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Director, Customer Insights, Obesity

Amgen

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Location:
United States, Thousand Oaks

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Category:
Sales

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Contract Type:
Not provided

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Salary:

216979.00 - 253281.00 USD / Year
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Job Description:

In this vital role the Customer Insights Director will be responsible for driving customer insights that shape strategy and key decisions for the obesity portfolio, including MariTide and pipeline assets. This includes leading a team that generates insights by integrating a myriad of sources that may include (but not limited to) internal knowledge, strategic secondary analytics, and primary market research.

Job Responsibility:

  • Lead teams synthesizing information from a variety of sources (e.g., market research, competitive intelligence, secondary data, advisory boards) to develop strategic insights that address business needs
  • Integrate insights and knowledge to develop business cases and facilitate workshops to support clinical development plans, lifecycle management and other strategic decisions – developing CEO staff level deliverables
  • Plan, design and conduct primary market research with a research agency for assets across various phases of the product lifecycle to enable strategic decision making
  • Lead ad hoc strategic secondary analytics to inform strategic decisions
  • Clearly communicate insights and recommendations to variety of audiences, including senior leadership (e.g., Therapeutic Area Heads), and become a “devil’s advocate” when needed
  • Partner with commercial leadership and cross-functional partners to define and prioritize objectives, budget and work plans to meet evolving business needs
  • Identify, evaluate, and manage relationships with best-in-class vendors and look for opportunities to innovate and advance capabilities
  • Manage and develop direct reports, while individually leading select projects when needed
  • Ensure that both routine and ad-hoc projects are in compliance with all Amgen SOPs and meet service-level expectations for quality, timeliness, and budget

Requirements:

  • Doctorate degree and 4 years of market research, analytics, competitive intelligence, sales and/or marketing operations experience
  • Master’s degree and 8 years of market research, analytics, competitive intelligence, sales and/or marketing operations experience
  • Bachelor’s degree and 10 years of market research, analytics, competitive intelligence, sales and/or marketing operations experience
  • At least 4 years experience directly managing people and/or leadership experience leading teams, projects, programs, or directing the allocation or resources

Nice to have:

  • Demonstrated exceptional business acumen, strategic / critical thinking skills, and ability to influence key decisions
  • Ability to independently extract, analyze, treat, and consolidate data from sources in formats with rigor and high level of accuracy and translate into actionable recommendations
  • Excellent oral, written and presentation skills with ability to explain complex concepts clearly to a variety of audiences, including senior management
  • Ability to work collaboratively and adaptively in team-based, cross-functional environments
  • Ability to balance a multitude of stakeholders and projects in parallel
  • Strong knowledge of drug development, commercialization and the broader healthcare industry (patients, HCPs, payers)
  • Experience leading primary research
What we offer:
  • A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
  • A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
  • Stock-based long-term incentives
  • Award-winning time-off plans
  • Flexible work models, including remote and hybrid work arrangements, where possible

Additional Information:

Job Posted:
December 18, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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