Director, Customer Service Operations Job at Therma-Tru (Deerfield)

Customer Success / Operations Director

This is a high-impact leadership role where you’ll own operations end-to-end, op...

Location

Japan , Tokyo

Salary:

Not provided

Quadient

Expiration Date

Until further notice

Requirements

Entrepreneurial mindset with 10+ years in operational leadership
Proven success in people management and strategic development
Strong analytical and decision-making skills
Native-level Japanese & business-level English
Industry experience in logistics, retail, or related sectors

Job Responsibility

Drive operational excellence and customer satisfaction
Manage installations, service operations, and product delivery
Lead cross-functional projects and stakeholder relationships
Optimize costs and contribute to profitable growth
Build and develop high-performing teams

What we offer

Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle
Endless Learning: Access global opportunities for growth through our 24/7 online learning platform
Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program
Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme
Caring for Wellbeing: Access our complimentary employee assistance program for mental health support

Fulltime

Customer Service Manager

As the Customer Service Manager, you will play a pivotal role in shaping and enh...

Location

United Kingdom , Chelmsford

Salary:

40000.00 - 45000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Previous experience in customer experience management, preferably in a professional services environment
Outstanding verbal and written communication skills
Strong ability to analyse data and translate it into actionable insights
A proactive approach to identifying challenges and implementing solutions
An enthusiastic collaborator who enjoys working with a diverse range of individuals.

Job Responsibility

Be the main point of contact for resolving day-to-day client issues via phone, email, and other platforms
Manage and respond to all online reviews (e.g., Trustpilot and Google) in a professional and timely manner
Ensure high levels of client satisfaction by identifying and resolving service issues before escalation
Monitor customer service levels and generate regular KPI reports for management review
Promote and help embed a 'Client First' culture across the business, including providing Customer Service training and coaching to the wider team
Identify trends, recommend service improvements to the Operations Director and implementing process improvements where necessary
Maintain accurate records of client interactions and resolutions using customer service software and internal systems
Collaborate closely with other teams to ensure a seamless client experience
Support with any other duties necessary with the level of responsibility of this role as needed.

What we offer

The office is just a short walk from Chelmsford train station, making your commute a breeze
My client has a culture of collaboration and support meaning your ideas will be valued
Committed to your development and provide opportunities for advancement
Understand the importance of balance and they strive to support their team's well-being.

Fulltime

Customer Service Manager

As the Customer Service Manager, you will play a pivotal role in shaping and enh...

Location

United Kingdom , Chelmsford

Salary:

40000.00 - 45000.00 GBP / Month

Office Angels

Expiration Date

Until further notice

Requirements

Previous experience in customer experience management, preferably in a professional services environment
Outstanding verbal and written communication skills
Strong ability to analyse data and translate it into actionable insights
A proactive approach to identifying challenges and implementing solutions
An enthusiastic collaborator who enjoys working with a diverse range of individuals

Job Responsibility

Be the main point of contact for resolving day-to-day client issues via phone, email, and other platforms
Manage and respond to all online reviews (e.g., Trustpilot and Google) in a professional and timely manner
Ensure high levels of client satisfaction by identifying and resolving service issues before escalation
Monitor customer service levels and generate regular KPI reports for management review
Promote and help embed a 'Client First' culture across the business, including providing Customer Service training and coaching to the wider team
Identify trends, recommend service improvements to the Operations Director and implementing process improvements where necessary
Maintain accurate records of client interactions and resolutions using customer service software and internal systems
Collaborate closely with other teams to ensure a seamless client experience
Support with any other duties necessary with the level of responsibility of this role as needed

What we offer

The office is just a short walk from Chelmsford train station, making your commute a breeze
My client has a culture of collaboration and support meaning your ideas will be valued
Committed to your development and provide opportunities for advancement
Understand the importance of balance and they strive to support their team's well-being

Fulltime

Senior Director, Professional Services

Senior leadership role heading the Professional Services team at PagerDuty, resp...

