Director, Customer Marketing Job at LogicMonitor (Austin, TX)

New

Senior Director, Customer Marketing

As a senior leader of the marketing team, reporting to the VP of Marketing & GTM...

Location

United States

Salary:

Not provided

Skyhigh Security

Expiration Date

Until further notice

Requirements

10+ years of progressive experience in marketing with a focus on intentional customer engagement

Job Responsibility

Create and execute a customer advocacy strategy that delivers meaningful customer experiences and fosters brand loyalty, turning customers into advocates
Own the strategy for increasing customer engagement, retention, loyalty, upsell and cross-sell through targeted campaigns, advocacy programs, and cross-functional collaboration with sales, product, and customer success teams
Strategically grow the customer community to engage and nurture customers at various stages in their journey, enabling them to realize better security outcomes
Build, mentor, and manage a high-performing team, fostering a culture that leads with empathy and puts customers first
Gather and analyze customer feedback, usage data, and market trends to inform strategy and optimize performance

What we offer

Retirement Plans
Medical, Dental and Vision Coverage
Paid Time Off
Paid Parental Leave
Support for Community Involvement

Fulltime

Customer Marketing Director

The primary purpose of this job family is to ensure strong interlock between Cus...

Location

United States , Morristown

Salary:

167000.00 - 218000.00 USD / Year

Ericsson

Expiration Date

Until further notice

Requirements

Master’s or Bachelor’s degree in Marketing, Business, Commerce, or an equivalent degree from a recognized institution
More than 12 years of experience in relevant marketing roles, including product, customer, strategic, digital, and/or field marketing
Experience working in a global, dynamic, and fast-paced environment
Understanding of end customer trends and behaviors across both B2B and B2C markets
Excellent written and verbal communication skills, with strong presentation abilities, including experience presenting to C-level executives
Experience working collaboratively with sales and customer account teams
Industry experience in telecommunications and/or IT
Experience managing complex content and messaging within a B2B environment

Job Responsibility

Develop and lead the execution of strategic Account-Based Marketing (ABM) plans, integrating digital and F2F customer engagements to enhance customer understanding of Ericsson solutions and drive demand
Participate in sales account planning, sharing market insights with the sales team
Analyze strategic customer accounts from market, customer, and competitor perspectives
Design, plan, and lead the execution of customer events, workshops, and activities in alignment with Global/Americas campaign activation plans and local business priorities
Drive customer engagements and create impactful customer experiences, including presentations to senior customer stakeholders
Initiate and strengthen relationships between Ericsson and customer marketing organizations, influencing perceptions of the Ericsson brand and solutions
Leverage global, regional, and localized content to proactively engage operator customers in partnership with technical and account teams
Co-create customer advocacy content, including customer references, showcasing Ericsson technology solutions in collaboration with customers
Collaborate with global Business Areas to develop and deliver customer marketing content aligned with business priorities at both the customer and market level
Lead or contribute to region-wide and/or global marketing programs and initiatives beyond the immediate customer unit

What we offer

Choice of three medical plan options
Dental plan option
Company credits toward medical and dental premiums
Ericsson US 401(k) Plan offers an automatic 3% company contribution and matching contributions up to 4%
Company credits for basic life insurance and basic accidental death and dismemberment coverage
Short-term and long-term disability coverage
Option to participate in Ericsson’s Stock Purchase Plan
Minimum of 15 days of accrued vacation
Up to 3 personal days per year
11 annual holidays

New

Director Field & Customer Marketing EMEA

LumApps is now more than just an Employee Experience Platform — it is an AI-powe...

Location

France , Paris

Salary:

Not provided

LumApps

Expiration Date

Until further notice

Requirements

10+ years in B2B marketing with 5+ years leading field, customer, and/or partner marketing teams
Proven success partnering with regional sales leaders and building programs that drive revenue
Experience in high-growth B2B SaaS, ideally with a mix of enterprise and mid-market go-to-markets
Deep understanding of account-based marketing, executive engagement, and multi-channel field programs
Comfortable working in a matrixed environment with global campaign, content, and partner marketing teams
Data-driven mindset with experience managing regional budgets and performance metrics
Excellent communicator and team leader who can inspire and develop talent

