Director, Customer Success - EMEA Job at Smartsheet (London)

Customer Success Director

We are on the look out for a dynamic Customer Success Director to lead our EMEA ...

Location

United Kingdom , Surrey, Greater London

Salary:

Not provided

Retail Insight

Expiration Date

Until further notice

Requirements

You’ve worked with enterprise level Customer Success teams before (ideally at Director level or close to it)
You know how to balance customer experience with commercial impact
You’re hands-on when needed but equally strong at setting direction
You actually enjoy building teams and helping people level up
Previous work in SaaS, retail or data/analytics
Fluency in multiple languages is a big hit for us

Job Responsibility

Acting as our biggest advocate and go to person across our EMEA client base
Owning retention, growth and customer health across the region
Building strong relationships with senior stakeholders (think Director / VP / C-suite)
Spotting opportunities to grow accounts and working closely with Sales on expansion
Shaping how we do customer success. Things like processes, lifecycle, how we engage clients etc
Keeping a close eye on the data (NPS, churn, adoption etc.) and using it to improve things

What we offer

Flexible Working
Time Off (25 days annual leave + bank holidays, extra day off for birthday, summer hours)
Learning & Development (access to courses, career progression plans)
Health & Wellbeing (Private Medical Insurance, healthcare cash plan, mental health support, workspace assessment)
Giving Back (paid volunteer days, charity donation matching, Give as You Earn)
Extra Perks (car purchase scheme, gym discounts)

Fulltime

EMEA Director - Customer & Partner Marketing - Microsoft Advertising

At Microsoft Advertising we create innovative technology for a conversational, p...

Location

United Kingdom , London

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Business, Marketing, Communications, Economics, Public Relations, or related field AND Proven years integrated marketing (e.g., digital, relationship, social media, campaign), event management, marketing strategy, business planning, marketing operations, or related work experience OR equivalent experience.
Master's Degree in Business, Marketing, Communications, Economics, Public Relations, or related field AND Solid years integrated marketing (e.g., digital, relationship, social media, campaign), event management, marketing strategy, business planning, marketing operations, or related experience OR Bachelor's Degree in Business, Marketing, Communications, Economics, Public Relations, or related field AND Proven years integrated marketing (e.g., digital, relationship, social media, campaign), event management, marketing strategy, business planning, marketing operations, or related experience OR equivalent experience.
Proven years people management experience.
Solid candidates will have proven years of relevant experience as a marketer and/or leader working across markets globally in integrated marketing / marketing communications
Ideal candidates will have solid experience in AdTech and media
Excellent communication skills and the proven ability to influence multiple levels of the organization.
Proven ability to think strategically and creatively, while maintaining great attention to detail.
Strategic mindset including interpreting data to inform strategy and execution.
Ability to build solid collaborative relationships with a globally dispersed team and stakeholders.
Solid management and leadership skills with the ability to motivate and mobilize a geographically dispersed team, partners and stakeholders for maximum success.

Job Responsibility

Be a leader for Microsoft Advertising both inside and outside the company, advocating for the customer and Microsoft values to help our clients and partners succeed.
Represent Microsoft Advertising across EMEA as a thought leader and steward of the Microsoft Advertising brand, including speaking at events, engaging with clients and participating in industry associations.
Partner with cross-functional teams to guide the vision for EMEA growth and meet regional and market needs.
Build and develop an international team of diverse and talented marketers.
Oversees the EMEA strategy and activation to land our global priorities, for all audiences and solution areas to drive measurable growth for the business.
Develops deep relationships at the most senior levels with relevant individuals internally and externally that bring unique value propositions to life to and creates opportunities for inspiration, thought leadership and action through both content and activation programs.
Creates, executes, measures and evolves annual plans to meet the KPIs of the business by audience type and solution area in collaboration with internal stakeholders and partners.
Delivers integrated content and communications that deepen engagement and drive measurement growth within priority regions and markets.
Supports GTM planning for new narratives, solutions or hero products to all audiences across international markets.
Lead omni-channel efforts for international markets including experiential, social media, content marketing, comms, and paid advertising.

Fulltime

Director of Customer Success

We are looking for a Director of Customer Success to manage our Corporate, Campu...

Location

United Kingdom , London

Salary:

Not provided

Coursera

Expiration Date

Until further notice

Requirements

10+ years of Customer Success experience
2-5+ years of experience leading Customer Success or Sales teams
Proven experience in driving revenue performance (retention and growth)
Excellent communication skills with the ability to articulate a vision and strategy to motivate teams and influence customer outcomes
Strong executive presence with ability to develop deep C-suite relationships incl. within complex accounts
Analytical problem-solving skills to assess customer performance and define strategies to influence customer health
Entrepreneurial drive and comfort working in ambiguous, quickly-changing environments

Job Responsibility

Drive customer success strategy and methodology for the region including customer health performance, success planning, business reviews, adoption playbooks and more
Hire, develop and retain a team of high performing Customer Success Managers, including at senior levels
Represent Coursera as an executive sponsor and build relationships with key customers, including traveling to on-site customer meetings and Executive Business Reviews (EBRs) across Europe
Collect product feedback and influence the product roadmap and go-to-market strategy
Manage and/or own key aspects of customer advocacy such as customer advisory boards

Fulltime

Director of Customer Success

We’re looking for a Director of Customer Success, International to join our grow...

