Director Customer Growth Job at Brightstar Lottery (Providence)

Customer Engagement Director EMEA

Within Belden’s Commercial Operations Team, the Customer Engagement Director is ...

Location

Netherlands , Venlo

Salary:

Not provided

Belden, Inc

Expiration Date

Until further notice

Requirements

Completed bachelor’s or master’s degree in Business Administration, Engineering, or a related field
A strong customer-centric mindset with a passion for delivering outstanding customer experiences
Proven experience in a senior leadership role focused on customer engagement, customer care, or commercial operations
Demonstrated ability to lead, develop, and inspire high-performing teams
Strong understanding of customer journey mapping, customer experience best practices, and operational efficiency principles
Experience with digital transformation initiatives and leveraging technology to enhance customer interactions and streamline processes
Excellent analytical skills with the ability to establish and interpret KPIs to drive continuous improvement
Exceptional communication, negotiation, and interpersonal skills, with the ability to collaborate effectively with diverse internal and external stakeholders
Proficiency in English (written and verbal)

Job Responsibility

Champion a customer-centric culture across the organization and develop capabilities for exceptional customer interaction
Lead, mentor, and develop high-performing teams responsible for key customer engagement activities, including quoting, order entry, order management, and post-sales support
Ensure seamless and consistent customer experience throughout the entire lifecycle, from pre-sales information (quotes, pricing, availability) to post-sales order management (order status, order entry, delivery, repair/warranty)
Optimize customer-facing processes (quotes, orders, inquiries) and drive continuous improvement initiatives to enhance efficiency and quality
Leverage digital tools and innovative solutions to improve customer engagement and operational performance
Define, monitor, and report KPIs for customer experience, engagement quality, and process effectiveness
Collaborate cross-functionally to integrate processes and strengthen customer relationships, supporting growth and retention goals
Drive customer relationship development strategies to support Belden's growth targets and enhance customer retention and loyalty

What we offer

hybrid and remote work practices where feasible
flexible working hours
an employee stock purchase plan
parental leave benefits
paid leave for volunteer work in your community
multiple and frequent training opportunities
professional talent management and succession planning
corporate health and well-being initiatives
a work culture which includes commitment to diversity, equity, inclusion and sustainability

Fulltime

Senior Director, Customer Support

As the Senior Director of Customer Support, you will play a critical role leadin...

Location

United States , Austin

Salary:

Not provided

EdTech Jobs

Expiration Date

Until further notice

Requirements

Bachelor's degree in Business Administration, IT, Computer Science or related field
15+ years of Support including 10+ years of Leadership in high-growth, fast pace SaaS Companies
Strong leadership and management skills
Excellent communication and interpersonal skills
Analytical mindset
Demonstrated strategic thinking and problem-solving abilities
Experience with customer support technologies and tools (e.g., Chat, zoom, salesforce, AI, ticketing platforms) preferred
Willingness to travel occasionally
Flexibility to work non-standard hours as needed to support global and nationwide customers and team members in different time zones

Job Responsibility

Develop and execute the overall customer support strategy
Drive initiatives to enhance customer satisfaction, retention, and loyalty
Collaborate with cross-functional teams to integrate customer feedback into product development
Lead, mentor, and inspire a team of customer support managers and representatives
Set clear objectives, provide regular feedback, and facilitate professional growth
Foster a culture of accountability, collaboration, and continuous improvement
Build Offshore & Seasonal Contractor Bench
Develop and optimize support processes and workflows
Beat key performance indicators (KPIs) and metrics
Analyze data and trends to identify areas for improvement

Fulltime

Director, Growth Marketing, Disney+

The Growth Marketing Director for Disney’s streaming services (Disney+) in Japan...

