CrawlJobs Logo

Director, Customer Innovation Strategy, Execution & Workflow

danaher.com Logo

Danaher Corporation

Location Icon

Location:
United States of America , Marlborough

Category Icon
Category:
Research and Development

Job Type Icon

Contract Type:
Employment contract

Salary Icon

Salary:

165000.00 - 185000.00 USD / Year
Save Job
Save Icon
Apply Position

Job Description:

The Director, Customer Innovation Strategy, Execution and Workflow is responsible for delivering Cytiva’s customer-driven innovation agenda for priority strategic accounts. Working collaboratively across the organization, they will design, execute and govern high-impact innovation collaborations that accelerate customer outcomes and strengthen Cytiva's position as a strategic innovation partner.

Job Responsibility:

  • Create customer innovation strategies and execution plans for priority accounts, partnering with GSAs and BUs to shape innovation plans, maintain strategic partnerships, and align initiatives to Cytiva’s broader innovation agenda
  • Serve as one of the primary executive interfaces for strategic customers, co-leading joint steering committees, aligning on collaboration scope, governance, roles, and timelines, and ensuring disciplined execution and follow-through
  • Enable and govern strategic innovation collaborations by partnering closely with Legal and IP to structure, negotiate, and secure agreements that protect Cytiva’s interests while enabling impactful partnerships
  • Build and scale enterprise innovation processes and operating models, including standardized opportunity intake, evaluation, governance, and EIP team workflows to ensure predictable delivery and high-quality decision-making
  • Drive enterprise alignment, capability, and continuous improvement by equipping GSADs and BU partners with tools and guidance, providing oversight and direction to cross-functional teams, and championing operational excellence in customer-centric innovation

Requirements:

  • Bachelor's degree in a relevant field such as Business, Engineering, Life Sciences, Biotechnology, or a related discipline
  • Experience leading strategic, customer-facing innovation initiatives, with demonstrated success designing and executing complex partnerships such as joint development programs, co-creation models, and collaborative R&D with priority or strategic customers
  • Proven ability to lead cross-functional collaboration in highly matrixed environments, partnering effectively with Commercial, R&D, Business Units, Legal, IP, and executive stakeholders to align priorities, resolve ambiguity, and deliver results without direct line authority
  • Expertise in governance, operating models, and process design, including building and scaling standardized workflows, intake processes, and governance structures that enable disciplined execution, high-quality decision-making, and scalability
  • Strong executive-level communication, influence, and business acumen, enabling effective engagement with senior customers and leaders, facilitation of steering committees, negotiation of complex collaboration agreements, and translation of innovation opportunities into long-term strategic value
What we offer:
  • Paid time off
  • Medical/dental/vision insurance
  • 401(k)
  • Bonus/incentive pay

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Icon
Danaher Corporation - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Director, Customer Innovation Strategy, Execution & Workflow

Senior Director of Product

The Sr Director of Product Management will be a thought leader who can drive str...
Location
Location
United States , Houston
Salary
Salary:
Not provided
tekmetric.com Logo
Tekmetric
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Define and communicate a compelling product vision and multi-year strategy aligned to company goals
  • Identify new opportunities across customer segments, markets, and workflows—balancing innovation with strong business fundamentals
  • Lead annual and semi-annual product planning cycles, ensuring clear prioritization and resource alignment
  • Directly lead multiple Directors/Group PMs and indirectly oversee the entire PM organization
  • Recruit, coach, and mentor a high-performing PM team with a strong emphasis on accountability, customer insight, and product excellence
  • Establish consistent product management standards, operating rhythms, rituals, and evaluation frameworks across teams
  • Ensure teams deliver high-quality product outcomes that measurably improve customer experience, operational efficiency, retention, and revenue
  • Partner closely with Engineering and Design leadership to drive predictable delivery and continuous improvement in product development processes
  • Remove obstacles, provide clarity, and reinforce a culture of data-driven decision-making
  • Ability to deeply learn the auto repair domain with a focus on spending time in shops observing and subsequently building job maps for what is seen in a shop
Job Responsibility
Job Responsibility
  • Product Strategy & Vision
  • Leadership & Team Development
  • Execution & Delivery
  • Customer & Market Insight
  • Cross-Functional Alignment
  • Business Impact & Measurement
What we offer
What we offer
  • Enjoy the flexibility of remote work
  • Competitive base salaries
  • Generous Paid Time Off
  • Paid maternity, parental bonding, and medical leave
  • Comprehensive health benefits (Medical, Dental, Vision, Prescription)
  • Free, confidential counseling through BetterHelp
  • 401(k) Retirement Savings Plan with 100% employer match on contributions up to 6%
  • Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
  • Life and Accidental Death & Dismemberment (AD&D) Insurance
  • Wellness on your terms: get up to $60/month toward fitness, mental health
  • Fulltime
Read More
Arrow Right

