Director, Customer & Partner Marketing

• Develop a deep understanding of client needs, business pressures, and market dynamics across industries, regions, and verticals
• Ensure all work reflects how clients actually operate—grounded in customer behavior, feedback, and real-world use cases
• Bring the voice of the client into content creation, influencing priorities
• Partner to translate Microsoft capabilities and solutions into compelling stories that address client challenges and take on critical industry and vertical opportunities
• Shift conversations from products to client outcomes (growth, trust, efficiency, competitive advantage)
• Identify and build AI enabled approaches to create and distribute content more effectively
• Partner closely with Sales to understand client priorities, and real-world objections—and translate these into more effective strategies and solutions
• Collaborate with Product teams to ensure content reflects client needs, market dynamics, and product vision and realities
• Work with Marketing peers (brand, content, comms) to ensure narratives are consistent, relevant, and resonate externally
• Align with activation teams (field marketing, events, partner marketing, agencies) to ensure strategies are executed effectively and land with impact in market
• Act as a connector across functions, breaking down silos and driving alignment around a shared view of the client and the solution
• Ensure that activations and content deliver a consistent, client-centric experience
• Apply an outside-in lens to challenge internal assumptions and ensure market relevance
• Monitor how clients, competitors, and partners are evolving—and adapt strategies accordingly
• Ensure positioning and engagement reflects client priorities, language, and decision frameworks
• Focus on delivering tangible, measurable value for clients
• Help clients navigate complexity—especially as AI reshapes customer experience, trust, and decision-making
• Provide clear, actionable guidance that clients can apply
• Influence without authority across complex, global, cross-functional teams
• Build solid partnerships to align priorities, accelerate execution, and remove friction
• Ensure tight content feedback loops between clients → sales → marketing → product → activation, creating continuous improvement
• Champion a mindset where client understanding and empathy are foundational
• Encourage teams to engage directly with client insights, feedback, and use cases
• Uplevel how internal teams discover and deliver compelling content that translates into external client outcomes

Bachelor's Degree in Business, Marketing, Communications, Economics, Public Relations, or related field AND 5+ years integrated marketing (e.g., digital, relationship, social media, campaign), event management, marketing strategy, business planning, marketing operations, or related work experience OR equivalent experience

• Master's Degree in Business, Marketing, Communications, Economics, Public Relations, or related field AND 3+ years integrated marketing experience
• Bachelor's Degree in Business, Marketing, Communications, Economics, Public Relations, or related field AND 7+ years integrated marketing experience OR equivalent experience
• Relevant experience as a marketer and/or leader working across markets globally in integrated marketing / marketing communications
• Strong experience in AdTech and media
• Ability to influence multiple levels of the organization
• Ability to build solid collaborative relationships with a globally dispersed team and stakeholders
• Previous leadership skills with the ability to motivate and mobilize a geographically dispersed team, partners and stakeholders for maximum success