Location

Japan , Minato-ku

Salary:

Not provided

Disney

Expiration Date

Until further notice

Requirements

10–15 years of proven experience in a relevant growth marketing or digital marketing leadership role
Demonstrated success in leading and managing high-performing teams in Japan
Experience working within a global matrix organization, effectively navigating and aligning local and global priorities
Strategic Visionary: Ability to think strategically, leveraging data and insights to guide decision-making and planning
Creative Problem-Solver: Combines creativity with analytical rigor to develop innovative strategies
Stakeholder Management: Strong skills in building relationships and influencing across diverse teams and functions
Exceptional Communication: Strong presentation skills and storytelling abilities to captivate audiences and inspire action
Team Builder: Proven ability to motivate, manage, and develop teams to achieve shared goals
Results-Oriented: Focused on delivering measurable business outcomes with agility and efficiency
Change Champion: Inspires creativity and innovation, adapting to and driving change in dynamic environments

Job Responsibility

Own the delivery of paid retail subscription targets, and works in close collaboration with US partners
Own the delivery of retail subscription and revenue targets in collaboration with the Integrated Marketing team
Develop innovative strategies to scale new customer acquisition and reconnect campaigns
Partner closely with the Finance team on revenue generation, subscriber management, and lifecycle churn optimization
Working with Integrated Marketing to deliver a full-funnel view of the consumer journey
Foster a culture of experimentation to drive innovation and continuously optimize growth strategies
Lead and oversee Performance Marketing and Lifecycle & Loyalty Marketing in Japan
Partner with the Analytics team to track progress against the annual plan
Work closely with the Partnerships team to optimize collaboration between partner marketing and wholesale efforts
Lead the Performance Marketing team to develop and implement cross-channel strategies to maximize ROI

Director, Growth Marketing

At Future Society, we’re crafting a first of its kind connection with nature in ...

Location

United States , Boston

Salary:

160000.00 - 180000.00 USD / Year

Arcaea

Expiration Date

Until further notice

Requirements

7+ years of experience leading digital marketing and ecommerce efforts, preferably in the beauty and personal care industry
Proven track record of delivering meaningful revenue growth and managing full funnel marketing
Experience with paid media execution and budget management, Shopify, Google Analytics, ad platforms (Meta, Google, TikTok), and Excel
Strong data-driven mindset, experience in building dashboards and extracting data-backed insights for informed decision-making
Desire to drive high impact results at a fast-growing start up
Excellent communication, presentation and interpersonal skills, with the ability to collaborate effectively across teams and influence stakeholders at all levels

Job Responsibility

Lead day-to-day management of the Future Society website: user experience, conversion optimization, A/B testing, merchandising, content, and site operations
Ensure site reliability, CRM integration, payment systems, data tracking and analytics tools are in place and accurate
Develop and execute paid media campaigns to drive customer acquisition, conversion, and revenue growth, taking full ownership of strategy, budgets, creative, testing, and performance
Collaborate with cross functional teams to develop and implement effective pricing strategies, promotions, and discount policies to maximize revenue and profit margins
Develop and manage digital channel budgets, revenue and margin projections
Conduct weekly KPI reporting and translate data into actionable insights: contribution margin, traffic, CVR, AOV, CAC, LTV, ROAS, MER

Senior Director, Enterprise Customer Success

As the Regional Vice President, North America Customer Success, you will lead a ...

Location

Canada , Toronto

Salary:

192000.00 - 264000.00 CAD / Year

PagerDuty

Expiration Date

Until further notice

Requirements

Ability to communicate and effectively present (verbally/in writing) coaching plans, strategic plans for your business, problem solving and decision making situations
proven track record of trusted advisor to the C-suite in Enterprise accounts with strong consultative skills
experience building plays and associated playbooks using Customer Success technologies such as Gainsight to measure impact and effectiveness
understand and can apply Customer Journey frameworks to CSM tasks and responsibilities
minimum of 10 years experience with a combination of working in a consulting firm running a team of senior consultants, and leading services or success organizations in a SaaS company
a four year degree or equivalent
demonstrated ability to manage customer accounts in conjunction with sales organizations
exceptional leader of high integrity, intellect, and character who can set a clear vision for the group and plan, hire, manage, and inspire teams to achieve extraordinary results consistently quarter over quarter.