Director, Service Excellence

As the Service Excellence Director you will champion our operational excellence ...
Location
Location
United Kingdom , London; Oxford
Salary
Salary:
Not provided
tripadvisor.com Logo
Tripadvisor
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Director+ level with 10+ years experience in Customer Operations, Service Excellence or CX Transformation
  • Bachelor’s degree or equivalent related experience
  • Managed both Global Vendor BPO Operations and In-house escalation or resolution teams
  • Proven track record in process improvement and optimisation and automation aligned with Six Sigma Methodology
  • Strong commercial awareness, with the ability to balance resolution experience with efficiency
  • Relentless collaboration building strong stakeholder relationships to influence and execute
  • Close-Loop resolution for product or process blockers causing customer friction with measured impact
  • Customer first mindset, advocating for simplicity and putting yourself in the shoes of the customer
  • Traveler first: drive exceptional value and effortless resolution service-support (essential)
  • Execution at speed: Challenge legacy processes, experiment, seeks to always improve (essential)
Job Responsibility
Job Responsibility
  • AI-Tooling: Strategic investment plan over 2-4 years building best in class technology that replaces legacy tooling
  • Continuously identify opportunities to leverage AI-tooling to enhance the customer experience
  • Define new AI-Assistance success metrics, putting customer resolution before cost-to-serve strategies
  • Process Improvement & Innovation: Leverage customer insights and data analytics to identify process gaps and friction points
  • Lead re-engineering and standardization initiatives using Lean / Six Sigma methodologies
  • Partner cross-functionally to simplify workflows, reduce cost-to-serve, and improve resolution speed
  • Knowledge & Training Excellence: Build and evolve global training programs to enhance product knowledge and service capability
  • Partner with Learning teams to implement scalable onboarding and continuous learning models
  • Quality Assurance: Define and oversee AI and Human-agent quality assurance frameworks
  • Drive measurable improvements in Customer-Sentiment, Resolution Rate, and reduce Contact-Propensity
What we offer
What we offer
  • Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses
  • “Work your way” with flexibility to suit your lifestyle
  • Flexible schedule
  • Donation matching
  • Tuition assistance
  • Lifestyle benefit
  • Travel perks
  • Employee assistance program
  • Health benefits
  • Generous referral scheme
Read More
Arrow Right

Revenue Ai Strategy & Innovation Director

The Revenue AI Strategy & Innovation Director is the visionary architect respons...
Location
Location
Canada;United States
Salary
Salary:
140700.00 - 215400.00 CAD;USD / Year
hootsuite.com Logo
Hootsuite
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 15+ years in Revenue Operations, Sales Strategy, Sales Technology, or enterprise transformation roles
  • Experience redesigning workflows or leading productivity initiatives
  • Experience running pilot programs or experimentation frameworks
  • Strong understanding of modern GTM tech ecosystem (CRM, engagement tools, data providers, forecasting)
  • Experience working cross-functionally across Sales, Marketing, Customer Success, and Technology
  • Experience working in complex, fast-moving or high-growth environments
  • Ability to translate emerging technology into practical business use cases
  • Demonstrated success leading cross-functional transformation initiatives
  • Strong communication and change leadership skills
  • Inclusive Leadership: Builds inclusive, cohesive teams which apply diversity to achieve common goals
Job Responsibility
Job Responsibility
  • Develop the Revenue AI strategy and framework, Identifying and prioritizing high-impact AI opportunities across prospecting, pipeline management, forecasting, and customer lifecycle
  • Define and evolve AI roadmap across the revenue lifecycle, aligned to business objectives
  • Provide strategic insights and guidance to leadership and executives on where to invest to maximize productivity outcomes
  • Redesign seller workflows using AI signals, automation, and decision support
  • Translate data and technology capabilities into practical field experiences
  • Identify friction in current workflows and drive simplification through AI-enabled design
  • Lead high-impact pilot initiatives to test new AI capabilities across Sales, Marketing, and Customer Success
  • Define success criteria and measurement frameworks
  • Capture key learnings and present leaders with actionable insights and recommendations to guide decisions on scaling, iteration or transformation
  • Partner with Revenue Operations, Systems, and Intelligence to align on governance, integration, and thoughtful execution
What we offer
What we offer
  • Health insurance including medical, dental, vision, life/disability insurances
  • Employee and Family Assistance Program
  • Group RRSP plan with a company match of up to 4% of base salary (Canada)
  • 401k Plan with a company match (up to 4% of base salary) (US)
  • Global Parental Leave: 26 weeks of full and partially paid leave for all permanent employees including birthing, non-birthing and adoptive parents who have been employed for a minimum of 12 months
  • Fulltime
Read More
Arrow Right

