Director, Customer Service Job at Proclinical (Boston)

Customer Service Manager

As the Customer Service Manager, you will play a pivotal role in shaping and enh...

Location

United Kingdom , Chelmsford

Salary:

40000.00 - 45000.00 GBP / Month

Office Angels

Expiration Date

Until further notice

Requirements

Previous experience in customer experience management, preferably in a professional services environment
Outstanding verbal and written communication skills
Strong ability to analyse data and translate it into actionable insights
A proactive approach to identifying challenges and implementing solutions
An enthusiastic collaborator who enjoys working with a diverse range of individuals

Job Responsibility

Be the main point of contact for resolving day-to-day client issues via phone, email, and other platforms
Manage and respond to all online reviews (e.g., Trustpilot and Google) in a professional and timely manner
Ensure high levels of client satisfaction by identifying and resolving service issues before escalation
Monitor customer service levels and generate regular KPI reports for management review
Promote and help embed a 'Client First' culture across the business, including providing Customer Service training and coaching to the wider team
Identify trends, recommend service improvements to the Operations Director and implementing process improvements where necessary
Maintain accurate records of client interactions and resolutions using customer service software and internal systems
Collaborate closely with other teams to ensure a seamless client experience
Support with any other duties necessary with the level of responsibility of this role as needed

What we offer

The office is just a short walk from Chelmsford train station, making your commute a breeze
My client has a culture of collaboration and support meaning your ideas will be valued
Committed to your development and provide opportunities for advancement
Understand the importance of balance and they strive to support their team's well-being

Fulltime

Customer Service Manager

As the Customer Service Manager, you will play a pivotal role in shaping and enh...

Location

United Kingdom , Chelmsford

Salary:

40000.00 - 45000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Previous experience in customer experience management, preferably in a professional services environment
Outstanding verbal and written communication skills
Strong ability to analyse data and translate it into actionable insights
A proactive approach to identifying challenges and implementing solutions
An enthusiastic collaborator who enjoys working with a diverse range of individuals.

Job Responsibility

Be the main point of contact for resolving day-to-day client issues via phone, email, and other platforms
Manage and respond to all online reviews (e.g., Trustpilot and Google) in a professional and timely manner
Ensure high levels of client satisfaction by identifying and resolving service issues before escalation
Monitor customer service levels and generate regular KPI reports for management review
Promote and help embed a 'Client First' culture across the business, including providing Customer Service training and coaching to the wider team
Identify trends, recommend service improvements to the Operations Director and implementing process improvements where necessary
Maintain accurate records of client interactions and resolutions using customer service software and internal systems
Collaborate closely with other teams to ensure a seamless client experience
Support with any other duties necessary with the level of responsibility of this role as needed.

What we offer

The office is just a short walk from Chelmsford train station, making your commute a breeze
My client has a culture of collaboration and support meaning your ideas will be valued
Committed to your development and provide opportunities for advancement
Understand the importance of balance and they strive to support their team's well-being.

Fulltime

Director of Customer Care

The Director of Customer Care provides direct leadership to the Customer Care De...

Location

United States , North Kansas City

Salary:

Not provided

Helzberg Diamonds

Expiration Date

Until further notice

Requirements

Seven to ten years customer service or call center management
Must have a customer service orientation with strong communication skills
Strong Microsoft Office, Word, Excel, internet, and database application skills required, along with the ability to use report-writing tools
Conflict resolution, problem-solving, and decision-making skills required, along with the ability to remain calm and patient when working with customers during highly-charged interactions
Hybrid schedule with predictable onsite attendance required three or more days per week to perform essential functions involving interactive behaviors with co-workers and managers, operation or manipulation of equipment and/or materials located only on site, and direct interaction with internal and/or external customers

Job Responsibility

Provide strategic and tactical direction to Customer Care Department to ensure effective delivery of quality service to customers
Lead in the development and implementation of systems, applications and programs to maximize productivity and provide efficient resolutions to customers
Establish and implement standards, policies and procedures for the organization
Manage selected vendor partners that augment the department including contract negotiations, monthly/quarterly business reviews
Implement tools and metrics to measure effectiveness of the department and each individual
Develop and manage processes to ensure a quality and consistent customer experience across the group, including but not limited to, scripting, call listening/grading
Assume responsibility for additional projects or responsibilities as assigned to support the Customer Care Department
Accomplish department objectives by directing and monitoring work progress of direct report
Provide coaching and guidance to direct report
Set expectations, annual goals and provide required quarterly touch base meetings with all direct report

Customer Service Executive

Due to growth and a recent large client win, we’re looking for an experienced an...

Location

United Kingdom , Long Eaton

Salary:

28000.00 GBP / Year

Wallace Hind

Expiration Date

Until further notice

Requirements

Previous experience within the Furniture, Fabrics or Textiles industries
Experience of working in a manufacturer and/or exposure to an international supply chain
Proficient with Microsoft Excel and Access and exposure to GoogleSheets
Desire to get the job done and work as part of a small but passionate team
Can-do attitude and willingness to take on any task
Desire to improve on and continuously shape existing processes
Confidence to take initiative and manage stakeholders at all levels
Excellent written and verbal communication to de-escalate and pacify customers who have complaints

Job Responsibility

Action and resolve service complaints for customers
Respond to verbal and written sales and delivery queries
Process customer orders / service orders
Appoint 3rd party repair companies
Process and order swatch requests
Negotiate allowances and goodwill gestures with customers
Dispatch and manage stock levels of service parts
Update spreadsheets and databases as required
Provide feedback to the Customer Service Manager and Managing Director on patterns of service complaints and trends
Assist with the recharge of service costs to suppliers

What we offer

24 Days Annual Leave
Employee Assistance Programme
Life Assurance

Fulltime

Customer Experience (CX) Director

My client is seeking an experienced Customer Experience (CX) Director to lead la...

