Director, CX Sales - Professional Services Job at OneTrust (Atlanta)

Senior Director, International Customer Experience

The Senior Director, International Customer Experience provides strategic leader...

Location

New Zealand , Wellington

Salary:

Not provided

Follett Software

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business, Management, or related field
advanced degree preferred
10+ years in customer experience, customer success, technical support, professional services or related post-sales functions
7+ years in a senior leadership role managing global or multi-regional teams, including customer experience, customer success, technical support, or related post-sales functions within a global software or technology company
Demonstrated ability to lead cross-functional, geographically distributed teams in a fast-paced, customer-focused environment
Strong operational management skills with experience optimising workflows, resources, and processes to drive efficiency and quality
Track record of improving customer satisfaction, retention, and engagement through strategic initiatives
Experience partnering with Product, Sales, Marketing, and Development teams to address customer needs and influence product direction
Expertise in developing and delivering scalable training, communication, and support programs
Strong problem-solving and decision-making skills, with the ability to manage complex or high-impact customer issues

Job Responsibility

Provide strategic leadership for all post-sales customer experience functions globally, including Technical Support, Customer Success and Professional Services
Work with CX leaders to improve business processes that improve our ability to support our customers effectively and achieve productive use of all Follett products and services
Work with the respective leaders to help improve operational efficiencies and the customer experience by identifying needs, addressing challenges, and optimising workflows
Foster collaboration and knowledge sharing among global support, success, and professional services teams, promoting a unified “global team” culture
Partner with Marketing and Sales to align on customer communications, promote new features, and identify opportunities for customer engagement
Maintain up-to-date expertise in company products and services, enabling the team to deliver accurate and informed services and support
Foster change management and new process implementation to enhance efficiency and the customer journey
Monitor customer satisfaction metrics, case ticket trends, utilization trends, implementation time to value metrics, project volume, and overall performance data to identify opportunities for improvement and report results to executive leadership
Oversee a global support team responsible for responding to customer inquiries via phone, email and online via a customer portal
Partner with product management and development to ensure customer-reported issues are documented, escalated, and addressed promptly, while contributing insights for product improvements

What we offer

Fully remote work
Subsidized healthcare plans, including orthodontic coverage, with HSA option that includes employer matching
Company-paid disability and life insurance, with the option to enhance coverage through voluntary plans
Robust Paid Time Off, including Flex PTO for salaried roles, paid parental leave, company holidays, and paid volunteer service time
Retirement savings with employer match, vesting every pay period
Flexible Spending Accounts for healthcare and dependent care
Optional supplemental coverages, such as accident, hospital, and critical illness insurance, identity theft and credit monitoring, and legal protection services
Meaningful recognition and tangible rewards that celebrate achievements, fuel motivation, and recognize both individual and team success

Fulltime

Director, Account Management

As the owner of a logo, the Account Director may lead a team of Account Managers...

Location

United Kingdom , Any Location

Salary:

Not provided

Foundever

Expiration Date

Until further notice

Requirements

Experience successfully managing long-term sales cycles which require precise management of projects across multiple organizations, both internally and externally
Strong knowledge of outsourced solutions and services sales
knowledge of contact center solutions
Experience in leading a team of professional employees
Experience successfully managing long-term sales cycles
Minimum of seven years working in outsourcing operations, sales and or consulting
Proven track record in managing large, complex client accounts and generating significant growth
BA/BS in Business, Marketing, or related field
or equivalent work-related experience

Job Responsibility

Serve as the contract custodian and pricing lead
Collaborate with Account Managers on products, policies, operations, quality, training, reporting, and IT
Develop a comprehensive understanding of the customer—delving into their strategy, organizational culture, industry verticals, customer journeys, and unique pain points
Proactively identify both obvious and hidden client needs, providing innovative, win-win solutions
Strategic Growth. Developing a complete understanding of account needs, and anticipating account changes and improvements. Driving proposal management with a clear WIN strategy
Developing a solid and trusting relationship between clients and Foundever
Communicating with clients to understand their needs and explain product value
Manage delivery to SOW as One Foundever team
Planning account strategy (SWOT, RASIC and governance models)
Managing communications between clients and internal teams and resolving key client issues and escalations

Fulltime

Director, Enterprise Customer Experience

LearnUpon is looking for a Director of Enterprise Customer Experience to join ou...