Location

United States , San Francisco

Salary:

180000.00 - 275000.00 USD / Year

PagerDuty

Expiration Date

Until further notice

Requirements

Proven experience (10+ years) in professional services, consulting, or a related field
At least 5 years in a senior leadership role
Demonstrated success in building and scaling delivery methodologies for complex, multi-phase projects
Strong understanding of project management frameworks (e.g., Agile, Waterfall, hybrid approaches)
Experience designing delivery models that support and enable senior-level consultants
Exceptional leadership, communication, and stakeholder management skills
Ability to thrive in a fast-paced, high-growth environment
Bachelor's degree required
Advanced degree or relevant certifications (PMP, Six Sigma, etc.) a plus

Job Responsibility

Develop and own delivery methodology
Scale delivery to support senior consultants
Team leadership of project managers, consultants, and technical experts
Customer engagement for enterprise customers
Establish and track key performance indicators (KPIs)
Stakeholder collaboration with Sales, Product, Customer Success, and Support
Thought leadership and industry representation

What we offer

Comprehensive benefits package from day one
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
Paid volunteer time off: 20 hours per year

Fulltime

Director, Global Customer Care

Circle K seeks an experienced and visionary Director of Global Customer Care to ...

Location

United States of America , Tempe

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Bachelor’s degree required
MBA or relevant advanced degree preferred
10+ years of progressive leadership experience preferred, in global customer experience, service operations, product management
transformation, digital strategy, or related fields—ideally in high-growth, customer-centric organizations, including a minimum of seven years of management responsibility
Proven ability to design and lead enterprise-scale transformation agendas, integrating automation, AI, and advanced technologies (e.g., Salesforce, Genesys) to modernize the customer journey and elevate service delivery
Proven success leading large-scale, global customer care operations, including management of BPOs, contact center teams, and multi-channel service delivery models
Demonstrated success in growing, developing, and retaining high-performing teams while fostering a culture of trust, inclusion, and engagement
Exceptional storyteller with strong executive presence and communication skills
Track record of delivering measurable improvements in NPS, CSAT, FCR, AHT, and cost-to-serve while simultaneously elevating customer satisfaction and agent performance
Deep curiosity and understanding of customer behavior, digital trends, and service design principles

Job Responsibility

Architect and execute a bold, multi-year roadmap that redefines customer service as a strategic asset
Integrate Customer Care into the enterprise value chain, supporting loyalty, retention, brand differentiation, and digital engagement
Influence and align executive stakeholders across Operations, Technology, Marketing, Digital, and Product to embed customer strategies into core business initiatives
Serve as the Voice of the Customer (VOC) at the leadership table, integrating customer insights into company-wide decisions
Drive North America operational excellence, optimizing KPIs like NPS, CSAT, AHT, SLA, and cost-to-serve across BPO and internal teams
Cultivate a winning partnership with BPO vendors, holding them accountable to commercial terms, service-level agreements, and performance commitments while driving operational efficiency, productivity gains, and continuous improvement
Lead and inspire a high-performance global team, fostering a culture of accountability, agility, and innovation across onshore and offshore teams
Lead strategic portfolio and investment planning, prioritizing initiatives and demonstrating ROI and customer value
Establish global governance and standardization, creating playbooks and frameworks to harmonize execution across markets and functions
Deploy and maximize next-gen customer care technologies, including Salesforce Service Cloud, Genesys, AI chat, and automation to boost self-service, deflection, and personalization

What we offer

Competitive Group Benefits Program: Complete benefits packages (medical, dental, vision etc)
401 K: Plan for your future and retire with peace of mind with our 401 K plan, helping you build a secure financial future
Stock Purchase Plan: Invest in your future and share in our success with our employee stock purchase plan, allowing you to become a shareholder of Circle K
Paid Time Off: Recharge and rejuvenate with paid time off
Employee Discounts: Enjoy our People Perks which allows for great discounts on food and fuel, making it even easier to fuel up and stock up on your favorite goodies
Recognition and Rewards: We celebrate our team's achievements and milestones with a range of recognition programs, rewards, and incentives to show our appreciation for your hard work and dedication
Mentorship Program: Take your career to new heights with our mentorship program, where seasoned professionals provide guidance, support, and valuable insights to help you reach your full potential
Winning Culture: Fortune 500 company and a 3-time Gallup Exceptional Workplace Award Winner

Fulltime

Director of Customer Care

The Director of Customer Care provides direct leadership to the Customer Care De...