Job Responsibility

Proactively engage with customers to understand their needs, address challenges, and ensure they are achieving desired outcomes with the company's products or services
serve as a voice of the customer within the organization, ensuring customer feedback is heard and acted upon
develop and implement customer success strategies aligned with business goals, focusing on maximizing customer lifetime value and driving revenue growth
uplevel our engagement with Executive decision makers and position the Operations Cloud as the platform for modern enterprises
lead, mentor, and develop a high-performing customer success organization, providing guidance, coaching, and performance management
build and sustain a team of high performing leaders who embody our values, establish trusted advisor relationships and focus on making every customer successful
key metrics for this role are: gross revenue retention, net revenue retention, executive engagement, adoption, professional services, support and PagerDuty University
drive customer retention and expansion by identifying opportunities for upselling, cross-selling, and building strong customer relationships
monitor key customer success metrics, identify trends, and use data to inform decision-making and improve processes
establish a rhythm of the business that is consistent and predictable in running the business activities and change the business projects

What we offer

Competitive salary
comprehensive benefits package from day one
flexible work arrangements
company equity
ESPP (Employee Stock Purchase Program)
retirement or pension plan
generous paid vacation time
paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent

Fulltime

Director, Global Customer Care

Circle K seeks an experienced and visionary Director of Global Customer Care to ...

Location

United States of America , Tempe

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Bachelor’s degree required
MBA or relevant advanced degree preferred
10+ years of progressive leadership experience preferred, in global customer experience, service operations, product management
transformation, digital strategy, or related fields—ideally in high-growth, customer-centric organizations, including a minimum of seven years of management responsibility
Proven ability to design and lead enterprise-scale transformation agendas, integrating automation, AI, and advanced technologies (e.g., Salesforce, Genesys) to modernize the customer journey and elevate service delivery
Proven success leading large-scale, global customer care operations, including management of BPOs, contact center teams, and multi-channel service delivery models
Demonstrated success in growing, developing, and retaining high-performing teams while fostering a culture of trust, inclusion, and engagement
Exceptional storyteller with strong executive presence and communication skills
Track record of delivering measurable improvements in NPS, CSAT, FCR, AHT, and cost-to-serve while simultaneously elevating customer satisfaction and agent performance
Deep curiosity and understanding of customer behavior, digital trends, and service design principles

Job Responsibility

Architect and execute a bold, multi-year roadmap that redefines customer service as a strategic asset
Integrate Customer Care into the enterprise value chain, supporting loyalty, retention, brand differentiation, and digital engagement
Influence and align executive stakeholders across Operations, Technology, Marketing, Digital, and Product to embed customer strategies into core business initiatives
Serve as the Voice of the Customer (VOC) at the leadership table, integrating customer insights into company-wide decisions
Drive North America operational excellence, optimizing KPIs like NPS, CSAT, AHT, SLA, and cost-to-serve across BPO and internal teams
Cultivate a winning partnership with BPO vendors, holding them accountable to commercial terms, service-level agreements, and performance commitments while driving operational efficiency, productivity gains, and continuous improvement
Lead and inspire a high-performance global team, fostering a culture of accountability, agility, and innovation across onshore and offshore teams
Lead strategic portfolio and investment planning, prioritizing initiatives and demonstrating ROI and customer value
Establish global governance and standardization, creating playbooks and frameworks to harmonize execution across markets and functions
Deploy and maximize next-gen customer care technologies, including Salesforce Service Cloud, Genesys, AI chat, and automation to boost self-service, deflection, and personalization

What we offer

Competitive Group Benefits Program: Complete benefits packages (medical, dental, vision etc)
401 K: Plan for your future and retire with peace of mind with our 401 K plan, helping you build a secure financial future
Stock Purchase Plan: Invest in your future and share in our success with our employee stock purchase plan, allowing you to become a shareholder of Circle K
Paid Time Off: Recharge and rejuvenate with paid time off
Employee Discounts: Enjoy our People Perks which allows for great discounts on food and fuel, making it even easier to fuel up and stock up on your favorite goodies
Recognition and Rewards: We celebrate our team's achievements and milestones with a range of recognition programs, rewards, and incentives to show our appreciation for your hard work and dedication
Mentorship Program: Take your career to new heights with our mentorship program, where seasoned professionals provide guidance, support, and valuable insights to help you reach your full potential
Winning Culture: Fortune 500 company and a 3-time Gallup Exceptional Workplace Award Winner

Fulltime

Director of Customer Support

Coach, captain, and strategist — we need a leader for our Customer Support team,...