Job Responsibility

Build and lead the EMEA field marketing strategy aligned with sales goals and territory needs
Develop and execute regional campaigns including in-person and virtual events, executive programs, and account-based initiatives
Align tightly with EMEA sales leadership to prioritize target accounts, territories, and pipeline acceleration strategies
Drive customer advocacy and expansion through targeted programs, testimonials, case studies, and references
Partner with Customer Success and Product Marketing to support onboarding, retention, and upsell initiatives
Work closely with partner marketing to define and execute the strategy for EMEA
Create joint campaigns and programs with key partners
Manage, mentor, and grow a high-performing team
Partner with Brand, Content, and Growth Marketing leaders
Bring strong planning, pipeline forecasting, and budget discipline

What we offer

Hybrid work model – 2 days at the office, 3 days remote
RTT days – ~10 extra days off per year
Meal vouchers (SWILE) + free snacks & coffee
Yoga classes
Supportive parental leave and family moments
Health insurance (ALAN) – 60% covered + full life & disability cover
Afterworks, team celebrations & seasonal parties
Equipment of your choice
French & English lessons, professional development & access to Leeto CSE

Fulltime

Senior Director, Customer Adoption Marketing

The Sr. Director of Customer Adoption Marketing is a senior, highly visible lead...

Location

United States , New York

Salary:

260000.00 - 325000.00 USD / Year

BlackLine

Expiration Date

Until further notice

Requirements

12+ years of experience in Customer Marketing, Product Marketing, Lifecycle Marketing, or GTM leadership within enterprise SaaS
5+ years in senior leadership roles, building and scaling customer-facing marketing or adoption functions
Proven experience designing and operating customer adoption, advocacy, and expansion programs at scale
Strong understanding of enterprise customer lifecycles, renewal dynamics, and value realization
Demonstrated ability to partner cross-functionally with Product, Sales, Customer Success, Enablement, and Executive Leadership
Track record of elevating a function from reactive service delivery to strategic business ownership
Exceptional storytelling, executive communication, and stakeholder influence skills
Data-driven mindset with experience tying customer programs to business outcomes (adoption, retention, expansion, win rates)

Job Responsibility

Define and lead BlackLine’s global Customer Adoption Marketing strategy, spanning onboarding, adoption, value realization, expansion, and advocacy
Establish Customer Adoption Marketing as a strategic GTM function, aligned to corporate priorities, platform strategy, and product roadmaps
Own vision, operating model, success metrics, and roadmap for all customer adoption programs through deep alignment with Customer Success, Lifecycle and Marketing teams where applicable
Partner deeply with Customer Success, Lifecycle Marketing, and RevOps to design and execute customer adoption, education, and expansion programs
Translate product value and roadmap evolution into adoption-driven campaigns and customer motions
Support renewal and expansion goals by reinforcing realized value and future-state opportunity
Assist with evolution of Blackline community ecosystem of BlackLine’s customer community ecosystem, including, BlackLine User Groups, customer councils and advisory boards, executive peer forums and leadership programs
Partner with Customer Success, Field Marketing, Events, and Product to ensure community programs reinforce adoption and education, surface customer insights that inform roadmap and GTM strategy, and strengthen peer-to-peer advocacy and executive relationships
Ensure community programs are outcome-driven, with clear alignment to adoption, retention, expansion, and customer satisfaction goals
Lead global customer storytelling and advocacy programs, including customer case studies and success stories, customer references and executive advocacy, and peer review platforms (G2, Gartner Peer Insights, TrustRadius, etc.)

What we offer

short-term and long-term incentive programs
robust offering of benefit and wellness plans

Fulltime

Senior Director – Marketing and Customer Analytics

Labcorp, a Forbes 2025 “Best Large Employer,” is looking for a visionary data le...

