Director, Customer Onboarding and Partnership Job at Mastercard (O Fallon)

Job Responsibility

Deliver comprehensive training sessions for Acquirers on Specialty Merchant requirements to ensure compliance and operational excellence
Educate acquirers on identifying and managing fraudulent merchants, including risk assessment and appropriate mitigation strategies
Provide expertise in specialty merchant risk management, supporting acquirers in adapting to new risk signals and regulatory changes
Design internal and external reports to identify areas of poor performance and prioritize urgent remediation
Engage directly with customers to address performance issues, including rule violations and compliance breaches
Work with internal stakeholders to optimize specialty merchant program (expanding categories, identifying missing registrations, maintaining standards.)
Lead initiatives in fraud prevention by providing up-to-date guidance on industry trends, emerging threats, and effective countermeasures
Monitor ongoing compliance with Mastercard standards, ensuring acquirers uphold high standards in fraud prevention and merchant management

Requirements

Extensive experience in fraud management within card payments and transaction processing, including authentication and authorization
Strong understanding of payment scheme rules
Direct experience working with acquirers on merchant fraud and compliance with Mastercard standards
Experience selling tools and solutions related to fraud prevention, compliance, and merchant risk management
Familiarity with regulatory requirements and best practices in the North American market for high-risk merchants
Ability to travel (50%+) within the NAM region as needed for customer engagement, training, and industry events
Demonstrated leadership in managing high-risk portfolios and specialty merchant categories
Proven track record in regulatory engagement and industry collaboration
Experience in change management and adapting to evolving payment industry trends
Bachelor’s degree
Banking Industry Knowledge required
Prior experience in risk management and/or fraud functions
Communication: Strong verbal and written communication skills, including delivering presentations at both business and technical levels. Ability to sell ideas and solutions effectively
Collaboration: Takes ownership proactively and works collaboratively with team members to achieve common goals
Execution: Demonstrates efficient follow-up of action items, effective time management, contingency planning, and commitment to deliverables
Performance: Results-driven, able to identify and capitalize on opportunities for selling Franchise Solutions and other Mastercard services
Flexibility: Maintains focus and commitment during unanticipated changes, resolving conflicts efficiently to accomplish goals
Problem Solving: Utilizes data analysis to identify root causes, thinks creatively to develop actionable solutions, and builds new reports to support decision-making

What we offer

insurance (including medical, prescription drug, dental, vision, disability, life insurance)
flexible spending account and health savings account
paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire
10 annual paid U.S. observed holidays
401k with a best-in-class company match
deferred compensation for eligible roles
fitness reimbursement or on-site fitness facilities
eligibility for tuition reimbursement

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Director, Customer Onboarding and Partnership

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