Strategic Partner Manager

The mission of the Senior Strategic Partner Manager at LogicMonitor is to succes...
Location
Location
India
Salary
Salary:
Not provided
logicmonitor.com Logo
LogicMonitor
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years of progressive experience as a Partner Manager or in a strategic channel development role, with a significant tenure within the SaaS space
  • Demonstrated executive-level communication skills with the ability to influence and align strategy across all levels of internal teams and with external C-suite and executive customers/partners
  • Strategic thought leader and industry authority
  • Expertly articulate complex technology and product positioning to both business and highly technical users, leading product positioning sessions for partners
  • Visionary self-starter with a willingness to leverage deep channel expertise and creativity to define and scale best practices and global strategy for assigned VARs
  • Proven ability to negotiate, speak, and lead strategic discussions with the executive leadership teams and Boards of Directors of VARs, driving multi-year commitments
  • Brings strategic creativity to work, demonstrated through defining critical thinking frameworks and solving systemic, high-stakes problems in new market situations
  • Impact player and indispensable critical thinker with a strong desire to be a driving force at a disruptive technology company
  • Exceptional track record of high performance, evidenced by documented success in previous professional roles, leading significant revenue growth and market penetration
  • Dedicated to setting the standard for sales and customer satisfaction, with a documented history of scaling partner success and achieving transformative results
Job Responsibility
Job Responsibility
  • Drive growth by selling through top-performing reseller (VAR) partners, leveraging whitespace analysis to identify and present LogicMonitor’s value through strategic conversations, demos, and presentations
  • Build strong relationships across VAR leadership teams, understanding and aligning to their priorities, business drivers, and success metrics
  • Implement and reinforce LogicMonitor’s sales methodology with partners to ensure alignment with LM’s sales cycle and go-to-market approach
  • Support partner-led deals by engaging the right stakeholders, employing multi-threading and team selling strategies involving SEs, leadership, and executive sponsors
  • Identify and develop relationships across key partner functions—including Sales, Services, and Engineering—to drive collaboration and ensure end-to-end engagement
  • Tailor LogicMonitor’s solution messaging to address specific customer pain points and use cases, articulating the platform’s value in various business scenarios
Read More
Arrow Right

