Director, Customer Service

The Customer Service Director leads the end-to-end strategy, performance, and operational excellence of the customer support organization for our customer ESMC in Dresden. This senior role ensures that support teams are efficient, data driven, well equipped, and aligned with company’s and TSMC Global Account objectives—consistent with the strategic responsibilities of Support Operations leadership. Assumes responsibility for the development and achievement of customer satisfaction, customer service, business growth and profit objectives for the Account through the formulation and execution of business plans and strategies. Provides leadership and managerial guidance to the direct reporting staff.