Director, Customer Solution Architect Job at Teradata

Customer Solutions Architect

Your role as a Customer Solutions Architect is to help current customers gain th...

Location

Ireland , Dublin

Salary:

85000.00 - 103000.00 EUR / Year

dbt Labs

Expiration Date

Until further notice

Requirements

2+ years of experience in a post-sales role, such as a technical account manager or CSE, or as a data practitioner
A solid technical background, with a firm understanding of modern data warehousing architectures, the analytics stack, and SQL proficiency
High degree of comfort presenting to various stakeholders or audience, ideally with experience in an externally facing role
Ability to operate in an ambiguous and fast-paced environment and think on your feet when engaged in customer conversations
Desire to be part of a team, both as an active member of the Post-Sales Solutions Architect team as we continue to evolve and improve how we work, and in your day-to-day work with Sales Directors and Solutions Architects
Openness to travel. While we work in a remote first company, we value the power of in-person relationship building, both internally and externally, so a willingness to travel to external and internal events is required
Must speak French

Job Responsibility

Manage a portfolio of Enterprise and Commercial customers and proactively monitor the health of your accounts, product adoption, and utilization across your book of business to identify opportunities for potential expansion and churn or contraction risks
Improve customer loyalty and retention through building and maintaining strong relationships with key technical stakeholders within customer accounts, and understanding their analytics needs and use cases to determine where dbt Cloud can help them achieve their goals
Increase the value customers obtain from dbt Cloud through educating your customer base on new products and features as they are launched and on existing products and features that they may not be making use of
Collaborate closely with Sales Directors and Solutions Architects on your accounts, building strong trust-based relationships and providing strategic input on the customer lifecycle and renewals processes
Be the voice of the customer in product discussions, work with the team to improve the way we work together, and participate in other cross-functional activities
Participate in the knowledge loop helping to improve our processes and assets and enabling others on the team
Create and deliver external facing content through live events, blog posts, recorded tutorials, or other content

What we offer

Unlimited vacation time with a culture that actively encourages time off
Pension Plan
Comprehensive healthcare coverage
Generous paid parental leave
Flexible stipends for: Health & Wellness
Home Office Setup
Cell Phone & Internet
Learning & Development
Office Space

Fulltime

Senior Customer Experience Architect

We are seeking an experienced Customer Support Leader to join our Professional S...

Location

United Kingdom , London

Salary:

Not provided

Intercom

Expiration Date

Until further notice

Requirements

Bachelor's degree in a relevant field or equivalent practical experience
Experience as a Customer Support Leader (Manager, Director or above) with extensive knowledge of the challenges facing Customer Support departments today
Deep understanding of customer support processes and workflows, including ticketing systems, knowledge bases, and customer communication channels
Proven experience in customer support system implementation
experience with Intercom, Zendesk, FreshDesk or similar customer support platforms is highly desirable
Excellent problem-solving skills, with the ability to analyze complex requirements and propose effective solutions
Excellent communication and presentation skills, with the ability to build relationships with customers and internal stakeholders
Ability to handle multiple client projects simultaneously and prioritize tasks effectively
Passion for delivering exceptional customer service and driving customer success

Job Responsibility

Develop an In-depth Understanding of Customer Needs: Immerse yourself in our customers’ unique service strategies and challenges to identify AI-first opportunities that transform their support operations
Lead Strategic Insight and Alignment Sessions: Facilitate workshops with customer stakeholders to align on goals, explore AI-driven solutions, and drive key decisions that impact customer experience and operational efficiency
Drive AI-First Adoption and Success: Guide customers in adopting and fully integrating our AI-driven Customer Service product, Fin, to enhance customer experiences, streamline workflows, and maximize retention
Design Customized Support Models: Work with customers to develop tailored, AI-driven service models and strategic roadmaps that optimize their workflows and elevate support outcomes
Provide Data-Driven Recommendations: Offer prioritized, actionable insights and continuous optimization strategies backed by data analysis, supporting measurable improvements in customer service
Promote Continuous Improvement and Best Practices: Develop and share best practices and insights that support impactful implementations, enhancing customer experience across our Professional Services team
Collaborate Cross-functionally for Customer Success: Serve as a strategic connector between Customer Success, Product, and Sales, providing insights to enhance both customer outcomes and product innovation
Build a Knowledge Repository: Capture learnings from client engagements to create a scalable knowledge base, supporting consistency and high-quality results across future projects

What we offer

Competitive salary and equity in a fast-growing start-up
We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
Regular compensation reviews - we reward great work!
Pension scheme & match up to 4%
Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
Flexible paid time off policy
Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done

Fulltime

Adobe Product Solutions Architect

This role will serve as the Workfront Product Owner, developing and leading the ...