Location

United States , North Kansas City

Salary:

Not provided

Helzberg Diamonds

Expiration Date

Until further notice

Requirements

Seven to ten years customer service or call center management
Must have a customer service orientation with strong communication skills
Strong Microsoft Office, Word, Excel, internet, and database application skills required, along with the ability to use report-writing tools
Conflict resolution, problem-solving, and decision-making skills required, along with the ability to remain calm and patient when working with customers during highly-charged interactions
Hybrid schedule with predictable onsite attendance required three or more days per week to perform essential functions involving interactive behaviors with co-workers and managers, operation or manipulation of equipment and/or materials located only on site, and direct interaction with internal and/or external customers

Job Responsibility

Provide strategic and tactical direction to Customer Care Department to ensure effective delivery of quality service to customers
Lead in the development and implementation of systems, applications and programs to maximize productivity and provide efficient resolutions to customers
Establish and implement standards, policies and procedures for the organization
Manage selected vendor partners that augment the department including contract negotiations, monthly/quarterly business reviews
Implement tools and metrics to measure effectiveness of the department and each individual
Develop and manage processes to ensure a quality and consistent customer experience across the group, including but not limited to, scripting, call listening/grading
Assume responsibility for additional projects or responsibilities as assigned to support the Customer Care Department
Accomplish department objectives by directing and monitoring work progress of direct report
Provide coaching and guidance to direct report
Set expectations, annual goals and provide required quarterly touch base meetings with all direct report

Director of Event Operations

Manages all event service, banquet and event technology operations and staff on ...

Location

United States , Washington, DC

Salary:

102000.00 - 133000.00 USD / Year

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
4 years experience in event management, food and beverage, sales and marketing, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
2 years experience in event management, food and beverage, sales and marketing, or related professional area

Job Responsibility

Manages all event service, banquet and event technology operations and staff on a daily basis
Maximizes revenue opportunities by up-selling during the event phase
Ensures guest and employee satisfaction
Manages the financial performance of the Event Operations Department
Oversees the execution of event logistics for all events
Ensures function space and corresponding heart of the house areas are cleaned and maintained
Communicates and executes departmental and property emergency procedures
Ensures employees maintain required certification
Reviews effectiveness of event operations annually and makes appropriate adjustments
Displays leadership in guest hospitality

What we offer

Bonus program
Comprehensive health care benefits
401(k) plan with up to 5% company match
Employee stock purchase plan at 15% discount
Accrued paid time off
Life insurance
Group disability insurance
Travel discounts
Adoption assistance
Paid parental leave

Fulltime

Customer Experience (CX) Director

My client is seeking an experienced Customer Experience (CX) Director to lead la...

Location

Saudi Arabia , Riyadh

Salary:

Not provided

Salt

Expiration Date

Until further notice

Requirements

10+ years of experience in Customer Experience, Service Design, Customer Strategy, or related fields
Saudi market experience is essential, with strong understanding of local customer behavior, regulatory environments, and sector landscape (e.g., government, financial services, telco, retail, or tourism)
Experience working in a top-tier consulting firm or leading CX transformations in large organizations
Demonstrated ability to manage senior stakeholders and executive-level engagement
Track record of delivering large-scale CX, digital transformation, or omnichannel strategy programs
Strong commercial acumen and experience with business development
Fluent in English
Arabic proficiency strongly preferred

Job Responsibility

Lead end-to-end CX transformation programs, from diagnostic and strategy design to implementation and value realization
Serve as a trusted advisor to senior client stakeholders, including C-level executives and government leaders
Oversee the development of customer journeys, service blueprints, personas, and experience design frameworks
Ensure delivery excellence across engagements, maintaining high-quality standards and adherence to project timelines and budgets
Develop CX strategies aligned with Vision 2030 priorities, local customer expectations, and sector-specific dynamics
Drive thought leadership on emerging CX trends, digital experience, data-driven personalization, and service design innovation
Contribute to internal capability building, including frameworks, methodologies, and CX tools
Identify and cultivate new business opportunities within the Saudi market
Lead proposal development, pitch presentations, and commercial negotiations
Build and maintain strong relationships across key client accounts and government entities

Fulltime

Director, Customer Service Operations

Therma-Tru

Location:
United States , Deerfield

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 09, 2026

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Job Posted:
January 09, 2026