Director, CRM & Integrated Strategy

In the Director, CRM & Integrated Strategy role, you’ll serve as the strategic lead across a portfolio of clients, translating high-level business objectives into measurable, lifecycle-focused programs. What sets this role apart is the requirement to look beyond the inbox. You will guide clients on the critical role that owned channels (Email, SMS, Push) play within a full-funnel digital strategy. We are looking for a strategist who can effectively bridge the gap between paid media and CRM, moving away from siloed tactics toward a truly integrated ecosystem. You must be a 'player-coach' who possesses a deep, hands-on understanding of CRM mechanics. You aren't just high-level; you are able to architect detailed content calendars, map complex automated journeys, and write the creative briefs that empower our content teams to build high-performing campaigns.