Director, Customer Care Product Operations Job at EarnIn (Mountain View)

Director, Global Customer Care

Circle K seeks an experienced and visionary Director of Global Customer Care to ...

Location

United States of America , Tempe

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Bachelor’s degree required
MBA or relevant advanced degree preferred
10+ years of progressive leadership experience preferred, in global customer experience, service operations, product management
transformation, digital strategy, or related fields—ideally in high-growth, customer-centric organizations, including a minimum of seven years of management responsibility
Proven ability to design and lead enterprise-scale transformation agendas, integrating automation, AI, and advanced technologies (e.g., Salesforce, Genesys) to modernize the customer journey and elevate service delivery
Proven success leading large-scale, global customer care operations, including management of BPOs, contact center teams, and multi-channel service delivery models
Demonstrated success in growing, developing, and retaining high-performing teams while fostering a culture of trust, inclusion, and engagement
Exceptional storyteller with strong executive presence and communication skills
Track record of delivering measurable improvements in NPS, CSAT, FCR, AHT, and cost-to-serve while simultaneously elevating customer satisfaction and agent performance
Deep curiosity and understanding of customer behavior, digital trends, and service design principles

Job Responsibility

Architect and execute a bold, multi-year roadmap that redefines customer service as a strategic asset
Integrate Customer Care into the enterprise value chain, supporting loyalty, retention, brand differentiation, and digital engagement
Influence and align executive stakeholders across Operations, Technology, Marketing, Digital, and Product to embed customer strategies into core business initiatives
Serve as the Voice of the Customer (VOC) at the leadership table, integrating customer insights into company-wide decisions
Drive North America operational excellence, optimizing KPIs like NPS, CSAT, AHT, SLA, and cost-to-serve across BPO and internal teams
Cultivate a winning partnership with BPO vendors, holding them accountable to commercial terms, service-level agreements, and performance commitments while driving operational efficiency, productivity gains, and continuous improvement
Lead and inspire a high-performance global team, fostering a culture of accountability, agility, and innovation across onshore and offshore teams
Lead strategic portfolio and investment planning, prioritizing initiatives and demonstrating ROI and customer value
Establish global governance and standardization, creating playbooks and frameworks to harmonize execution across markets and functions
Deploy and maximize next-gen customer care technologies, including Salesforce Service Cloud, Genesys, AI chat, and automation to boost self-service, deflection, and personalization

What we offer

Competitive Group Benefits Program: Complete benefits packages (medical, dental, vision etc)
401 K: Plan for your future and retire with peace of mind with our 401 K plan, helping you build a secure financial future
Stock Purchase Plan: Invest in your future and share in our success with our employee stock purchase plan, allowing you to become a shareholder of Circle K
Paid Time Off: Recharge and rejuvenate with paid time off
Employee Discounts: Enjoy our People Perks which allows for great discounts on food and fuel, making it even easier to fuel up and stock up on your favorite goodies
Recognition and Rewards: We celebrate our team's achievements and milestones with a range of recognition programs, rewards, and incentives to show our appreciation for your hard work and dedication
Mentorship Program: Take your career to new heights with our mentorship program, where seasoned professionals provide guidance, support, and valuable insights to help you reach your full potential
Winning Culture: Fortune 500 company and a 3-time Gallup Exceptional Workplace Award Winner

Fulltime

Director of Customer Care

The Director of Customer Care provides direct leadership to the Customer Care De...

Location

United States , North Kansas City

Salary:

Not provided

Helzberg Diamonds

Expiration Date

Until further notice

Requirements

Seven to ten years customer service or call center management
Must have a customer service orientation with strong communication skills
Strong Microsoft Office, Word, Excel, internet, and database application skills required, along with the ability to use report-writing tools
Conflict resolution, problem-solving, and decision-making skills required, along with the ability to remain calm and patient when working with customers during highly-charged interactions
Hybrid schedule with predictable onsite attendance required three or more days per week to perform essential functions involving interactive behaviors with co-workers and managers, operation or manipulation of equipment and/or materials located only on site, and direct interaction with internal and/or external customers

Job Responsibility

Provide strategic and tactical direction to Customer Care Department to ensure effective delivery of quality service to customers
Lead in the development and implementation of systems, applications and programs to maximize productivity and provide efficient resolutions to customers
Establish and implement standards, policies and procedures for the organization
Manage selected vendor partners that augment the department including contract negotiations, monthly/quarterly business reviews
Implement tools and metrics to measure effectiveness of the department and each individual
Develop and manage processes to ensure a quality and consistent customer experience across the group, including but not limited to, scripting, call listening/grading
Assume responsibility for additional projects or responsibilities as assigned to support the Customer Care Department
Accomplish department objectives by directing and monitoring work progress of direct report
Provide coaching and guidance to direct report
Set expectations, annual goals and provide required quarterly touch base meetings with all direct report

Director, Customer Care

GoFundMe is searching for our next Director, Customer Care to lead our frontline...

