Director Customer Enablement Job at Zalando (Ansbach)

Director Customer Enablement

As the Director of Customer Enablement, you will be the strategic leader at the ...

Location

Germany; United Kingdom , Ansbach; Cheltenham

Salary:

Not provided

Zalando Sverige

Expiration Date

Until further notice

Requirements

Several years (minimum 7+ years) of disciplinary and strategic leadership experience in Customer Service, Customer Operations, or IT Service Management within a SaaS or technology company
Proven experience in the conceptualization, selection, and implementation of Enterprise ITSM solutions
Excellent understanding of modern IT architectures, APIs, and the role of Generative AI/ML in customer service
Ability to inspire and lead multi-disciplinary teams (Service, Support, Training) in a high-velocity environment
Excellent communication and stakeholder management skills to transparently communicate complex issues to the C-level, the team, and customers
Completed degree (Business Administration, Business Informatics, Engineering, or comparable)
ITIL certifications are a plus

Job Responsibility

Manage relationships/agreements with customers focusing on delivering 100% customer satisfaction
Develop and execute a forward-looking Customer Operations Strategy (Service, Support, and Education) that supports business growth within the SaaS environment and maximizes Customer Lifetime Value (CLV)
Disciplinary and functional leadership of Team Leads across Service Operations and Customer Education, as well as the strategic management of APM interfaces
Ownership of the Operations budget, resource planning, and the definition and adherence to critical SLAs and KPIs (e.g., CSAT, First Contact Resolution Rate, MTTR)
Accountability to optimize the cost of service per interaction, driving down operational expense/cost to serve as automation is introduced
End-to-end responsibility for the deployment and continuous development of an AI-First ITSM platform (based on Salesforce, Atlassian Suite and tools of your choice)
Design and implement new, lean processes based on modern frameworks (e.g., ITIL 4), with a clear focus on automation and self-service
Strategic utilization of Artificial Intelligence (AI) eg. to automate first-level support, optimize ticket triage, and enable proactive support (e.g., predictive service and transparently communicate ROI of ITSM investment
Ensure operational excellence and the stability of all customer services
Work closely with the Product & Engineering Team to optimize processes at key interfaces (Incident Management, Problem Management, Change Management)

What we offer

Employee shares program
40% off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, discounts from external partners
2 paid volunteering days a year
Hybrid working model - work where it works for you within Germany or the UK, with regular office attendance required for moments that matter
Work from abroad for up to 30 working days a year
27 days of vacation a year to start for full-time employees
Relocation assistance available (subject to prior agreement)
Family services, including counseling and support
Health and wellbeing options (including Wellhub, formerly Gympass)
Mental health support and coaching available

Fulltime

New

Director, Customer & Partner Marketing

As a Director of Customer and Partner Marketing is responsible for ensuring Micr...

Location

United States , New York

Salary:

130900.00 - 251900.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Business, Marketing, Communications, Economics, Public Relations, or related field AND 5+ years integrated marketing (e.g., digital, relationship, social media, campaign), event management, marketing strategy, business planning, marketing operations, or related work experience OR equivalent experience

Job Responsibility

Develop a deep understanding of client needs, business pressures, and market dynamics across industries, regions, and verticals
Ensure all work reflects how clients actually operate—grounded in customer behavior, feedback, and real-world use cases
Bring the voice of the client into content creation, influencing priorities
Partner to translate Microsoft capabilities and solutions into compelling stories that address client challenges and take on critical industry and vertical opportunities
Shift conversations from products to client outcomes (growth, trust, efficiency, competitive advantage)
Identify and build AI enabled approaches to create and distribute content more effectively
Partner closely with Sales to understand client priorities, and real-world objections—and translate these into more effective strategies and solutions
Collaborate with Product teams to ensure content reflects client needs, market dynamics, and product vision and realities
Work with Marketing peers (brand, content, comms) to ensure narratives are consistent, relevant, and resonate externally
Align with activation teams (field marketing, events, partner marketing, agencies) to ensure strategies are executed effectively and land with impact in market

Fulltime

Senior Director, Customer Success

Rapid7 is seeking a Senior Director of Customer Success to lead the care, retent...