Location

United States , Bellevue; Overland Park; Frisco

Salary:

100100.00 - 180600.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Bachelor's Degree - preferred
4-7 Years - Relevant Product Management experience in an agile software product development environment
Proven ability to effectively and efficiently communicate with Leadership, while employing a high degree of collaboration and influence
Experience in delivering large and complex business/technology initiatives
Proven success in delivering software with Agile Scrum methodologies
Strong requirements elicitation, and proven writing skills including the ability to write concisely and clearly for different audiences
Experience with successive elaboration and ability to develop Initiatives, Features and User Stories that the DevOps teams can ingest
Adobe Certified Expert - Adobe Workfront Core Developer Expert
Adobe Certified Professional - Adobe Fusion
At least 18 years of age

Job Responsibility

Vision, Strategy, and Analysis
Drive the roadmap and implementation of new functionality, system expansion and optimization, and lead enterprise software integration initiatives, defining requirements as well as testing and troubleshooting (Automation, APIs, and Fusion)
Influencing technical and architectural decisions as needed to help TMO build for the future while continuously unlocking business value
Own and manage the Workfront governance structure, serving as an admin, to ensure configuration is meeting Enterprise objectives and business processes are aligned with strategic vision and roadmap
Partner with cross-functional leadership for user management and budget for license allocation
Conducts cost-benefit / ROI / NPV analysis, competitive product analysis, to support decision making
Communicates, influences, and sells ideas at Director level and below
External / Internal Stakeholder Evangelist
Dedicates time to customers actively meeting with them to build deeper empathy and understand their needs and priorities
Create, manage, foster an active response and feed for customer questions and support – Viva Engage, Teams, SME Network

What we offer

Competitive base salary and compensation package
Annual stock grant
Employee stock purchase plan
401(k)
Access to free, year-round money coaches
Medical, dental and vision insurance
Flexible spending account
Paid time off
Up to 12 paid holidays
Paid parental and family leave

Fulltime

Customer Solutions Architect

Your role as a Customer Solutions Architect is to help current customers gain th...

Location

Ireland , Dublin

Salary:

85000.00 - 103000.00 EUR / Year

dbt Labs

Expiration Date

Until further notice

Requirements

2+ years of experience in a post-sales role, such as a technical account manager or CSE, or as a data practitioner
A solid technical background, with a firm understanding of modern data warehousing architectures, the analytics stack, and SQL proficiency
High degree of comfort presenting to various stakeholders or audience, ideally with experience in an externally facing role
Ability to operate in an ambiguous and fast-paced environment and think on your feet when engaged in customer conversations
Desire to be part of a team, both as an active member of the Post-Sales Solutions Architect team as we continue to evolve and improve how we work, and in your day-to-day work with Sales Directors and Solutions Architects
Openness to travel. While we work in a remote first company, we value the power of in-person relationship building, both internally and externally, so a willingness to travel to external and internal events is required

Job Responsibility

Manage a portfolio of Commercial customers and proactively monitor the health of your accounts, product adoption, and utilization across your book of business to identify opportunities for potential expansion and churn or contraction risks
Improve customer loyalty and retention through building and maintaining strong relationships with key technical stakeholders within customer accounts, and understanding their analytics needs and use cases to determine where dbt Cloud can help them achieve their goals
Increase the value customers obtain from dbt Cloud through educating your customer base on new products and features as they are launched and on existing products and features that they may not be making use of
Collaborate closely with Sales Directors and Solutions Architects on your accounts, building strong trust-based relationships and providing strategic input on the customer lifecycle and renewals processes
Be the voice of the customer in product discussions, work with the team to improve the way we work together, and participate in other cross-functional activities
Participate in the knowledge loop helping to improve our processes and assets and enabling others on the team
Create and deliver external facing content through live events, blog posts, recorded tutorials, or other content

What we offer

Unlimited vacation time with a culture that actively encourages time off
Pension Plan
Comprehensive healthcare coverage
Generous paid parental leave
Flexible stipends for: Health & Wellness
Home Office Setup
Cell Phone & Internet
Learning & Development
Office Space

Fulltime

Director of Solutions

Blockstream works with banks, custodians, asset managers, and financial institut...