Location

Sweden , Stockholm

Salary:

Not provided

Quinyx

Expiration Date

Until further notice

Requirements

Extensive experience in customer support, including several years in leadership roles, with a proven track record of leading successful teams and operations
A playbook for building an efficient support function for a technical and complex SaaS solution (experience outside of SaaS or tech won’t be considered)
Strong command of modern support tools, automation, knowledge bases, and analytics platforms
Exceptional people leadership and coaching skills, with success in developing high-performing, engaged teams
An analytical mindset and ability to use data and metrics to drive strategy, optimise performance, and improve customer outcomes
Excellent communication and stakeholder management skills, with experience collaborating across Product, Engineering, and Customer Success
A clear bias for action and a strong ability to go from plan to action
Skilled in growing and managing global teams, ensuring consistent quality and strong engagement

Job Responsibility

Define and execute the global support strategy aligned with company growth and customer success goals
Evolve the support organisation into a proactive, customer-centric, data-driven team
Anticipate future customer needs and ensure the support function is evolving to meet the demands of a dynamic SaaS environment
Align support strategy with broader company initiatives across product adoption, customer retention, and expansion
Lead, inspire, and grow a high-performing, geographically distributed support team
Design and implement training, development, and career path programs to attract and retain top talent
Build a culture of accountability, continuous improvement, and collaboration
Foster diversity, equity, and inclusion in hiring, coaching, and team-building practices
Implement scalable processes and workflows to support a growing and diverse customer base
Develop and track KPIs and SLAs to measure support effectiveness, customer satisfaction, and operational efficiency

What we offer

Flexible work hours and a hybrid setup with at least 2 days from the office
Enhanced vacation allowance
Gym membership contribution
Health insurance
Pension plan
On-market pay

Fulltime

Executive Director of Growth

Our client, an innovative global B2B marketing organization powered by a proprie...

Location

United States

Salary:

200000.00 - 250000.00 USD / Year

80Twenty

Expiration Date

Until further notice

Requirements

Extensive leadership experience in growth, demand generation, B2B marketing, consultancy, or SaaS/MarTech environments
Proven track record architecting and scaling multi-layered GTM engines across complex global businesses
Deep expertise in modern B2B buyer behavior, ABX/ABM strategy, and customer-journey-driven marketing models
Strong commercial acumen with demonstrated ability to deliver predictable pipeline growth
Experience partnering cross-functionally with Product, CX, Finance, and Delivery teams to align GTM with broader business strategy
Ability to operate effectively at executive level, influencing analysts, industry leaders, and senior customer stakeholders
Demonstrated success leading global teams and building high-performance growth organizations
Experience developing verticalized GTM plays, including enterprise tech and other complex B2B sectors
Strong background in integrated marketing channels: content, campaigns, digital, events, partnerships
Passion for the disruptive potential of AI, data, and technology-enabled marketing models

Job Responsibility

Lead the development and execution of a global go-to-market strategy integrating brand, demand, and growth marketing functions
Position the company as the category-defining leader in customer-journey-driven B2B marketing
Drive industry-facing thought leadership, analyst relations, and category creation initiatives
Build and operate a comprehensive inbound and outbound pipeline engine that delivers high-quality commercial opportunities
Oversee account-based and vertical-specific GTM motions across key global markets, with North America as a priority region
Partner closely with Client Experience, Delivery, Product, and Data leaders to ensure seamless handoff from pipeline to revenue
Develop and expand strategic partnerships and ecosystem alliances—including data, technology, channel, and consulting partners
Scale a global growth organization spanning brand, demand, content, marketing ops, sales enablement, and industry growth
Serve as a senior client-facing sponsor and evangelist with CMO and CMO-1 level stakeholders
Champion a hybrid people-plus-tech operating model, embedding AI and data insights into growth workflows

What we offer

bonus

Fulltime

Director Customer Growth

Brightstar Lottery

Location:
United States , Providence

Category:
-

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 07, 2026

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