Director, Critical Accounts Support

We are seeking a Director, Critical Accounts Support to lead a specialized high-touch engagement program for our most complex customers. This is a unique "builder" role that requires a blend of deep technical expertise and strategic leadership. Initially, you will operate as a hands-on technical expert, embedding yourself in accounts with high ticket volumes and chronic technical hurdles to resolve cases directly. Your primary goal is to stabilize these critical relationships by solving immediate technical debt and streamlining how these customers interact with Wiz. As you establish the playbook for stabilizing these accounts, you will hire and build a team to scale this function. You will provide regular program status updates to Wiz executive leadership while partnering directly with customer executives and practitioners to ensure long-term success.