Location

United States

Salary:

189600.00 - 256500.00 USD / Year

Rapid7

Expiration Date

Until further notice

Requirements

A minimum of 10-15 years of experience in B2B client-facing roles with at least 5+ years specifically leading and developing managers or senior-level CSMs
A proven track record of owning and driving retention, expansion, and adoption metrics within large Customer Success organizations
Strong experience handling complex commercial negotiations and high-level customer escalations
Demonstrated ability to design scalable lifecycle frameworks and leverage CRM/CSM platforms to inform strategy
Excellent cross-functional collaboration skills with the ability to influence internal partners and advocate for customer needs
Ability to travel up to 20% of the time for customer meetings or remote office visits

Job Responsibility

Drive key performance indicators including risk identification, activity management, product adoption, and gross/net revenue retention
Recruit, coach, and motivate a high-performing team, building a customer-focused culture rooted in accountability and measurable impact
Implement scalable processes, dashboards, and reporting cadences to support data-driven decision-making and sustainable growth
Partner with Sales, Product, and Support to influence process improvements and collaborate on expansion strategies based on customer insights
Provide hands-on leadership in complex account scenarios, modeling executive presence during high-level negotiations alongside direct reports
Develop repeatable, consultative methodologies that enable CSMs to deeply understand and deliver on customer objectives

Fulltime

Senior Director, Customer Marketing

As a senior leader of the marketing team, reporting to the VP of Marketing & GTM...

Location

United States

Salary:

Not provided

Skyhigh Security

Expiration Date

Until further notice

Requirements

10+ years of progressive experience in marketing with a focus on intentional customer engagement

Job Responsibility

Create and execute a customer advocacy strategy that delivers meaningful customer experiences and fosters brand loyalty, turning customers into advocates
Own the strategy for increasing customer engagement, retention, loyalty, upsell and cross-sell through targeted campaigns, advocacy programs, and cross-functional collaboration with sales, product, and customer success teams
Strategically grow the customer community to engage and nurture customers at various stages in their journey, enabling them to realize better security outcomes
Build, mentor, and manage a high-performing team, fostering a culture that leads with empathy and puts customers first
Gather and analyze customer feedback, usage data, and market trends to inform strategy and optimize performance

What we offer

Retirement Plans
Medical, Dental and Vision Coverage
Paid Time Off
Paid Parental Leave
Support for Community Involvement

Fulltime

Director, Customer Innovation Strategy, Execution & Workflow

The Director, Customer Innovation Strategy, Execution and Workflow is responsibl...

Location

United States of America , Marlborough

Salary:

165000.00 - 185000.00 USD / Year

Danaher Corporation

Expiration Date

Until further notice

Requirements

Bachelor's degree in a relevant field such as Business, Engineering, Life Sciences, Biotechnology, or a related discipline
Experience leading strategic, customer-facing innovation initiatives, with demonstrated success designing and executing complex partnerships such as joint development programs, co-creation models, and collaborative R&D with priority or strategic customers
Proven ability to lead cross-functional collaboration in highly matrixed environments, partnering effectively with Commercial, R&D, Business Units, Legal, IP, and executive stakeholders to align priorities, resolve ambiguity, and deliver results without direct line authority
Expertise in governance, operating models, and process design, including building and scaling standardized workflows, intake processes, and governance structures that enable disciplined execution, high-quality decision-making, and scalability
Strong executive-level communication, influence, and business acumen, enabling effective engagement with senior customers and leaders, facilitation of steering committees, negotiation of complex collaboration agreements, and translation of innovation opportunities into long-term strategic value

Job Responsibility

Create customer innovation strategies and execution plans for priority accounts, partnering with GSAs and BUs to shape innovation plans, maintain strategic partnerships, and align initiatives to Cytiva’s broader innovation agenda
Serve as one of the primary executive interfaces for strategic customers, co-leading joint steering committees, aligning on collaboration scope, governance, roles, and timelines, and ensuring disciplined execution and follow-through
Enable and govern strategic innovation collaborations by partnering closely with Legal and IP to structure, negotiate, and secure agreements that protect Cytiva’s interests while enabling impactful partnerships
Build and scale enterprise innovation processes and operating models, including standardized opportunity intake, evaluation, governance, and EIP team workflows to ensure predictable delivery and high-quality decision-making
Drive enterprise alignment, capability, and continuous improvement by equipping GSADs and BU partners with tools and guidance, providing oversight and direction to cross-functional teams, and championing operational excellence in customer-centric innovation

What we offer

Paid time off
Medical/dental/vision insurance
401(k)
Bonus/incentive pay

Fulltime

Associate Director Customer Experience And Order-to-Cash

The Associate Director will lead regional Customer Service and Customer Experien...