Location

Switzerland , Zurich

Salary:

Not provided

Blockstream

Expiration Date

Until further notice

Requirements

10+ years of experience in solution architecture, platform design, or large-scale system implementation within banking or financial services
Proven success in senior roles such as Head of Solutions, Principal / Lead Solution Architect, Platform Architect, Enterprise Architect
Deep experience designing and building multi-system, multi-platform solutions in regulated environments
Strong understanding of how to compose products, integrations, and services into cohesive client platforms
Hands-on experience with: Cloud platforms (preferably AWS), DevOps and CI/CD pipelines, Containerization and modern deployment models
Strong architectural grounding in: API-first and service-oriented architectures, Event-driven and message-based systems, Data orchestration and consistency models
Demonstrated ability to bridge solution vision, technical architecture, and build execution
Strong grasp of security, resiliency, and compliance requirements in institutional environments
Proven leadership in building and managing high-performing teams, stakeholder management, and decision-making capabilities
Excellent stakeholder management skills, able to operate confidently with: Client executives, Product and Engineering leadership, Delivery and commercial peers

Job Responsibility

Build, mentor, and lead a high-performing team to scale the delivery of financial services solutions
Own the solution platform architecture and build strategy for enterprise and institutional client platforms across banking, custody, payments, and digital asset environments
Lead the execution and lifecycle of client platform builds, translating architectural vision into concrete implementations, deployments, and scaled production platforms
Ensure that solution platforms preserve the security, trust assumptions, and operational guarantees of Blockstream’s Bitcoin-native and Layer-2 infrastructure
Act as the senior authority on how Blockstream products are composed into end-to-end client platforms
Partner closely with: Director, Industry Lead, Financial Services to translate market needs and solution vision into platform designs, Director, Head of Delivery to ensure solutions are buildable, deliverable, and operable at scale
Define and maintain solution blueprints and platform patterns, covering: Core banking and financial system integrations (e.g. Avaloq or equivalent), Custody, treasury, and payments platforms, Blockstream Bitcoin and Layer-2 components, External vendors, market infrastructure, and third-party services
Own platform-level design decisions including: API and integration models, Data flows and event-driven architectures, Deployment models (on-prem, hybrid, cloud)
Guide platform build approaches across DevOps, CI/CD, security, and environment design
Serve as the primary escalation point for solution-level design risks, cross-platform dependencies, and architectural trade-offs

Fulltime

Sap Enterprise Architect - Manufacturing Focus

The SAP Enterprise Architect - Manufacturing Focus role requires a seasoned prof...

Location

United States , Home-based

Salary:

159255.00 - 271000.00 USD / Year

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Information Systems, Information Technology or related field of study
10 years of SAP project implementation experience across multiple modules and industries
Experience in multiple, full lifecycle SAP project implementations
Minimum 6 years of integration experience with other process areas
Minimum 6 years of leadership experience on SAP implementation/support projects
Experience configuring multiple SAP modules AND experience across multiple industries
Supply chain and manufacturing expertise (discrete – industrial manufacturing)
S4 “solution architect” type SAP skills in support of integrated template creation
Essential teaming skills to lead workstreams
Effective communication skills capable to engage with Senior Management

Job Responsibility

Collaborate with the NTT Data Business Solutions Inc. and customer project resources to find the best holistic solution for the customer and project
Utilize resources to bring the right skillset to the project
Work closely with the project manager, engagement director and consultants to design and evaluate feasibility of proposed solutions in the context of project budget, risk and time line
Participate in functional QA reviews of projects
Services Sales/Presales support: 1st call credibility, Support of sales/presales team, Conduct discovery sessions, Support of proposal creation by defining and describing scope and assumptions, Design of solution roadmap together with the presales team, Generation of follow up business through existing client relationships
Project delivery support: Ability to manage expectations with the project team and client, Flexibility to support multiple parallel projects, Understanding of the importance of follow up and documentation of results, Trusted advisor to the project team (NTT Data Business Solutions Inc. and customer), Support project manager and engagement director in managing customer expectation, Credibility towards the client is based on business and SAP product knowledge. Use this credibility to advise client and provide guidance towards the best holistic project solution, Ability to explain abstract and complex solutions in a way that the customer understands, Ability to deliver difficult information at all organizational levels and determine appropriate courses of action
Quality control for delivery projects: Review of solutions that have been designed without Enterprise Architect - involvement at certain milestones of a project, Focus on the critical functional/technical areas, Follow up on execution/adherence of proposed solution on a regular basis, Mitigate future risks by addressing them early on, Utilize the trusted advisor position to influence the client, Assessment of escalation situation, Project escalation management/ leading proper resolutions in escalation situations
Lead collaboration across functional workstreams to create manufacturing template for rollout to multiple sites. Template scope includes Demand Planning, Scheduling, Manufacturing Execution (with MES integration), Extended Warehouse Management, Quality Management, and Plant Maintenance functionality. Key responsibilities include: SAP functional solution design - Drive commonality of design across sites - Identify and resolve gaps across the overall solution
Alignment with non-functional workstreams - Development team alignment - Data team interdependencies
Contributor - Solution testing - Cutover planning - Readiness planning - Organizational design to support new way of working

What we offer

Competitive salaries
Comprehensive health and dental benefits
Flexible Paid Time Off
10 paid holidays
A 401k plan
Remote work opportunities

Fulltime

Senior Solutions Architect

At Docker, we make app development easier so developers can focus on what matter...

