Director, CX Sales - Professional Services Job at OneTrust (Atlanta)

Senior Director, International Customer Experience

The Senior Director, International Customer Experience provides strategic leader...

Location

New Zealand , Wellington

Salary:

Not provided

Follett Software

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business, Management, or related field
advanced degree preferred
10+ years in customer experience, customer success, technical support, professional services or related post-sales functions
7+ years in a senior leadership role managing global or multi-regional teams, including customer experience, customer success, technical support, or related post-sales functions within a global software or technology company
Demonstrated ability to lead cross-functional, geographically distributed teams in a fast-paced, customer-focused environment
Strong operational management skills with experience optimising workflows, resources, and processes to drive efficiency and quality
Track record of improving customer satisfaction, retention, and engagement through strategic initiatives
Experience partnering with Product, Sales, Marketing, and Development teams to address customer needs and influence product direction
Expertise in developing and delivering scalable training, communication, and support programs
Strong problem-solving and decision-making skills, with the ability to manage complex or high-impact customer issues

Job Responsibility

Provide strategic leadership for all post-sales customer experience functions globally, including Technical Support, Customer Success and Professional Services
Work with CX leaders to improve business processes that improve our ability to support our customers effectively and achieve productive use of all Follett products and services
Work with the respective leaders to help improve operational efficiencies and the customer experience by identifying needs, addressing challenges, and optimising workflows
Foster collaboration and knowledge sharing among global support, success, and professional services teams, promoting a unified “global team” culture
Partner with Marketing and Sales to align on customer communications, promote new features, and identify opportunities for customer engagement
Maintain up-to-date expertise in company products and services, enabling the team to deliver accurate and informed services and support
Foster change management and new process implementation to enhance efficiency and the customer journey
Monitor customer satisfaction metrics, case ticket trends, utilization trends, implementation time to value metrics, project volume, and overall performance data to identify opportunities for improvement and report results to executive leadership
Oversee a global support team responsible for responding to customer inquiries via phone, email and online via a customer portal
Partner with product management and development to ensure customer-reported issues are documented, escalated, and addressed promptly, while contributing insights for product improvements

What we offer

Fully remote work
Subsidized healthcare plans, including orthodontic coverage, with HSA option that includes employer matching
Company-paid disability and life insurance, with the option to enhance coverage through voluntary plans
Robust Paid Time Off, including Flex PTO for salaried roles, paid parental leave, company holidays, and paid volunteer service time
Retirement savings with employer match, vesting every pay period
Flexible Spending Accounts for healthcare and dependent care
Optional supplemental coverages, such as accident, hospital, and critical illness insurance, identity theft and credit monitoring, and legal protection services
Meaningful recognition and tangible rewards that celebrate achievements, fuel motivation, and recognize both individual and team success

Fulltime

Store Manager Beverly Hills Store - John Lobb

The Store Manager of the Beverly Hills West Coast flagship store oversees all as...

Location

United States , Beverly Hills

Salary:

114289.50 - 131872.50 USD / Year

Chat3D

Expiration Date

Until further notice

Requirements

Tertiary education and experienced Manager with a proven number of years of management experience and a strong sense of customer service
Used to performing a Brand Ambassador style role as well as demonstrating the skills and experience of a leading retail manager in a luxury environment
Exceptional communication and networking skills, able to build good professional working relationships demonstrating the ability to work across cultures
Proactive, results-driven individual, demonstrating initiative and commercial creativity
Well organized with an ability to think multi dimensionally
Strong business sense with solid analytical skills
Hands on computer knowledge of MS office and excellent digital skills
Excellent spoken and written English
Additional languages are a plus
An appreciation of the style and elegance of the house reflecting this in personal presentation

Job Responsibility

Drive sales growth, profit and loss management and operational excellence for the store
Design and action the store strategy with a vision on mid and long term
Controls expenses and inventory shortage
To be proactive in proposing business development strategies to Retail Management
Assumes leadership role through effective communication and awareness of staff morale and career development
Offering an excellent after-sales service
Surveying the competitor's projects and events
With the support of Commercial Office, preparing and making purchases at the presentation of the new collections, throughout the year
Implement a proper buying strategy, based on the specificity of the boutique (demand, inventory and sales objectives)
Drawing up and monitoring the budget in cooperation with the Managing Director

What we offer

Commission and bonus incentives based on sales performance
Medical, Dental, Vision
Life Insurance and Disability
Paid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time)
Paid Parental leave and transition time
Various voluntary benefits such as flexible spending accounts, voluntary life insurance
Product discount and EAP resources
Access to Family Building Support and more

Fulltime

Customer Success Account Management Team Manager

Following internal promotion we currently have an outstanding opportunity for an...