Location

Colombia , Bogota

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

Bachelor’s degree and 8+ years of experience in customer service, order-to-cash, supply chain, and/or commercial operations within a highly regulated industry (preferably pharma, biotech, medical device or healthcare) with strong customer operations and transformation experience
3+ years of people leadership experience is required, including leading regional or global teams
experience managing large and complex teams is highly desirable
Demonstrated experience driving process improvement, operational excellence, and/or digital transformation initiatives
Full professional proficiency in English and Spanish is required, along with strong communication and executive presentation skills, as this role involves daily interaction with global stakeholders at all levels

Job Responsibility

Lead customer service operations and customer experience initiatives across the LATAM region
Drive customer satisfaction, service reliability, and operational performance
Promote a customer-first, data-driven culture
Act as a role model for Amgen values and leadership behaviors
Lead Customer Service and Customer Experience teams, including leaders and individual contributors
Ensure alignment with global OTC standards, KPIs, governance, and compliance
Partner with Amgen India for analytics, automation, and digital initiatives
Collaborate with Commercial, Supply Chain, Quality, Compliance, Finance, and Technology teams
Utilize platforms such as SAP, Salesforce Service Cloud, Celonis, and UiPath to improve efficiency
Enable proactive issue resolution and process visibility

What we offer

competitive and comprehensive Total Rewards Plans that are aligned with local industry standards

Fulltime

Sustainability Enablement Director

Microsoft's Energy, Connectivity, and Sustainability (ECS) organization within C...

Location

United States , Redmond

Salary:

132200.00 - 258000.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Master's Degree AND 6+ years work experience in corporate social responsibility (CSR), philanthropies, corporate affairs, government affairs, business and international development, or related area
OR Bachelor's Degree AND 8+ years work experience in corporate social responsibility (CSR), philanthropies, corporate affairs, government affairs, business and international development, or related area
OR equivalent experience.

Job Responsibility

Support Microsoft Customer and Partner Solutions (MCAPS) account teams in preparing for sustainability-related customer engagements, including Executive Briefing Center (EBC) sessions and strategic account meetings
Participate in customer meetings as appropriate to communicate Microsoft's sustainability commitments and progress related to infrastructure growth
Assist internal stakeholders in addressing customer questions related to the environmental impacts of cloud and AI technologies, including emissions, energy use, and water consumption
Develop and tailor sustainability-focused presentation materials for use in customer engagements, industry briefings, and executive meetings
Prepare briefing documents and talking points for internal leaders participating in sustainability-focused customer discussions
Maintain customer-ready sustainability engagement assets aligned with approved corporate messaging frameworks developed by the CELA Environmental Sustainability team
Collaborate with MCAPS stakeholders to support sustainability-related seller readiness in conversations related to AI and infrastructure growth
Contribute to internal briefings and readiness materials that prepare field teams for customer conversations regarding the environmental impact of Microsoft's digital infrastructure
Support scalable approaches to sustainability engagement across regions and industries
Partner with internal stakeholders across Sustainability, Marketing, Public Affairs, and Commercial teams to align sustainability messaging with evolving customer priorities related to AI and cloud adoption

Fulltime

Senior Director, Customer Success

Rapid7 is seeking a Senior Director of Customer Success to lead the care, retent...

Location

United States

Salary:

189600.00 - 256500.00 USD / Year

Rapid7

Expiration Date

Until further notice

Requirements

A minimum of 10-15 years of experience in B2B client-facing roles with at least 5+ years specifically leading and developing managers or senior-level CSMs
A proven track record of owning and driving retention, expansion, and adoption metrics within large Customer Success organizations
Strong experience handling complex commercial negotiations and high-level customer escalations
Demonstrated ability to design scalable lifecycle frameworks and leverage CRM/CSM platforms to inform strategy
Excellent cross-functional collaboration skills with the ability to influence internal partners and advocate for customer needs
Ability to travel up to 20% of the time for customer meetings or remote office visits

Job Responsibility

Drive key performance indicators including risk identification, activity management, product adoption, and gross/net revenue retention
Recruit, coach, and motivate a high-performing team, building a customer-focused culture rooted in accountability and measurable impact
Implement scalable processes, dashboards, and reporting cadences to support data-driven decision-making and sustainable growth
Partner with Sales, Product, and Support to influence process improvements and collaborate on expansion strategies based on customer insights
Provide hands-on leadership in complex account scenarios, modeling executive presence during high-level negotiations alongside direct reports
Develop repeatable, consultative methodologies that enable CSMs to deeply understand and deliver on customer objectives

Fulltime

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Director Customer Enablement

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Job Responsibility

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