implementing processes and procedures to support the development of therapeutic candidates in a GMP-compliant manner
Monitor data trends, troubleshoot QC method performance, and investigate OOT/OOS results

What we offer

Market competitive compensation and benefits package, including base salary, performance bonus, equity grant opportunities, health, welfare & retirement benefits
three weeks PTO, two one-week company-wide shutdowns a year and dedicated paid sick leave
Commitment to growing you professionally and providing access to resources to further your development
Apogee offers regular all team, in-person meetings to build relationships and problem solve

Fulltime

R&D Director

Flen Health is looking for a dynamic and visionary R&D Director who combines str...

Location

Belgium , Kontich

Salary:

Not provided

Flen Health GmbH

Expiration Date

Until further notice

Requirements

Ph.D. in biopharmaceutical sciences, molecular biology, or a related discipline
Extensive experience in biopharmaceutical R&D, with a strong track record in wound healing and dermatology
Demonstrated hands-on expertise in functional genomics, structural and molecular biology, computational methods, and advanced skin and wound modelling
Proven success in leading and actively participating in teams and complex research projects
Strong publication and patent record in peer-reviewed journals, with direct contributions to scientific literature
Experience in securing and managing national and international research grants, including hands-on grant writing and project execution
Proven ability to lead international research consortia, delivering impactful outcomes through both strategic oversight and direct scientific involvement
Background in topical product development, with practical experience in formulation and testing

Job Responsibility

Provide both strategic direction and active, hands-on leadership to the R&D team, personally engaging in critical research activities and mentoring scientists at all levels
Lead by example in the discovery and development of new biopharmaceutical compounds, directly contributing expertise to projects targeting wound healing and skin inflammation
Build and strengthen the scientific evidence base for existing medical device products through direct involvement in experimental design, data analysis, and publication
Integrate disease insights with advanced pre-clinical methodologies, including functional genomics, structural and molecular biology, computational approaches, and both in vitro and in silico skin and wound models- by actively participating in experimental work and troubleshooting
Foster a culture of collaboration, innovation, and continuous improvement within the team by working side-by-side with team members and encouraging open scientific dialogue
Maintain a relentless focus on delivering value to patients and healthcare professionals ensuring that leadership decisions are grounded in practical, real-world impact
Establish and expand national and international research networks, leading projects and consortia that result in commercially viable innovative patents and products, including those supported by scientific grant programs

What we offer

Excellent working conditions
An innovative and inspiring work environment
Independent project work & responsibilities within a professional team
Career prospect
Learning and development opportunities
Flexible working ecosystem
Enthusiastic colleagues
Attractive remuneration package

Fulltime

Associate Director, Pharmacovigilance Scientist

The Associate Director, Pharmacovigilance Scientist will provide leadership, gui...

Location

United States , Waltham

Salary:

160000.00 - 200000.00 USD / Year

Kailera Therapeutics

Expiration Date

Until further notice

Requirements

A minimum of 10+ years of experience in global pharmacovigilance in pharmaceutical, biotech, or CRO setting with a Bachelors degree or 5+ years of experience with an advanced degree
Experience in safety data analysis, signal management, and benefit-risk evaluation
Knowledge of safety databases (Argus, ArisG/LifeSphere Safety, Veeva or similar), ICSR workflows, and MedDRA coding
Experience with authoring or contributing to aggregate safety reports, signal assessment reports
Working knowledge of relevant local and global regulatory requirements and guidance documents
Experience in creating or managing SOPs or Work Instructions
Strong ability to proactively identify signals, trends, risks, and initiate/manage risk minimization activities
Strong ability to work independently and collaboratively with internal and external partners in a demanding environment
Ability to prioritize, multitask, and deliver quality results that meet tight timelines
Fluency in written and spoken English with strong ability to communicate complex issues clearly

Job Responsibility

Perform and coordinate complex benefit-risk assessment and safety surveillance activities
Serve as a critical contributor to the safety governance framework, prepare safety data for review, coordinate and attend Safety Management Team and Medical Safety Board meetings
Coordinate and support strategies for safety assessments in collaboration with the safety physician and medical development as applicable
Lead and contribute to the management of aggregate safety reports (e.g., DSURs, PBRERs, PADERs, periodic line listings) including scheduling, planning, and authoring assigned sections
Collaborate with cross-functional teams to regularly review emerging safety data for the purposes of trend analysis and/or signal detection as applicable
Contribute to the preparation of queries in the safety database, retrieve and present data for regular and ad-hoc safety reviews
Perform safety signal management activities
conduct signal detection, author signal validation/evaluation reports, track and communicate findings
Collaborate cross functionally to access and utilize data visualization and analysis tools for regular and ad-hoc safety reviews
Lead or assist with the preparation of Risk Management Plans (RMPs)

What we offer

Comprehensive health benefits and tax-advantaged savings accounts
Flexible time off, 13 paid holidays, and a companywide year-end shutdown
Monthly wellness stipend
Generous 401(k) match
Disability and life insurance

Fulltime

Senior Director, Data Science

The Senior Director of Data Science will set and drive the enterprise-wide visio...

