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Director, Customer Innovation Strategy, Execution & Workflow

United States of America, Marlborough Employment contract 165000.00 - 185000.00 USD / Year · Job Posted May 05, 2026
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Job Description

The Director, Customer Innovation Strategy, Execution and Workflow is responsible for delivering Cytiva’s customer-driven innovation agenda for priority strategic accounts. Working collaboratively across the organization, they will design, execute and govern high-impact innovation collaborations that accelerate customer outcomes and strengthen Cytiva's position as a strategic innovation partner.

Job Responsibility

  • Create customer innovation strategies and execution plans for priority accounts, partnering with GSAs and BUs to shape innovation plans, maintain strategic partnerships, and align initiatives to Cytiva’s broader innovation agenda
  • Serve as one of the primary executive interfaces for strategic customers, co-leading joint steering committees, aligning on collaboration scope, governance, roles, and timelines, and ensuring disciplined execution and follow-through
  • Enable and govern strategic innovation collaborations by partnering closely with Legal and IP to structure, negotiate, and secure agreements that protect Cytiva’s interests while enabling impactful partnerships
  • Build and scale enterprise innovation processes and operating models, including standardized opportunity intake, evaluation, governance, and EIP team workflows to ensure predictable delivery and high-quality decision-making
  • Drive enterprise alignment, capability, and continuous improvement by equipping GSADs and BU partners with tools and guidance, providing oversight and direction to cross-functional teams, and championing operational excellence in customer-centric innovation

Requirements

  • Bachelor's degree in a relevant field such as Business, Engineering, Life Sciences, Biotechnology, or a related discipline
  • Experience leading strategic, customer-facing innovation initiatives, with demonstrated success designing and executing complex partnerships such as joint development programs, co-creation models, and collaborative R&D with priority or strategic customers
  • Proven ability to lead cross-functional collaboration in highly matrixed environments, partnering effectively with Commercial, R&D, Business Units, Legal, IP, and executive stakeholders to align priorities, resolve ambiguity, and deliver results without direct line authority
  • Expertise in governance, operating models, and process design, including building and scaling standardized workflows, intake processes, and governance structures that enable disciplined execution, high-quality decision-making, and scalability
  • Strong executive-level communication, influence, and business acumen, enabling effective engagement with senior customers and leaders, facilitation of steering committees, negotiation of complex collaboration agreements, and translation of innovation opportunities into long-term strategic value

What we offer

  • Paid time off
  • Medical/dental/vision insurance
  • 401(k)
  • Bonus/incentive pay

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