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OneTrust Logo OneTrust · Sales

Director, CX Sales - Professional Services

United States, Atlanta 168750.00 - 253125.00 USD / Year · Job Posted March 13, 2026

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Job Description

Lead the end-to-end go-to-market strategy and execution for OneTrust’s full Customer Experience value portfolio in North America —including Professional Services, Partner Services, Premium Support, Customer Success Packages, and other CX commercial offerings. Responsible for ensuring all offerings are positioned to drive measurable customer success and business value.

Job Responsibility

  • Drive customer outcomes through strategic positioning of CX offerings, ensuring the right combination of services, partners, success programs, and support are aligned to each customer’s goals
  • Align the scale and scope of CX offerings with each customer’s size, maturity, and the complexity of their use cases to maximize value and execution success
  • Partner with Product Sales teams to guide solution design, ensuring the right balance between product capabilities and service delivery—especially for large, global, and business-critical implementations
  • Build and execute scalable, value-based selling motions that support high-impact CX positioning throughout the customer lifecycle
  • Manage performance across CX revenue streams, including pipeline, attach rate, and margin—scaling execution through operational rigor and alignment

Requirements

  • 8+ years in services, sales, or customer success in SaaS—or equivalent experience with proven impact
  • Proven experience in a similar role selling services and success packages, ideally in partnership with a product-led sales motion
  • Demonstrated success leading or building a quota-carrying services or CX-oriented sales team
  • Experience selling to and supporting large enterprise customers with complex use cases
  • Background in services packaging, value-based pricing, and sales enablement
  • Proven success aligning cross-functional stakeholders and influencing enterprise deal strategy
  • Financial and operational acumen to manage performance across multiple revenue streams

Nice to have

  • Experience designing and building services catalogs or success package offerings, including pricing, scoping, and go-to-market enablement
  • Experience in a high-growth SaaS environment with global scale
  • Experience leading cross-regional or globally distributed teams
  • Familiarity with multiple CX delivery motions, including internal services, partner delivery, and premium support
  • MBA or equivalent strategic/financial planning experience a plus

What we offer

  • comprehensive healthcare coverage
  • flexible PTO
  • equity RSUs
  • annual performance bonus opportunities
  • retirement account support
  • 14+ weeks of paid parental leave
  • career development opportunities
  • company-paid privacy certification exam fees
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