Location

United States , Philadelphia

Salary:

Not provided

LearnUpon

Expiration Date

Until further notice

Requirements

5+ years leading Customer Success, Professional Services, or Implementation teams in a SaaS environment
Proven experience owning or materially influencing retention, renewals, and commercial outcomes
Experience leading managers and multi-layered organizations
Strong business and financial acumen, with comfort operating against retention and renewal targets
Leadership presence and confidence engaging with C-suite stakeholders
Demonstrated ability to lead teams through change and scale
Experience operating across multiple regions and time zones
Proficiency with CRM and CS platforms (e.g. Salesforce, Planhat, Gainsight, etc.)

Job Responsibility

Own the Enterprise CX operating model, engagement frameworks, and playbooks to ensure scalable, high-impact customer journeys
Drive Gross and Net Revenue Retention through proactive risk management and accurate renewal forecasting
Design onboarding and success motions that accelerate time-to-value and demonstrate measurable ROI for complex accounts
Collaborate with Sales to identify and secure expansion opportunities grounded in proven customer success
Recruit, mentor, and scale a high-performing team, fostering commercial acumen and operational excellence
Partner with CX Ops to define capacity models, account ratios, and the tooling required for Enterprise scale
Define and monitor key Enterprise KPIs to optimize team performance and identify trends in customer health
Serve as the "Voice of the Enterprise Customer" to internal Product and R&D teams to influence the roadmap
Act as the lead executive point of contact for high-stakes customer situations and resolution strategies
Navigate ambiguity with decisive judgment, balancing empathy with high accountability to drive organizational clarity

What we offer

Competitive salary and company ESOP
Comprehensive private health insurance scheme and 401k
25 days annual leave + 1 annual company wellness day off
Work in a fun and supportive environment with regular team events
Structured learning and development opportunities

New

Production Supervisor

We are excited to announce an opportunity for a motivated and experienced indivi...

Location

United States , South Salt Lake; Salt Lake City

Salary:

35.00 - 48.00 USD / Hour

Torus

Expiration Date

Until further notice

Requirements

Bachelor’s degree and/or demonstrated and related equivalent experience
A minimum of 2 years manufacturing industry experience
2+ years previous supervisory experience
Ability to successfully monitor and report on key production metrics and output, identifying opportunities for improvement and implementing strategies for efficiency
Proficient in Google Suite, MS Office and ERP (NetSuite) software
Proven experience operating a clean, safe and efficient production environment
Understanding of quality standards and health & safety regulations
Knowledge of performance evaluation and budgeting concepts
Familiarity with bookkeeping, inventory control practices and logistics
Excellent leadership skills, including the abilities to set goals, motivate and manage competing priorities or opinions

Job Responsibility

Reporting to the Production Manager, the Production Supervisor is responsible for maintaining quality, production and safety standards on the production floor
Ensure production lines are running efficiently to achieve the established productivity standards
Must be capable of leading, training, and working alongside production workers
Apply principles of operational excellence coupled with the mission, vision and values of Torus. Establish and manage the workflows supporting the production of Torus’ products or processes
Foster a culture of continuous improvement, encouraging innovation, and leading initiatives to enhance production processes and product quality
Manage, develop and mentor production team members, including hiring, training, performance evaluation, time and attendance, and disciplinary actions
Oversee production to ensure all materials and finished goods are free of defects and meet quality requirements
Produce and analyze product data and reports
Other duties as assigned

What we offer

Employee Rewards Package including Equity
401(k) Retirement Savings Plan
Health Benefits Package: Choice between traditional PPO or HSA eligible medical plans
Dental insurance
and Vision insurance
Human-centered Paid Time Off including Unlimited Discretionary PTO or 10 days of accrued PTO
10-days paid company holidays
Waiting period-free 100% paid parental leave
Torus paid Life and AD&D Insurance with option to purchase additional coverage
Voluntary Short- and Long-Term Disability Insurance

Fulltime

New

Commis de Partie

The Commis de Partie prepares food items per guest orders in accordance with pro...