Location

India , Bangalore

Salary:

Not provided

Labcorp

Expiration Date

Until further notice

Requirements

15+ years in analytics, with 10+ years leading cross-functional teams
Proven track record of shaping and executing marketing data strategies in Fortune 500 settings
Ability to lead multiple project teams across multiple time zones with minimal supervision
Expertise in advanced analytics and predictive modeling
Experience integrating commercial, digital and other data sources to drive insights and business action
Exceptional communicator, capable of turning analytics into actionable stories that move stakeholders
Capable of collaborating on strategic vision, and the tactical roadmap to deliver this vision, and converting data from insights to action
Analysis, modeling, and visualization of large, complex, and heterogeneous data sets
Working knowledge of data architecture principles and components
Experience with large data sets/ data warehouses, including the ability to extract data from data sets using advanced scripting or SQL

Job Responsibility

Marketing Analytics Vision & Roadmap: Implement Labcorp’s long-term marketing analytics strategy, integrating market, product, and customer intelligence
Insight to Impact: Deliver actionable insights to accelerate campaign planning, performance measurement, and audience segmentation
AI-Driven Innovation: Champion the use of AI tools and platforms to elevate decision-making and personalize customer engagement
Team & Culture: Build, mentor, and inspire a high-performing team, transforming analytics from support to strategic partnership
Marketing and customer analytics strategy
Inform and inspire action to the marketing and business leadership (based in US), that drives business growth
Campaign analytics and marketing performance
Team leadership and development
Evaluate and implement marketing analytics tools, platforms and partners
Identify and enhance data collection and analysis processes, and quantitative models for measurement and benchmarking

Fulltime

EMEA Director - Customer & Partner Marketing - Microsoft Advertising

At Microsoft Advertising we create innovative technology for a conversational, p...

Location

United Kingdom , London

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Business, Marketing, Communications, Economics, Public Relations, or related field AND Proven years integrated marketing (e.g., digital, relationship, social media, campaign), event management, marketing strategy, business planning, marketing operations, or related work experience OR equivalent experience.
Master's Degree in Business, Marketing, Communications, Economics, Public Relations, or related field AND Solid years integrated marketing (e.g., digital, relationship, social media, campaign), event management, marketing strategy, business planning, marketing operations, or related experience OR Bachelor's Degree in Business, Marketing, Communications, Economics, Public Relations, or related field AND Proven years integrated marketing (e.g., digital, relationship, social media, campaign), event management, marketing strategy, business planning, marketing operations, or related experience OR equivalent experience.
Proven years people management experience.
Solid candidates will have proven years of relevant experience as a marketer and/or leader working across markets globally in integrated marketing / marketing communications
Ideal candidates will have solid experience in AdTech and media
Excellent communication skills and the proven ability to influence multiple levels of the organization.
Proven ability to think strategically and creatively, while maintaining great attention to detail.
Strategic mindset including interpreting data to inform strategy and execution.
Ability to build solid collaborative relationships with a globally dispersed team and stakeholders.
Solid management and leadership skills with the ability to motivate and mobilize a geographically dispersed team, partners and stakeholders for maximum success.

Job Responsibility

Be a leader for Microsoft Advertising both inside and outside the company, advocating for the customer and Microsoft values to help our clients and partners succeed.
Represent Microsoft Advertising across EMEA as a thought leader and steward of the Microsoft Advertising brand, including speaking at events, engaging with clients and participating in industry associations.
Partner with cross-functional teams to guide the vision for EMEA growth and meet regional and market needs.
Build and develop an international team of diverse and talented marketers.
Oversees the EMEA strategy and activation to land our global priorities, for all audiences and solution areas to drive measurable growth for the business.
Develops deep relationships at the most senior levels with relevant individuals internally and externally that bring unique value propositions to life to and creates opportunities for inspiration, thought leadership and action through both content and activation programs.
Creates, executes, measures and evolves annual plans to meet the KPIs of the business by audience type and solution area in collaboration with internal stakeholders and partners.
Delivers integrated content and communications that deepen engagement and drive measurement growth within priority regions and markets.
Supports GTM planning for new narratives, solutions or hero products to all audiences across international markets.
Lead omni-channel efforts for international markets including experiential, social media, content marketing, comms, and paid advertising.

Fulltime

Director, B2B Marketing- Customer Advocacy / Campaign Management

Mastercard Services is seeking a Director, B2B Marketing, to champion customer a...

