Director, Customer Solution Architect

• Lead, coach, and mentor a team of CSAs across a defined region or set of strategic accounts
• Conduct 1:1s and annual development planning focused on outcomes, career progression, and contribution to Teradata’s strategic goals
• Drive engagement and performance management aligned to sales outcomes, customer satisfaction, and team effectiveness
• Partner with Sales, Field Technology leadership and HR leadership in recruitment, onboarding, and development of CSA talent
• Optimize CSA resource allocation to align with priority accounts, technical complexity, and opportunity potential
• Guide CSAs in building a "Technical Vision for Success" across accounts, aligning platform capabilities with customer strategies and long-term architecture
• Champion adoption of underutilized features, available capacity, and differentiators—particularly in cloud, AI/ML, and modern analytics architectures
• Identify and cultivate innovative customer use cases and new solution concepts, helping CSAs to integrate them into customer's future-state vision
• Ensure teams leverage internal consumption tools, whitespace analysis, and domain insights to maximize customer value and ARR expansion opportunities
• Enable CSA teams to support sales cycle execution via technical visions, solution design, architecture reviews, and delivery planning
• Supervise the creation and execution of scalable customer facing experiences (e.g., demos, POCs, benchmarks) to support consumption and technical win strategies
• Partner with Cloud Ops, Consulting, and Engineering teams to secure technical approvals, validate entitlements, and accelerate implementation
• Provide technical oversight for quoting, proposal documentation, and provisioning activities
• Oversee and safeguard the ongoing Teradata business through account health management, risk mitigation, and customer satisfaction
• Direct and oversee team usage of Early Warning System (EWS) signals to reduce churn and improve account stability
• Drive understanding and documentation of business value delivered by Teradata solutions across stakeholders and lines of business
• Act as an executive-level liaison with customers to understand business and technical needs, remove adoption blockers, and prioritize roadmap inputs
• Serve as the "Voice of the Customer" within Teradata, capturing insights to influence product strategy and prioritize enablement needs
• Promote Teradata’s technical leadership across customer engagements, partner ecosystems, and internal go-to-market programs

• 10+ years of experience in data and analytics, with a strong foundation in pre-sales, solution architecture, or customer success leadership
• 5+ years in a people leadership role managing technical teams within an enterprise software environment
• Deep understanding of data warehouse architectures, big data technologies, cloud ecosystems, and modern AI & analytics platforms
• Experience in customer-facing engagements with SVP and C-level executives
• excellent executive presence and communication skills
• Proven track record in building trusted customer relationships, driving adoption, and delivering measurable business outcomes
• BA/BS in Computer Science, Engineering, or a related field
• advanced degree preferred
• Familiarity with Teradata solutions strongly preferred
• knowledge of competitive platforms such as Snowflake, Redshift, Databricks, etc., required

comprehensive benefits programs, which include healthcare, life and disability insurance plans, a 401(k)-retirement savings plan, and time-off programs