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Amex Logo Amex · Finance

Director Control Management

Mexico, Mexico City · Job Posted January 10, 2026
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Job Description

ICS Control Management organization is looking for a Director of ICS Control Management Mexico Legal Entity to lead a diverse team of high-performing professionals focused on ensuring risk and control management is embedded in the day-to-day operations of our business.

Job Responsibility

  • Lead Control Management delivery of RCSA implementation across ICS market processes in partnership with local business teams and central teams (including assessment of Legal Entity expectations)
  • Partner with business process owners to support discovery of additional risks or control deficiencies across business processes and products (including off cycle RCSA program activities)
  • Serve as the in-market RCSA program framework subject matter expert
  • Support Legal Entity market VP to ensure risks and issues are effectively identified, assessed, prioritized, and managed across all control deliverables to deliver on regulatory and Legal Entity obligations
  • Execute timely and accurate reporting and governance activities in the market / Legal Entities (i.e. risk committees, issues management program and RPR ensuring the appropriate risk identification, and management of operational risks.
  • Act as the central point for the business for consultation on all operational risk programs to enable BU to strengthen and embed relevant ORM considerations into processes
  • Advise topical risk strategies and procedures to align with changes in the business environment and regulatory landscape, and frequently review
  • Be a key leader for sharing insights, better practices, themes, etc. through engagement with the central program teams and other Legal Entity governance teams to support the operational risk programs and streamline processes.
  • Lead a high performing team, driving career talent progression through ongoing leadership engagement as well as a proactive and energized colleague engagement program.

Requirements

  • 6+ Years experience in operational (non-financial) risk management (preferably in 1LOD risk management capacity)
  • Strong technical expertise implementing/managing Risk & Control Self-Assessment (RCSA) program
  • Strong risk assessment expertise with ability to write risks and controls statements and process documentation (Visio)
  • Demonstrated ability to lead and facilitate risk and control workshops, effectively collaborating across business stakeholders, and lines of defense
  • Excellent project management, communication, and interpersonal skills, with an ability to interact and obtain buy-in from senior BU/tech counterparts
  • Verbal and written fluency in English

Nice to have

  • Bachelor’s degree in finance, Business, Risk Mgmt., or related field
  • advanced degrees (e.g., MBA, MSc) or certifications are advantageous
  • Experience within financial services industry
  • Experience in at least one of the following: Serving as the go-to subject matter expert pertaining to specific operational risk types
  • Ensuring activities are aligned with standards set by specialist risk-stripe teams
  • Complying with enterprise policies and programs pertaining to specific risk types and supporting with design/enhancement of procedures/standards by providing topic-specific insight
  • Advising decentralized risk types into broader operational risk policies and programs

What we offer

  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement.
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need.
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities
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