Director of Operational Transformation

As the Director of Operational Transformation for Paymode, you will leverage str...
Location
Location
United States , Portsmouth
Salary
Salary:
Not provided
bottomline.com Logo
Bottomline
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in business, operations management, or related field (Master’s preferred)
  • 10+ years of experience in operational excellence or process improvement
  • at least 5 years in a leadership role within payments or fintech
  • Proven success in leading transformation and continuous improvement initiatives
  • Strong analytical, problem-solving, and project management skills
  • Excellent communication, interpersonal, and leadership abilities
  • Occasional travel may be required for team alignment and client engagements
Job Responsibility
Job Responsibility
  • Escalation Monitoring: Regular weekly reporting weekly updates to CCO and Paymode SLT on managing escalated customer issues (facilitating and driving for the team), ensuring RCA is completed and ensuring root cause fixes are addressed
  • Operational Excellence Strategy: Support the implementation and execution of innovative business process improvements resulting in measurable financial and customer loyalty gains
  • Act as a sustainability expert to maintain and improve business financial results
  • Project Leadership: Serve as Project Team leader, mobilizing members across the organization to accomplish goals specified in project charters
  • Refine and update charters with clear problem statements, financial and customer goals, scope, staffing, and scheduling
  • Plan and facilitate productive team meetings, manage activities outside meetings, and ensure projects remain on schedule
  • Communicate progress and risks to senior leadership and assure approved improvements are implemented before project closure
  • Lean Program Leadership – Represent Paymode in enterprise-wide operational excellence initiatives, applying Lean principles to streamline workflows, reduce operational costs, and minimize escalation drivers
  • Training & Enablement – Provide training to leaders and teams on continuous improvement methodology and formal problem-solving techniques, enabling departments to drive better business results as measured by balanced scorecards
  • Continuous Improvement & Capability Building: Best Practice Sharing – Promote a culture of continuous improvement by sharing best practices across Paymode teams and benchmarking against fintech industry standards
Read More
Arrow Right

Senior Director of Capture Management

The Senior Director, Capture Management is a critical leader within Amentum’s st...
Location
Location
United States , Dallas, Texas
Salary
Salary:
200000.00 USD / Year
amentum.com Logo
Amentum
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Business Administration, Marketing, Engineering, or a related discipline is required
  • Master’s degree (MBA preferred) or professional certifications (e.g., APMP, DAWIA Level III) are highly desirable
  • A minimum of 20+ years of experience in capture management, strategic planning, or related roles, with a record of leading highly complex pursuits
  • A proven track record of securing large-scale federal contracts (e.g., $100M+ and above)
  • Demonstrated experience leveraging AI tools, advanced analytics, and other innovative technologies in capture and proposal development processes
  • Significant experience collaborating with Business Development teams to ensure alignment and execution across opportunity lifecycle stages
Job Responsibility
Job Responsibility
  • Lead capture efforts for enterprise-level pursuits within Amentum’s core and adjacent markets, focusing on large, high-value opportunities
  • Define and oversee development of detailed capture strategies, ensuring competitive differentiation, compliance, and alignment with customer priorities and organizational objectives
  • Drive win strategy and color team reviews, ensuring the integration of customer insights, technical solutions, and pricing strategies
  • Work in partnership with Business Development teams to effectively execute qualified opportunities in the capture phase
  • Align capture strategies with ongoing business development efforts, providing critical inputs to ensure successful opportunity qualification and refinement of customer understanding
  • Ensure seamless communication and collaboration between Business Development, operational leadership, and capture teams
  • Oversee proposal development processes, ensuring compliance with RFP requirements, Federal Acquisition Regulations (FAR/DFARS), and program-specific standards
  • Ensure the use of AI tools for tasks like competitive analysis, compliance checks, pipeline tracking, and workflow enhancements to improve efficiency and effectiveness
  • Establish and track key performance indicators (KPIs), such as capture win rates, opportunity pipeline advancement metrics, and return on investment for capture activities
  • Provide executive oversight for all capture and proposal-related activities, from initial qualification through proposal submission
What we offer
What we offer
  • Health, dental, and vision insurance
  • Paid time off and holidays
  • Retirement benefits (including 401(k) matching)
  • Educational reimbursement
  • Parental leave
  • Employee stock purchase plan
  • Tax-saving options
  • Disability and life insurance
  • Pet insurance
  • Fulltime
Read More
Arrow Right