Location

Ireland , Dublin

Salary:

Not provided

GoFundMe

Expiration Date

Until further notice

Requirements

7-10+ years of customer care, customer experience, or customer operations leadership, ideally with global scope within a marketplace technology platform (servicing B2B & B2C customers)
Proven experience scaling a support organization across geographies and channels
3+ years experience building customer journeys between internal and vendor partners (BPOs) that optimize customer experience
Deep operational expertise (metrics, workforce planning, support technologies, automation, self-service)
Track record of driving measurable improvements in customer satisfaction, retention, first-contact resolution, cost to serve
Exceptional strategic thinking, strong business acumen, ability to influence senior leadership and cross-functional teams
Excellent communication skills, ability to simplify complex operations for senior stakeholders
Alignment with mission-driven organisations, strong empathy for users and customers

Job Responsibility

Define the global strategy for Customer Care across GoFundMe, aligning with business goals
Serve as the voice of the customer within the leadership team
embed customer insight into product, trust & safety, marketing and operations decisions
Lead our frontline care experience: front-line agents, escalation teams, international support, vendor/BPO relationships
Evolve and track key performance metrics (CSAT, NPS, First Contact Resolution, Average Handle Time, Cost to Serve, Case Deflection, Escalation Rate) and ensure continuous improvement
Introduce process optimization, automation, AI/chatbot/self-service capabilities, workforce planning and analytics to scale effectively and cost-efficiently
Manage global staffing, budgets, resource allocation, quality assurance, training programs, and vendor management
Effective, human driven service delivery during moments of crisis
Organizing special response teams to operate cross functionally ensuring Gofundme is best able to service those most in need
Ensure seamless experience for our users: individual fundraisers, donors, nonprofits and non-profits

What we offer

Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year
Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere
Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together
Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits
Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being
Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow
Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups
Community Engagement: Make a difference through our volunteering program

Executive Director

About LakeHouse Senior Living: LakeHouse Senior Living, proudly part of the Disc...

Location

United States , Three Rivers

Salary:

80000.00 - 85000.00 USD / Year

Dewolfe Place

Expiration Date

Until further notice

Requirements

Bachelor’s degree, preferably in Business Administration, Hospitality, Hospital Administration, or Health related field
Minimum of three years of managerial experience preferably in the senior living, health care or hospitality industries
Previous management experience including hiring, coaching, performance management, daily operations supervision and discipline
Previous sales experience preferred
Demonstration of success in managing operating expenses
Administrator License/certification
Provides leadership by exhibiting confidence in self and others
inspires and motivates others to perform well

Job Responsibility

Responsible for the operation and management of the community in accordance with the standards and guidelines of the Owners/Board of Directors, Discovery Management Group, and federal/state/local laws and regulations
Communicates and models a clear, customer focused vision, based upon a resident centered model of care
Demonstrates the ability to identify and build relationships within the local area that drives businesses into the community, as well as effectively price the product, thereby maximizing top-line revenue growth and achieves appropriate market position
Ensures the community has an effective external business development strategy in place, with clear accountabilities assigned, is able to articulate results and adjust plan accordingly to maximize referral leads and move-ins
Develops a thorough working knowledge of state regulations, policies and procedures dictated for residents
ensures compliance
Ensures all resident administrative files are well maintained, current and in compliance with state regulations
Meets the financial targets with the goal to maximize capital partners’ return
Functional knowledge of all operating programs including memory care, clinical, dining and social programs
Prepares, adheres to the community budget

What we offer

medical, dental, vision, life and disability insurances, paid time off, paid holidays, 401(k) plan with company match, Employee Assistance Program, accident insurance policies

Fulltime

Product Management Director

This role will have oversight of the strategy and delivery of key products and p...

Location

Canada , Mississauga

Salary:

174000.00 - 193000.00 USD / Year

PointClickCare

Expiration Date

Until further notice

Requirements

Experience managing products through the entire product lifecycle with solid product fundamentals
Demonstrated mastery of outcome-driven product practices
discovery, opportunity assessment, experimentation, agile delivery, and post-launch learnings and iteration
High degree of adaptability and experience creating clarity from ambiguity and driving execution
Healthcare technology experience
Strong listening, communication, collaboration, and presentation skills, particularly with regard to executive audiences
Bachelor's degree in Business, Engineering, Public Health, or related field

Job Responsibility

Lead the vision, strategy, and execution for core National Care Collaboration Network (NCCN) products
Lead and support product commercialization and GTM activities, building and managing strategic relationships with key stakeholders across the business
Work in lockstep with Engineering and UX management to deliver outcomes in an agile, product operating model
Partner with key stakeholders across the business, including Marketing, State Directors/Market Leaders, Sales, Customer Success, Compliance, and Finance
Develop and communicate product strategy, priorities, and roadmaps to all stakeholders
Lead and support product delivery efforts, including strong internal partnership with engineering, analytics, customer success, implementation, and other operational teams

What we offer

Benefits starting from Day 1
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition

Fulltime

Product Management Director

This role will have oversight of the strategy and delivery of key products and p...