Location

United Kingdom , Manchester

Salary:

Not provided

ANS Group

Expiration Date

Until further notice

Requirements

Proven track record managing a client-facing team within a digital services organisation
Demonstrable experience in a similar management role within a Customer Success Account Management or Sales Account Management role
Experience leading and developing high-performing customer success or account management teams within a digital services environment
Strong commercial acumen and a deep understanding of strategic account management
Exceptional stakeholder management, communication, and coaching skills
Ability to use data-driven insights to inform strategy and performance
Skilled at collaboration across departments, managing change, and championing customer experience improvements
Experience in running the end-to-end sales process across Enterprise size customers
Natural ability to influence senior leaders and board members
Exceptional communicator, skilled in engaging presentations, negotiations, escalation resolution, and Exec forums

Job Responsibility

Lead and execute the customer success account management growth targets across Tier 3,4 & 5 customers
Lead and drive the end-to-end customer experience for post-sale account management
Act as the voice of the customer at a senior manager level
Ensure all post-deal customer activities from handover of upsell opportunities won to renewals are executed to meet or excel customer expectations
Influence the business forecast for renewals and upsell
Drive customer culture across the department as the customer champion
Reduce customer churn
Coach the team to drive value-driven and strategic conversations with customers
Role model ANS’ value of “eyes on the customer” and provide an escalation route
Ensure solutions and products proposed to customers are fit for purpose

What we offer

Hybrid/ Remote Working
Private Medical Care
Pension Scheme
25 days’ holiday, plus you can buy up to 5 more days
Birthday off
An extra celebration day
5 days’ additional holiday in the year you get married
5 volunteer days
Private health insurance
Pension contribution match and 4 x life assurance

Fulltime

Director, Account Management

As the owner of a logo, the Account Director may lead a team of Account Managers...

Location

United Kingdom , Any Location

Salary:

Not provided

Foundever

Expiration Date

Until further notice

Requirements

Experience successfully managing long-term sales cycles which require precise management of projects across multiple organizations, both internally and externally
Strong knowledge of outsourced solutions and services sales
knowledge of contact center solutions
Experience in leading a team of professional employees
Experience successfully managing long-term sales cycles
Minimum of seven years working in outsourcing operations, sales and or consulting
Proven track record in managing large, complex client accounts and generating significant growth
BA/BS in Business, Marketing, or related field
or equivalent work-related experience

Job Responsibility

Serve as the contract custodian and pricing lead
Collaborate with Account Managers on products, policies, operations, quality, training, reporting, and IT
Develop a comprehensive understanding of the customer—delving into their strategy, organizational culture, industry verticals, customer journeys, and unique pain points
Proactively identify both obvious and hidden client needs, providing innovative, win-win solutions
Strategic Growth. Developing a complete understanding of account needs, and anticipating account changes and improvements. Driving proposal management with a clear WIN strategy
Developing a solid and trusting relationship between clients and Foundever
Communicating with clients to understand their needs and explain product value
Manage delivery to SOW as One Foundever team
Planning account strategy (SWOT, RASIC and governance models)
Managing communications between clients and internal teams and resolving key client issues and escalations

Fulltime

Director, Enterprise Customer Experience

LearnUpon is looking for a Director of Enterprise Customer Experience to join ou...

Location

United States , Philadelphia

Salary:

Not provided

LearnUpon

Expiration Date

Until further notice

Requirements

5+ years leading Customer Success, Professional Services, or Implementation teams in a SaaS environment
Proven experience owning or materially influencing retention, renewals, and commercial outcomes
Experience leading managers and multi-layered organizations
Strong business and financial acumen, with comfort operating against retention and renewal targets
Leadership presence and confidence engaging with C-suite stakeholders
Demonstrated ability to lead teams through change and scale
Experience operating across multiple regions and time zones
Proficiency with CRM and CS platforms (e.g. Salesforce, Planhat, Gainsight, etc.)

Job Responsibility

Own the Enterprise CX operating model, engagement frameworks, and playbooks to ensure scalable, high-impact customer journeys
Drive Gross and Net Revenue Retention through proactive risk management and accurate renewal forecasting
Design onboarding and success motions that accelerate time-to-value and demonstrate measurable ROI for complex accounts
Collaborate with Sales to identify and secure expansion opportunities grounded in proven customer success
Recruit, mentor, and scale a high-performing team, fostering commercial acumen and operational excellence
Partner with CX Ops to define capacity models, account ratios, and the tooling required for Enterprise scale
Define and monitor key Enterprise KPIs to optimize team performance and identify trends in customer health
Serve as the "Voice of the Enterprise Customer" to internal Product and R&D teams to influence the roadmap
Act as the lead executive point of contact for high-stakes customer situations and resolution strategies
Navigate ambiguity with decisive judgment, balancing empathy with high accountability to drive organizational clarity

What we offer

Competitive salary and company ESOP
Comprehensive private health insurance scheme and 401k
25 days annual leave + 1 annual company wellness day off
Work in a fun and supportive environment with regular team events
Structured learning and development opportunities

New

Pharmacy Technician

We’re building a world of health around every individual — shaping a more connec...