Director, Data Integration & Architecture

The Director, Data Integration & Architecture leads the teams responsible for de...
Location
Location
United States , Scottsdale
Salary
Salary:
Not provided
axon.com Logo
Axon
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree and 8-10+ years experience or 15+ years relevant experience in lieu of degree
  • Minimum 5+ years of people management
  • ideally 10+ years in technical leadership roles
  • Experience designing, deploying, or integrating technical solutions in networking, application platforms, APIs, or data pipelines
  • Familiarity with modern scripting or automation tools (Python, Bash, etc.) and cloud platforms
  • Azure Pipelines/Dataflows experience a plus
  • Managerial experience developing teams, supported by strong competency in resource modeling, forecasting workload demand, and planning capacity to meet evolving project and customer needs
  • Solid understanding of project management, business process analysis, and integration methodologies
  • Effective communication with both technical and non-technical resources, including clients and vendors
  • Background in public safety or experience deploying RMS solutions strongly preferred
Job Responsibility
Job Responsibility
  • Lead and develop Managers of Solution Architects and Data Solution Engineers, providing clear direction, coaching, and performance oversight
  • Drive execution quality by improving speed, consistency, and accuracy across integration and data conversion engagements
  • Partner with engineering, networking, and infrastructure teams to design and deliver secure, scalable integration solutions for public safety customers
  • Serve as the technical escalation point for customer and executive stakeholders, ensuring proactive communication and resolution of complex challenges
  • Allocate resources across a dynamic portfolio using structured capacity modeling, forecasting, and workforce planning practices
  • Collaborate closely with Sales, Product, Engineering, PSO, and customer leadership to align integration and conversion requirements with delivery capabilities
  • Communicate project status, risks, and technical strategies effectively to internal and external executive sponsors
  • Develop and refine standardized methodologies, frameworks, and tooling to increase productivity, repeatability, and deployment quality
  • Lead automation efforts across integration and data conversion workflows, evaluating and implementing technologies that reduce manual effort and increase reliability
  • Modernize Axon’s internal integration and conversion tooling, with a focus on scalability, usability, observability, and low-code/no-code enablement
What we offer
What we offer
  • Competitive salary and 401k with employer match
  • Discretionary paid time off
  • Paid parental leave for all
  • Medical, Dental, Vision plans
  • Fitness Programs
  • Emotional & Mental Wellness support
  • Learning & Development programs
  • Snacks in our offices
  • Fulltime
Read More
Arrow Right

Director, Data Integration & Architecture

The Director, Data Integration & Architecture leads the teams responsible for de...
Location
Location
United States , Denver
Salary
Salary:
Not provided
axon.com Logo
Axon
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree and 8-10+ years experience or 15+ years relevant experience in lieu of degree
  • Minimum 5+ years of people management
  • ideally 10+ years in technical leadership roles
  • Experience designing, deploying, or integrating technical solutions in networking, application platforms, APIs, or data pipelines
  • Familiarity with modern scripting or automation tools (Python, Bash, etc.) and cloud platforms
  • Azure Pipelines/Dataflows experience a plus
  • Managerial experience developing teams, supported by strong competency in resource modeling, forecasting workload demand, and planning capacity to meet evolving project and customer needs
  • Solid understanding of project management, business process analysis, and integration methodologies
  • Effective communication with both technical and non-technical resources, including clients and vendors
  • Background in public safety or experience deploying RMS solutions strongly preferred
Job Responsibility
Job Responsibility
  • Lead and develop Managers of Solution Architects and Data Solution Engineers, providing clear direction, coaching, and performance oversight
  • Drive execution quality by improving speed, consistency, and accuracy across integration and data conversion engagements
  • Partner with engineering, networking, and infrastructure teams to design and deliver secure, scalable integration solutions for public safety customers
  • Serve as the technical escalation point for customer and executive stakeholders, ensuring proactive communication and resolution of complex challenges
  • Allocate resources across a dynamic portfolio using structured capacity modeling, forecasting, and workforce planning practices
  • Collaborate closely with Sales, Product, Engineering, PSO, and customer leadership to align integration and conversion requirements with delivery capabilities
  • Communicate project status, risks, and technical strategies effectively to internal and external executive sponsors
  • Develop and refine standardized methodologies, frameworks, and tooling to increase productivity, repeatability, and deployment quality
  • Lead automation efforts across integration and data conversion workflows, evaluating and implementing technologies that reduce manual effort and increase reliability
  • Modernize Axon’s internal integration and conversion tooling, with a focus on scalability, usability, observability, and low-code/no-code enablement
What we offer
What we offer
  • Competitive salary and 401k with employer match
  • Discretionary paid time off
  • Paid parental leave for all
  • Medical, Dental, Vision plans
  • Fitness Programs
  • Emotional & Mental Wellness support
  • Learning & Development programs
  • snacks in our offices
  • Fulltime
Read More
Arrow Right