Location

Saudi Arabia , Riyadh

Salary:

Not provided

Salt

Expiration Date

Until further notice

Requirements

10+ years of experience in Customer Experience, Service Design, Customer Strategy, or related fields
Saudi market experience is essential, with strong understanding of local customer behavior, regulatory environments, and sector landscape (e.g., government, financial services, telco, retail, or tourism)
Experience working in a top-tier consulting firm or leading CX transformations in large organizations
Demonstrated ability to manage senior stakeholders and executive-level engagement
Track record of delivering large-scale CX, digital transformation, or omnichannel strategy programs
Strong commercial acumen and experience with business development
Fluent in English
Arabic proficiency strongly preferred

Job Responsibility

Lead end-to-end CX transformation programs, from diagnostic and strategy design to implementation and value realization
Serve as a trusted advisor to senior client stakeholders, including C-level executives and government leaders
Oversee the development of customer journeys, service blueprints, personas, and experience design frameworks
Ensure delivery excellence across engagements, maintaining high-quality standards and adherence to project timelines and budgets
Develop CX strategies aligned with Vision 2030 priorities, local customer expectations, and sector-specific dynamics
Drive thought leadership on emerging CX trends, digital experience, data-driven personalization, and service design innovation
Contribute to internal capability building, including frameworks, methodologies, and CX tools
Identify and cultivate new business opportunities within the Saudi market
Lead proposal development, pitch presentations, and commercial negotiations
Build and maintain strong relationships across key client accounts and government entities

Fulltime

Director of Services

Manages housekeeping functions and staff to ensure property guest rooms, public ...

Location

United States , St. Louis

Salary:

78000.00 - 100000.00 USD / Year

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in the housekeeping or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

Job Responsibility

Manages housekeeping functions and staff
Ensures property guest rooms, public space, and employee areas are clean and well maintained
Directs and works with team to execute housekeeping operations
Improves guest and employee satisfaction
Maximizes financial performance of the department
Ensures compliance with standards and procedures
Manages departmental costs
Ensures exceptional customer service
Conducts human resources activities

What we offer

Bonus program
Comprehensive health care benefits
401(k) plan with up to 5% company match
Employee stock purchase plan at 15% discount
Accrued paid time off
Life insurance
Group disability insurance
Travel discounts
Adoption assistance
Paid parental leave

Fulltime

Customer Service Advisor

Part-time position offering opportunity to engage with customers while providing...

Location

United Kingdom , Hook

Salary:

14.00 - 17.00 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Excellent telephone manner and strong communication abilities
Proactive approach with ability to organise tasks effectively
Experience using Microsoft Office Suite, Sage, and ACT or similar databases
Conscientious approach to work with attention to detail
Capability to work collaboratively within a team

Job Responsibility

Receive and process sales inquiries and quotations
Develop and maintain strong relationships with customers
Maintain and update the CRM database
Work closely with Sales Office Manager and Directors to implement procedures
Develop deep understanding of products to deliver technical support
Foster relationships with other departments

What we offer

Flexible hours for work-life balance
Opportunities for professional development and skill enhancement
Supportive environment with friendly team
Impactful work in vital industry

Parttime

Customer Service Coordinator

Join Our clients team as their Customer Service Coordinator! Based in Wimbledon....

Location

United Kingdom , Wimbledon

Salary:

25000.00 - 26000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Proven office experience, preferably in a sales or administrative role
Strong computer skills, including proficiency in Microsoft Office Suite
Excellent organisational skills with attention to detail
Good phone etiquette and communication skills
Experience with data entry tasks is essential
Ability to work collaboratively within a team environment
A proactive approach to problem-solving
Strong team player skills

Job Responsibility

Assist with daily administrative tasks to support the sales team
Creating jobsheets, sending invoices and filing jobsheets away
Manage customer inquiries via phone and email with professionalism
Maintain accurate records of sales activities and customer interactions
Assist with managing our inventory management software
Utilise Microsoft Office and Google Workspace for documentation and reporting
Support data entry tasks to ensure up-to-date information management
Collaborate with team members to streamline office processes
Send booking confirmations and assist with the directors office admin
Assist in preparing sales presentations and proposals

What we offer

great benefits

Fulltime

Director, Customer Service

Proclinical

Location:
United States , Boston

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 05, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Director, Customer Service

Customer Service Manager

Customer Service Manager

Director of Customer Care

Customer Service Executive

Customer Experience (CX) Director

Director of Services

Customer Service Advisor

Customer Service Coordinator

Director, Customer Service

Proclinical

Location:United States , Boston

Category:Customer Service

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:January 05, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Director, Customer Service

Customer Service Manager

Customer Service Manager

Director of Customer Care

Customer Service Executive

Customer Experience (CX) Director

Director of Services

Customer Service Advisor

Customer Service Coordinator

Location:
United States , Boston

Category:
Customer Service

Contract Type:
Not provided

Job Posted:
January 05, 2026