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Labcorp Logo Labcorp · Marketing, Digital Marketing, SEO, SEM

Director, Customers & Market Insights

India, Mumbai · Job Posted July 13, 2026
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Job Description

Labcorp, a Forbes 2025 "Best Large Employer," is looking for a visionary insights analyst to join our Global Insights team in Bangalore. As Director, Biopharma Laboratory Solutions (BLS) Insights , will lead the development and execution of comprehensive global insights, market research and competitive intelligence strategies. Labcorp's Global Insights team is responsible for generating data-driven insights to inform marketing strategies, answer business questions, and help us better serve our customers. The role provides an opportunity for an insights driven mind who thrives in a fast-paced, mission-driven organization. This role reports functionally to the VP of Global Insights based in United States and is a key part of the Global Marketing Center of Excellence (CoE), based in Bangalore, India.

Job Responsibility

  • Develop and lead the insights practice for $10B+ industry
  • Lead the design, execution, and management of global insights surveillance for Biopharma Laboratory Services (BLS)
  • Collaborate with BLS marketing and commercial teams to proactively address organizational challenges and opportunities
  • Analyze competitive landscapes, market dynamics, and emerging trends to anticipate potential risks and market shifts
  • Oversee multiple complex projects simultaneously, ensuring strategic alignment, quality execution, and on-time delivery
  • Continuously improve research methodologies and tools to enhance insight accuracy and relevance
  • Partner with external vendors and industry experts to extend internal capabilities
  • Own executive presentations and outputs for BLS NPS results and provide insight analysis and reporting
  • Distill data from internal dashboards and external sources into executive-ready insights
  • Deliver market insights and industry benchmarks for key strategic planning events
  • Connect customer insights with market and business trends to surface cross-functional implications and opportunities
  • Synthesize qualitative and quantitative data with key industry trends for holistic market understanding
  • Collaborate with senior leadership to set priorities, evaluate opportunities in current and new markets, and recommend strategic adjustments

Requirements

  • 10-12+ years of work experience in a strategic insights capacity
  • Experience in one of the following: healthcare, payor, pharmaceutical, diagnostics, medical device, or drug development industry
  • Understanding of business operations and how customer data serves as the engine for various cross-functional business decisions
  • Excellent presentation and communication skills, both written and verbal
  • Advanced Microsoft Office skills (Excel, PowerPoint, SharePoint)
  • Experience with other analytics and visualization tools (e.g., Tableau, Power BI, Qualtrics)
  • Strong record of team collaboration in a matrixed environment

Nice to have

  • Advanced degree in a business- or marketing-specific program
  • Understanding of key industry databases (e.g., UpToDate, clinicaltrials.gov, Informa suite, Definitive Health)
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