Location

Italy , Firenze

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

6 months culinary experience in a similar role within a luxury hotel or Michelin-starred restaurant
Ability to operate, maintain and properly clean various machines
Proficient knife skills
Ability to multi-task
Fluency in Italian
Valid authorization to work in Italy at the time of application

Job Responsibility

Prepare food items per guest orders in accordance with production requirements and quality standards while maintaining a safe, sanitary work environment
Prepare food items according to guest orders of consistent quality following recipe cards, as well as production, portion, and presentation standards
complete mis en place and set-up station for breakfast, lunch, and/or dinner service
Start food items that are prepared ahead of time, making sure not prepare beyond estimated needs
Operate, maintain and properly clean kitchen equipment
Date all food containers and rotate as per policies, making sure that all perishables are kept at proper temperatures
check pars for shift use, determine necessary preparation, freezer pull and line set up
note any out-of-stock items or possible shortages
Return all food items not used to designated storage areas, being sure to cover/date all perishables
assist in setting up plans and actions to correct any food cost problems

Fulltime

New

Mobile Access Control Technician

Join our France team as a Field Access Control Technician responsible for techni...

Location

France , Argenteuil

Salary:

Not provided

Parking Network B.V.

Expiration Date

April 05, 2026

Requirements

A two-year technical degree (BTS or IUT)
initial experience gained in a company that markets technical solutions with a strong IT component (software controlling numerous electronic hardware components)
familiarity with the parking access control sector and its applications
strong customer service orientation
understanding of the need for responsiveness and flexibility
organized and work methodically
able to adapt to your audience
fluency in English (written and spoken) is highly recommended

Job Responsibility

Installing and implementing new systems
providing corrective and preventive maintenance for this hardware and software
modernizing or updating existing client systems
training clients on the use of SKIDATA solutions
supporting the project and sales teams with any technical questions
setting up and configuring software (SKIDATA/Windows)
proposing solutions to better organize the services provided by the company
being the local point of contact for clients
traveling within your local geographic area, and occasionally throughout France

What we offer

Opportunities for learning and career development, including online learning, management training, and skills enhancement
a competitive fixed salary
positions open to people with disabilities

Fulltime

New

Sous Chef

We have an exciting opportunity for an ambitious Sous Chef to help us create exc...

Location

United Kingdom , Northampton

Salary:

16.87 GBP / Hour

14forty

Expiration Date

Until further notice

Requirements

Create a positive work environment where the whole team can thrive
Be a brilliant communicator and easily build relationships
Strive for excellence in an eager and motivated manner
Take initiative and make decisions that are right for our customers
Have a desire to succeed in your role
Possess the ability to work under pressure
Demonstrate exceptional timekeeping and reliability
Passionate about great-tasting food

Job Responsibility

Preparing delicious, high-quality food that delights our clients and customers
Identifying opportunities to improve our food service
Creating a positive kitchen environment where your team feel welcomed and supported
Supporting the team in delivering our tasty food concepts to our customers
Representing Compass Group UK&I and maintaining a positive brand image
Supporting the team with ordering food, stock control and controlling food waste
Overseeing kitchen cleaning responsibilities to maintain hygiene standards
Supporting the team to manage budgets and successfully meet financial targets
Complying with Food Handling and Hygiene standards
Complying with Health and Safety regulations

What we offer

Support and development to progress within a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate

Parttime

New

Property Accounting Manager

Robert Half is the world’s first and largest specialized talent solutions firm t...

Location

United States , Foster City

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

BA/BS Degree in Accounting/Finance
Minimum 5+ years of supervisor experience
Experience in real estate/property management
Excellent communication skills

Job Responsibility

Oversee the financial close process for all entities including review and reconciliation of property intercompany eliminations and reporting financial results to management
Work closely with the external auditors and Accounting Leadership to ensure thorough and accurate audits
Serve as the primary liaison between our internal accounting team and external (outsourced) accounting partners
Manage and produce monthly financials for timely and accurate reporting
Manage daily operations of the property accounting function, ensuring accurate and timely financial reporting for assigned properties
Responsible for reviewing work of staff including, but not limited to monthly account reconciliations, tax returns, and financial statements
Present financial information and appropriately research and answer accounting questions to management
Review audit schedules and work papers prepared by staff accountant
Review or prepare footnotes to the financial statements
Assist with the review of the audit reports to ensure audit adjustments are recorded properly and analysis/documentation is completed

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

Director, CX Sales - Professional Services

OneTrust

Location:
United States , Atlanta

Category:
Sales

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 13, 2026

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