Location

United Kingdom

Salary:

Not provided

Supermetrics

Expiration Date

Until further notice

Requirements

8+ years in Customer Success or related leadership roles, including international team management
Significant MarTech or SaaS domain expertise, ideally working with marketing leaders
Skilled in change management and leading organizations through scale
Strong operational chops, with experience building scalable processes and evaluating/implementing CS tooling
Cultural intelligence and the ability to lead across geographies, languages, and time zones
Executive presence, storytelling skills, and a collaborative leadership style
Passion for the customer experience. You are interested in building something truly differentiated.

Job Responsibility

Lead and grow regional CS teams across EMEA, LATAM, and JAPAC
Drive regionalization strategies for adoption, growth, and advocacy
Act as a trusted deputy to the Global CS Leader, shaping international strategy and executive-level insights
Partner with Sales, Marketing, Product, and Support to align local execution with global strategy
Champion the voice of the customer and design a truly differentiated customer experience
Prepare the org for scale by leading change management of the expansion of our CS tech stack (new tooling planned for 2026).

What we offer

Competitive compensation package, including equity
Great work equipment, and home office allowance for those working in our fully remote locations
Health care benefit and leisure time insurance
Annual 1000 euros of personal learning budget
Sports and wellbeing allowance

Director Field & Customer Marketing EMEA

LumApps is now more than just an Employee Experience Platform — it is an AI-powe...

Location

France , Paris

Salary:

Not provided

LumApps

Expiration Date

Until further notice

Requirements

10+ years in B2B marketing with 5+ years leading field, customer, and/or partner marketing teams
Proven success partnering with regional sales leaders and building programs that drive revenue
Experience in high-growth B2B SaaS, ideally with a mix of enterprise and mid-market go-to-markets
Deep understanding of account-based marketing, executive engagement, and multi-channel field programs
Comfortable working in a matrixed environment with global campaign, content, and partner marketing teams
Data-driven mindset with experience managing regional budgets and performance metrics
Excellent communicator and team leader who can inspire and develop talent

Job Responsibility

Build and lead the EMEA field marketing strategy aligned with sales goals and territory needs
Develop and execute regional campaigns including in-person and virtual events, executive programs, and account-based initiatives
Align tightly with EMEA sales leadership to prioritize target accounts, territories, and pipeline acceleration strategies
Drive customer advocacy and expansion through targeted programs, testimonials, case studies, and references
Partner with Customer Success and Product Marketing to support onboarding, retention, and upsell initiatives
Work closely with partner marketing to define and execute the strategy for EMEA
Create joint campaigns and programs with key partners
Manage, mentor, and grow a high-performing team
Partner with Brand, Content, and Growth Marketing leaders
Bring strong planning, pipeline forecasting, and budget discipline

What we offer

Hybrid work model – 2 days at the office, 3 days remote
RTT days – ~10 extra days off per year
Meal vouchers (SWILE) + free snacks & coffee
Yoga classes
Supportive parental leave and family moments
Health insurance (ALAN) – 60% covered + full life & disability cover
Afterworks, team celebrations & seasonal parties
Equipment of your choice
French & English lessons, professional development & access to Leeto CSE

Fulltime

Sales Manager - Customer Success (Higher Education, EMEA)

Mentimeter is an engagement tool with a clear goal in mind. To turn presentation...

Location

Sweden , Stockholm

Salary:

Not provided

Mentimeter

Expiration Date

Until further notice

Requirements

At least 3 years of experience leading a Customer Success team in a commercial environment
Experience as a Sales Manager or CS Manager with clear ownership of retention and expansion
Strong track record of working with goals, KPIs, and performance management
Solid commercial mindset and experience driving growth through existing customers
High ownership, structured leadership approach, and ability to scale ways of working

Job Responsibility

Lead, coach, and develop a team of Customer Success Managers and Relationship Managers
Own team performance across retention, expansion, and customer value
Set clear goals, priorities, and expectations together with your Director and leadership peers
Drive a strong commercial and sales-oriented mindset within Customer Success
Lead regular 1:1s, team meetings, and structured performance follow-ups
Contribute to improving and scaling Customer Success and Higher Education ways of working
Collaborate closely with Sales, Product, Marketing, and other Customer Success leaders

What we offer

Diverse and inclusive work environment
Continuous professional development
Access to a leadership program (including external personal coach)
Relevant education
Career opportunities
Healthy view on work-life balance
Competitive compensation and benefits package, including pension contributions

Director, Area Lead Global Customer Success

The Senior Director/Director of GCS at Area level will be a member of the Palo A...