Location

Canada , Toronto

Salary:

138000.00 - 221000.00 CAD / Year

Mastercard

Expiration Date

Until further notice

Requirements

Bachelor’s degree in marketing, business, or related field
MBA preferred
7+ years of SaaS B2B marketing experience, with a minimum of 3 years in a director-level cross functional role
Proven experience leading customer advocacy initiatives, customer story management and awards or recognition programs in a B2B environment
Demonstrated success driving integrated marketing campaigns and nurturing engagement across the buyer journey
Exceptional cross-functional collaboration and team leadership skills
Strong analytical abilities, with a proven track record of driving marketing performance and ROI for a global portfolio
Excellent communication and presentation skills, with the ability to articulate complex ideas clearly and effectively
Demonstrated ability to influence, collaborate and mentor high-performing teammates and cross functional team members to fulfill a common vision and mission

Job Responsibility

Own our customer advocacy initiatives, ensuring they receive dedicated focus and drive measurable impact for the Services business
Oversee customer story management, ensuring compelling B2B narratives are captured, curated and leveraged to support brand advocacy as well as broader marketing efforts such as campaign objectives
Lead execution of our annual Circle of Honor program, including strategy, criteria, communications and execution, to recognize and engage top B2B customers
Own the end-to-end strategy, execution and optimization of integrated B2B marketing campaigns across channels and customer touchpoints, ensuring alignment with the company objectives, market positioning and Services portfolio priorities
Drive structured collaboration across product, commercialization, strategy, communications, demand generation and sales to deliver compelling narratives and buying experiences that build customer engagement and brand loyalty
Champion the implementation of an updated buyer enablement framework — experimenting with new approaches that nurture prospects across the entire journey, from initial engagement through selection, activation and advocacy
Set and monitor KPIs for customer stories and Circle of Honor initiatives as well as integrated B2B campaigns, ensuring alignment with business objectives
Extract actionable insights from campaign and program performance data, delivering regular updates and strategic recommendations to marketing leadership
Articulate the impact, value and opportunities integrated capability marketing is driving across the Mastercard Services product portfolios
Serve as a central liaison, fostering robust relationships among product, commercialization, communications, sales and other teams, with a focus on alignment around integrated capability marketing plans

What we offer

competitive pay based on location, experience and other qualifications for the role
may be eligible to participate in a discretionary annual incentive program

Fulltime

Senior Director of Customer Success Marketing

Microsoft’s Commercial Cloud & AI Marketing team is at the forefront of shaping ...

Location

United States , Redmond

Salary:

155800.00 - 277200.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Master's Degree in Marketing, Computer Science, Business or related field AND 6+ years experience in business
OR Bachelor's Degree in Marketing, Computer Science, Business or related field AND 8+ years experience in business
OR equivalent experience
6+ years people management experience
Master's Degree in Marketing, Computer Science, Business or related field AND 12+ years experience in business
OR Bachelor's Degree in Marketing, Computer Science, Business or related field AND 15+ years experience in business
OR equivalent experience
8+ years people management experience
10+ years of experience in product marketing, program management, or cloud strategy roles
Proven success leading high-performing and happy marketing teams

Job Responsibility

Lead marketing strategy and execution for Cloud & AI Customer Success
Establish Azure Customer Success vision, approaches and principles and define how they contribute to key moments in the customer journey
Own the inbound and post‑purchase customer journey—from first deployment through optimization—using self‑serve guidance, in‑product experiences, and digital lifecycle marketing
Drive product marketing for Azure Accelerate, Azure Essentials, Pricing, and MDF, ensuring alignment with solution plays and business priorities
Integrate pricing clarity and customer/partner feedback into messaging, guidance, and sales/partner readiness content to ensure messaging reflects real needs and drives adoption
Champion product truth for Azure Essentials guidance, including the Cloud Adoption Framework (CAF), Well‑Architected Framework (WAF), and reference architectures (prescriptive designs that show customers how to deploy Azure successfully) by partnering with engineering and Azure product marketing (PMM) and leveraging AI to increase customer adoption and engagement with Azure
Collaborate to create messaging for key customer success elements and build scalable, repeatable customer success motions that drive adoption, usage, and long‑term value across segments
Build and scale AI‑assisted customer success systems—using automation and agents to deliver clearer guidance, faster onboarding, and better customer outcomes
Manage MDF impact by collaborating to define and execute mutually beneficial projects across marketing, engineering, sales and our silicon partners
Track and optimize business health using Azure Consumed Revenue (ACR) mix & acceleration, Marketing ROI, Web metrics, and product metrics related to customer health, resilience and security

Fulltime

Select Country

Director, Customer Marketing

Job Description

Job Responsibility

Requirements

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