Location

United States , Drexel Hill

Salary:

Not provided

CVS Health

Expiration Date

June 22, 2026

Requirements

Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to, age, education, and licensure/certification
If the state board of pharmacy does not address or mandate a minimum age requirement, must be at least 16 years of age
If the state board of pharmacy does not address or mandate a minimum educational requirement, must have a high school diploma or equivalent, or be actively enrolled in high school or high school equivalency program
State-level licensure and national certification requirements vary by state, click here to learn more
Regular and predictable attendance, including nights and weekends
Ability to complete required training within designated timeframe
Attention and Focus
Customer Service and Team Orientation
Communication Skills
Mathematical Reasoning

Job Responsibility

Living our purpose by following all company SOPs at each workstation to help our Pharmacists manage and improve patient health
Following pharmacy workflow procedures at each pharmacy workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment
Contributing to positive patient experiences by showing empathy and genuine care
Completing basic inventory activities, as permitted by law, and as directed by the pharmacy leadership team
Contributing to a high-performing team, embracing a growth mindset, and being receptive to feedback
Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic
Understanding and complying with all relevant federal, state, and local laws, regulations, professional standards, and ethical principles
Delivering additional patient health care services (e.g., immunizations, point-of-care testing, and voluntarily staffing offsite clinics), where allowable by law and supported by required training and certification
Where permissible, the Pharmacy Technician may also support immunizations, which includes the following responsibilities: Completing additional licensure and training requirements, in compliance with state Board of Pharmacy regulations, to obtain Technician Immunizer status to support preparing and administering vaccines
Educating patients about the importance of vaccines and referring patients to the Pharmacist-on-duty for vaccination questions

What we offer

medical, dental, and vision coverage
paid time off
retirement savings options
wellness programs
and other resources, based on eligibility

Fulltime

New

Mri Technologist

MedPro Healthcare Staffing, a Joint Commission-certified staffing agency, is see...

Location

United States , Springfield

Salary:

Not provided

MedPro Healthcare Staffing

Expiration Date

Until further notice

Requirements

Completion of a two year approved School of Radiologic Technology
Valid state radiology registration as required by state law
Registry by the American Registry of Radiologic Technology.

Job Responsibility

MRI technologists utilize their knowledge of anatomy, physiology and the principles of MRI to safely and efficiently operate MRI scanners, assisting in the diagnosis of disease and injury.
Ensure the safety of patients, staff and visitors who come in contact with the powerful magnetic field of a MRI scanner.
Position patients and coils on a table that slides inside the MRI scanner.
Inject contrast media as required.
Set appropriate technical parameters, operate MRI scanners and related equipment, and observe image data on computer monitors during scans.
Be familiar with the differences from a normal image and an abnormal image.
Recognize and respond to life threatening situations.
Assure compliance with federal, state, and local technical and professional regulations and accepted practiced guidelines.
Delivers quality, cost effective patient care in a professional manner.
Works effectively to maintain an environment of excellence, which is patient focused, providing timely, compassionate, quality patient care.

What we offer

Weekly pay and direct deposit
Full coverage of all credentialing fees
Private housing or housing allowance
Group Health insurance for you and your family
Company-paid life and disability insurance
Travel reimbursement
401(k) matching
Unlimited Referral Bonuses up to $1,000

Fulltime

New

Pharmacy Technician

We're building a world of health around every individual — shaping a more connec...

Location

United States , Oakville

Salary:

18.94 - 28.94 USD / Hour

CVS Health

Expiration Date

June 23, 2026

Requirements

Must be at least 16 years of age
Licensure requirements vary by state
Attention and Focus
Customer Service Orientation
Communication Skills
Mathematical Reasoning
Problem Resolution
Physical Demands
Visual Acuity
High School diploma or equivalent preferred but not required.

Job Responsibility

manage all assigned pharmacy workstations and tasks to support the team's ability to promptly, safely and accurately fill patient prescriptions
provide caring service that exceeds customer expectations

What we offer

dental
vision
wellness resources
employee discounts
access to certain voluntary benefits

Parttime

Director, CX Sales - Professional Services

OneTrust

Location:
United States , Atlanta

Category:
Sales

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 13, 2026

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