Location

United States; Canada

Salary:

150400.00 - 188000.00 USD / Year

Docker

Expiration Date

Until further notice

Requirements

Experience in managing customer relationships at the technical and business level
Experience presenting solutions and demonstrations to small and large audiences, virtually and in person
Experience interfacing with internal teams, including technical support, product, and engineering, to enhance documentation, enablement, and product features to improve customer experience and enablement
Experience developing application code, and a clear understanding of the challenges developers experience on a daily basis
Ability to solve technical problems and translate customer experience to actionable feedback for engineering
Experience developing collateral to assist customers with best-practice adoption
Experience with virtualization and cloud services (VMWare, Azure, AWS, GCP, etc.)
Experience in Linux and Windows administration
Experience with DevOps concepts and tools (continuous integration and deployment, configuration management, serverless architecture, etc.)
Experience with Docker and the container ecosystem

Job Responsibility

Deliver high levels of customer satisfaction through technical engagement designed to share knowledge, known best practices for adopting Docker products, identifying and preventing issues, and ensuring that customers experience value
Work closely with Technical Account Managers to help customers be successful with Docker
Presenting and discussing application development topics using Docker solutions with Developers
Talking with customers about how to improve their developer experience and SDLC
Writing application code as part of demos and workshops
Presenting on topics related to Docker and DevOps, and demonstrating key features and capabilities of the Docker platform
Assist customers with technical questions, leveraging other resources as appropriate, and escalating critical issues as appropriate
Meet virtually or in person with your customers
Advocate for product enhancements with Engineering & Product Management to solve customer challenges
Present to technical executives and directors on the Docker platform strategy, concepts, and roadmap

What we offer

Freedom & flexibility
fit your work around your life
Designated quarterly Whaleness Days plus end of year Whaleness break
Home office setup
16 weeks of paid Parental leave
Technology stipend equivalent to $100 net/month
PTO plan
Training stipend for conferences, courses and classes
Equity
Docker Swag

Fulltime

Solutions Engineer

As a Solutions Engineer at Encord, you will be the core technical expert and pro...

Location

United Kingdom , London

Salary:

Not provided

Encord

Expiration Date

Until further notice

Requirements

2-3+ years of experience in a customer-facing role within an AI business, such as Solutions Engineering, Solutions Architecture, or Technical Account Management
Expert-level proficiency in Python is a must
Excellent communication and presentation skills
Strong technical command of modern cloud infrastructure (GCP, AWS, Azure) and machine learning concepts
A 'hacker mindset' with a strong engineering foundation
A solution-driven and customer-obsessed mindset
Ability to translate value between technical and commercial stakeholders

Job Responsibility

Partner with Account Executives and the ML team to lead the technical strategy for complex, enterprise sales cycles and co-own the technical win
Lead deep technical discovery sessions with a wide range of stakeholders to not only uncover business pain but to architect a complete technical solution and integration path
Architect, build, and deliver highly-technical, customized product demonstrations and proof-of-concepts (POCs) that solve specific, complex customer problems
Own the end-to-end technical implementation of POCs, writing robust, production-quality Python scripts for complex data ingestion, pre/post-processing, dataset management, and custom platform integrations
Act as the key technical advisor to prospects, expertly guiding them through security, architecture, and integration evaluations, particularly on complex data pipelines involving multimodal data, LiDAR, or robotics sensor data
Translate complex technical architectures and findings into clear, persuasive value propositions for senior, non-technical stakeholders (Directors, VPs, CTOs)
Serve as the 'voice of the customer' to our Product and Engineering teams, channeling detailed, technical feedback from complex enterprise clients to help shape the product roadmap

What we offer

Competitive salary and equity in a hyper growth business
Strong in-person culture
Room to grow into anything you choose to
25 days annual leave a year + public holidays

Fulltime

Director, Customer Solution Architect

Teradata

Location:
United States

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 18, 2026

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