Director, Customer Success

We are looking for a Director, Customer Success to join our growing team! In this role, you will be responsible for leading the company’s customer complaint and escalation management strategy while proactively identifying and resolving systemic customer pain points. You will serve as the executive voice of the customer, ensuring that feedback, complaints, and escalations are translated into meaningful improvements across products, policies, and operations. You will partner closely with executive leadership and cross-functional teams to protect brand reputation, improve customer outcomes, and drive long-term loyalty.