Location

United States

Salary:

135700.00 - 278300.00 USD / Year

One Call

Expiration Date

Until further notice

Requirements

Bachelor’s degree (B.A. or B.S.) in Statistics, Mathematics, Computer Science, or related quantitative field
advanced degree preferred
10+ years of experience in data science, with several years in senior leadership roles managing larger teams and enterprise-level projects
Strong problem-solving skills with an emphasis on product development and business impact
Experience using statistical computer languages (R, Python, SQL, etc.) to manipulate data and draw insights from large data sets
Knowledge of a variety of machine learning techniques (clustering, decision tree learning, artificial neural networks, etc.) and their real-world advantages/drawbacks
Knowledge of advanced statistical techniques and concepts (regression, properties of distributions, statistical tests and proper usage, etc.) and experience with applications
Excellent written and verbal communication skills for coordinating across teams and influencing senior stakeholders
A drive to learn and master new technologies and techniques
Demonstrated ability to develop and drive strategies that enhance business performance, with proven results at the enterprise level

Job Responsibility

Set and drive the enterprise-wide data science vision, ensuring alignment with executive leadership and long-term business objectives
Architect and oversee technical strategy for all data science initiatives, championing innovation in AI/ML methodologies and platforms
Lead the design, development, and deployment of ML models, focusing on advanced techniques such as Natural Language Processing (NLP), generative AI, and automation
Own the development and governance of a modern data platform for all data consumers
Lead LLM integration projects to automate manual processes and improve operational efficiency
Stay current with emerging technology trends and represent the organization in external forums, conferences, and industry groups
Collaborate with senior leaders across IT, Product, Operations, Marketing, and other business units to identify and execute high-impact, cross-functional data initiatives
Drive AI solutions for automation, decision intelligence, and enhanced customer experience
Translate complex data insights into actionable business strategies and measurable outcomes
Manage larger, multi-disciplinary teams, mentoring and developing future leaders within the data science organization

What we offer

Remote Work: We are a remote-first company, and almost all positions receive the flexibility of working from home
Generous Time Off: Besides 8 company holidays and 2 personal days every year, all colleagues receive a minimum of 18 days of paid time off
Comprehensive Benefits Package: Including medical, dental, vision, and pet insurance
401(k) matching program
and company-paid life insurance and short and long-term disability coverage
Supportive Services: We offer a Colleague Assistance Program that provides free counseling and financial services, and our One Call Foundation, a non-profit arm of our company, provides colleagues financial assistance during times of unexpected hardships

Fulltime

Systems Director, Population Health Service Organizations

The System Director of IT Population Health Services Organization (PHSO) is a le...

Location

United States , Phoenix

Salary:

67.92 - 101.02 USD / Hour

American Nursing Care

Expiration Date

Until further notice

Requirements

Bachelors Of Science - Information Technology, Health Informatics, or related field required
Masters Of Science - Information Technology, Health Informatics, or related field preferred
10+ years in healthcare IT, with 5+ years in a leadership role
Experience with managed care models (Medicare Advantage, ACO, Medicaid), HIE integration, and population health tools (e.g., Epic EZCap, QNext, Healthy Planet, Innovaccer,)
Experience with FHIR, HL7, CCD, APIs, and other interoperability standards
Familiarity with ACO, CIN, and value-based care models

Job Responsibility

Lead the design and implementation of IT systems that support managed care and population health objectives
Align systems architecture with organizational strategies related to value-based care, ACOs, Medicare Advantage, Medicaid, and commercial payer programs
Oversee integration of clinical and claims data to support whole-person care
Ensure systems support care coordination workflows, care management documentation, and chronic condition tracking
Manage platforms that support risk stratification, predictive modeling, and attribution logic
Collaborate with clinical leadership to build technology-enabled pathways for preventive care, care gaps, and patient engagement
Lead and mentor the End User Services team, ensuring excellent IT support for clinicians, case managers, analysts, and administrative staff
Develop and monitor SLAs, support KPIs, incident response times, and user satisfaction metrics
Oversee help desk operations, ticketing systems, desktop support, hardware/software provisioning, and user access governance
Direct the architecture and scalability of population health IT platforms and managed care applications

What we offer

medical
prescription drug
dental
vision plans
life insurance
paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually)
tuition reimbursement
retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings

Fulltime

Director, Financial Planning and Analysis Commercial Products and Infrastructure

Microsoft’s mission is to empower every person and every organization on the pla...

Location

United States , Redmond

Salary:

130900.00 - 277200.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Master's Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 6+ years of post-graduate financial analysis, accounting, controllership, or finance work experience
OR Bachelor's degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 8+ years of post-graduate financial analysis, accounting, controllership, or finance work experience
OR equivalent experience

Job Responsibility

Partner with finance leaders to enable visibility on the engineering financial allocation strategy to achieve the best return on investment (ROI) and shareholder return
Design new approaches to collecting and evaluating financial data, and empower your team to drive improvements in data management through automation and early adoption of AI tools
Lead and develop your team to translate data into actionable insights, and implement creative ways to communicate findings from data out to a variety of stakeholders
Create and oversee management of a variety of financial reports/models to support weekly/monthly/quarterly/annual reporting and forecast rhythms, co-lead annual engineering target setting and budgeting efforts for the broader team
Innovate analytical framework and methodology based on complex results, ambiguous findings, and multi-year time horizons to enable forward-looking indicators of risk and opportunity
Help develop, coordinate, and drive the quarterly and annual financial outlook reviews to support Microsoft’s CFO and senior finance leaders
Own the communication management to Microsoft’s CFO and senior finance leadership on risks and opportunities within the engineering investment portfolio
Manage and develop a team of 5 to 6 individual contributors through application of our management philosophy of Model, Coach and Care

Fulltime

Director, Data Science, Care

Meta

Location:
United States , Menlo Park

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 02, 2026

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