Location

Germany , Munich

Salary:

Not provided

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

10+ years’ experience in a high growth SaaS/Cloud Enterprise Organization, or similar experience. Including at least 5+ years in a leadership capacity
Demonstrated experience leading global direct/indirect teams of +10 in customer success, professional services and/or Support organisations
Experience managing quantified metrics and execution programs to deliver exceptional results and customers satisfaction
Customer facing experience in senior roles
Travel requirement up to 30% within the Area
Experience building and growing teams with both direct and indirect reporting lines
History of building trusting relationships with regional and Area-level PS delivery teams, Engineering, Sales, Marketing, and service delivery Partners
STEM Bachelor’s Degree required or equivalent experience. Master’s degree preferred

Job Responsibility

Manage execution and achievement of all GCS (Global Customer Services) including all metrics and targets for the Area on a quarterly and annual basis
Proactively engage with and represent as the SPOC and owner, all GCS related topics in Area and execute in alignment with Theatre and Global GCS processes and ways of working
Collaborate with sales leadership and proactively interface with CIO/CISO level customer leadership to gain insight and feedback on how to provide the best post sales experience. Lead when necessary in critical customer situations
Work in alignment with the Area leaders to represent PANW to customers where required and deliver an exceptional customer experience
Actively participate as a core leader of the GCS EMEA leadership team bringing the specific Area related opportunities and challenges to the leadership team with data to enable effective and efficient execution
Build a strong cross functional interlock and operating cadence with Sales, Product and Technical Consulting teams in Area
Develop a high performance team of GCS staff creating a cohesive GCS organisation at Area level including direct and matrixed reports and organisations
Build a growth mindset oriented culture that promotes diversity, continuous improvement, a sense of urgency and customer outcomes
Own and drive the overall GCS execution programs
measure, monitor, and report GCS key quarterly targets and metrics and drive programs to assure continuous improvement

What we offer

FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees
mental and financial health resources
personalized learning opportunities

Sr. Director, EMEA Sales

We’re looking for a visionary Senior Director of Sales, EMEA to own and shape An...

Location

United Kingdom

Salary:

Not provided

Anaconda

Expiration Date

Until further notice

Requirements

12+ years of experience in B2B SaaS sales with a consistent track record of exceeding multi-million dollar ARR targets at scale
7+ years of sales leadership experience managing managers and directors across multi-segment, multi-geography EMEA organizations
Demonstrated experience building and scaling full-funnel sales organizations (BDR through Enterprise) across multiple EMEA markets simultaneously
Demonstrated experience selling technical products to engineering, data science, or developer audiences, with the ability to operate credibly in highly technical sales environments
Experience partnering with CRO or executive leadership on go-to-market strategy, organizational design, and long-range revenue planning
Demonstrated ability to apply AI tools to your own work across territory strategy, pipeline reviews, and senior deal preparation, and a track record of coaching managers on where AI creates leverage versus where human judgment owns the outcome
Based in UK, with the ability to travel within the region for customer meetings and events as needed
You embody our values of Clarity, Care and Candor
You care deeply about fostering an environment where people of all backgrounds and experiences can flourish

Job Responsibility

Shape long-term EMEA revenue strategy and organizational direction by partnering with the CRO and executive team to define multi-year GTM plans, resource allocation priorities, and market expansion objectives across UK, DACH, Nordics, and Benelux
Direct a multi-functional, multi-segment sales organization spanning BDRs, Commercial, Mid-Market, and Enterprise AEs through senior managers and directors, building a leadership pipeline that scales with the business
Drive enterprise-wide sales excellence by establishing performance frameworks, forecasting standards, and organizational accountability systems that raise the bar across every segment and geography
Establish AI fluency expectations across the EMEA sales org, modeling daily use of AI for strategic planning, forecast analysis, and executive preparation while building repeatable frameworks that help managers and reps get more from the tools and apply their own judgment to what matters most
Influence executive stakeholders internally and externally, navigating complex high-stakes customer relationships, multi-year enterprise agreements, and C-suite engagement that advance both customer outcomes and company revenue
Partner across functions with Marketing, Customer Success, Product, and Finance to align EMEA strategy to global objectives, embed regional market intelligence into company-wide planning, and ensure seamless customer journeys at scale
Define EMEA organizational design and talent strategy, including senior hiring decisions, succession planning, and leadership development programs that build depth and capability across the region
Serve as the external-facing voice for Anaconda’s EMEA revenue presence, representing the company with key customers, partners, and in industry settings to advance our market position in open-source AI and data science

What we offer

Flexible Vacation Policy
Medical, Dental, and Vision Insurance
Income Protection Insurance
Paid Parental Leave
Monthly Wellness Stipend
Mental Health Resources

Fulltime

Select Country

Director, Customer Success - EMEA

Job Responsibility

Requirements

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