Location

United States

Salary:

185000.00 - 205900.00 USD / Year

PointClickCare

Expiration Date

Until further notice

Requirements

Experience managing products through the entire product lifecycle with solid product fundamentals
Demonstrated mastery of outcome-driven product practices
discovery, opportunity assessment, experimentation, agile delivery, and post-launch learnings and iteration
High degree of adaptability and experience creating clarity from ambiguity and driving execution
Healthcare technology experience
Strong listening, communication, collaboration, and presentation skills, particularly with regard to executive audiences
Bachelor's degree in Business, Engineering, Public Health, or related field

Job Responsibility

Lead the vision, strategy, and execution for core National Care Collaboration Network (NCCN) products
Lead and support product commercialization and GTM activities, building and managing strategic relationships with key stakeholders across the business
Work in lockstep with Engineering and UX management to deliver outcomes in an agile, product operating model
Partner with key stakeholders across the business
Develop and communicate product strategy, priorities, and roadmaps to all stakeholders
Lead and support product delivery efforts, including strong internal partnership with engineering, analytics, customer success, implementation, and other operational teams

What we offer

Benefits starting from Day 1
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition

Fulltime

Director, Customer Service Operations

As the Director, Customer Experience for our Luxury Brands, you will manage and ...

Location

United States , Deerfield

Salary:

130000.00 - 190000.00 USD / Year

Therma-Tru

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business, Communications, Supply Chain, or related field OR High School diploma with 15+ years requisite experience
10+ years of leadership in customer service, contact centers, or luxury service environments
Experience leading remote/hybrid teams and large, high-touch operations
Knowledge of B2B customer service, order fulfillment, and supply chain workflows
Proficient with CRM, EDI, and contact center platforms
Strong analytical, communication, and cross-functional collaboration skills
Willingness to travel and work flex hours as needed

Job Responsibility

Manage and guide all aspects of customer and consumer service delivery for our luxury brand portfolio
Manage a dispersed team of 165+ associates, including 4–8 direct reports, with teams located in the U.S. and Mexico
Foster development and succession planning while promoting an inclusive and engaged service culture
Oversee consumer service (product, warranty, and technical support) and customer service (B2B order entry and fulfillment), ensuring quality and consistency across channels
Maintain strong collaboration with supply chain and distribution operations to optimize order fulfillment and reduce service friction
Monitor KPIs, SLAs, and productivity benchmarks to drive continuous improvement in a fast-paced environment
Build and maintain a luxury-first service mindset that reflects brand expectations across high-touch interactions
Implement service improvements using customer feedback, data insights, and operational trends
Leverage technology, AI, CRM, EDI, and contact center tools to transform workflows, improve efficiency, and enhance user experience
Identify and implement scalable, future-ready solutions that align with evolving customer needs and business strategies

What we offer

Annual bonus plan based on company and individual performance, or a role-based sales incentive plan
Robust health plans
Market-leading 401(k) program with a company contribution
Product discounts
Flexible time off benefits (including half-day summer Fridays per policy)
Inclusive fertility / adoption benefits
Employee Resource Groups

Fulltime

Clinic Manager

A Hey Baby 4D Clinic Manager is responsible for the daily management and operati...

Location

United Kingdom , Enfield

Salary:

29000.00 - 31000.00 GBP / Year

HB4D Limited

Expiration Date

Until further notice

Requirements

Proven experience in a management or supervisory role, ideally within a healthcare or clinical environment
Strong leadership and communication skills
Familiarity with CQC compliance and healthcare regulations (preferred)
Excellent organisational and multitasking abilities
Customer service orientation and problem-solving skills

Job Responsibility

Oversee and manage the performance of sonographers and receptionists
Conduct regular team meetings to address any operational or personnel issues
Provide ongoing support, training, and professional development opportunities for all staff, including induction training for new hires
Work alongside reception staff to ensure smooth clinic operations and provide hands-on support during busy periods or staff shortages
Ensure the clinic is fit for purpose, clean, and well-maintained
Monitor the clinic’s compliance with CQC (Care Quality Commission) regulations
Assist in the implementation of new services or systems in line with franchise standards
Develop and implement operational policies in consultation with the Director
Act as the primary point of contact for customer feedback and complaints, ensuring timely investigation and resolution
Liaise with the Director to escalate any serious concerns or issues, providing detailed reports on outcomes

Parttime

Director, Customer Care Product Operations

EarnIn

Location:
United States , Mountain View

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 08, 2025

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Location:United States , Mountain View

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Requirements:

Additional Information:

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Job Posted:
December 08, 2025