CrawlJobs Logo

Director, Content Strategy and Operations

United States, Exton · Job Posted June 02, 2026
Apply Position
Job Link Share

Job Description

We are seeking a visionary Director of Content Strategy and Operations to architect and govern the foundational 'thinking system' behind our global narrative. This role will build and steward the thinking system that ensures everything the company publishes — across every function, channel, and stage — advances a single coherent narrative and point of view. This role will serve as the intellectual and operational engine of our marketing function—building the upstream content infrastructure that transforms complex market signals, customer conversations, and deep product capabilities into a singular, compelling point of view. You will orchestrate a unified, cross-functional ecosystem, partnering with Creative, Product Marketing, and Corporate Communications to ensure that every asset we publish advances a coherent, high-bar narrative. This role is about building scalable content engines that drive brand authority, elevate executive thought leadership, and translate complex engineering ideas into measurable market impact. This role reports to the Chief Marketing Officer.

Job Responsibility

  • Build and own the company's content system — the thinking layer that sits upstream of what any function publishes
  • Build signal-capture processes that turn customer conversations, sales objections, market shifts, and product updates into content strategy
  • Build and govern cross-functional editorial standards and governance so product, sales, marketing, and leadership all publish from the same narrative foundation. Own the extraction system that turns one deep idea into assets across multiple formats and channels
  • Partner with Creative to ensure editorial point of view and brand identity develop together and stay in sync
  • Partner with PIM to ensure product messaging is grounded in the company narrative and translates accurately across content touchpoints
  • Partner with Corporate Comms to ensure the corporate narrative and published content strategy reinforce each other consistently
  • Close the learning loop between content performance and editorial strategy — maybe or maybe not reporting metrics, but owning the drawing conclusions from them
  • Narrative coherence across all company content, regardless of which function produced it - measured by AI audits
  • Quality and editorial integrity of content that goes to market — including the judgment to stop work that doesn't meet the bar- measured by AI audits
  • Content system adoption across functions — teams should be publishing from the system, not around it
  • Demonstrable connection between content strategy and awareness metrics (social engagement, amplification and brand search volume)
  • Executive and founder voice development — leadership should sound sharper and more consistent in public because of this role
  • Requires sitting or standing at will while performing work on a computer (or any other physical requirements)

Requirements

  • 15+ years of senior-level experience in content strategy, editorial leadership, or content operations, ideally within B2B enterprise software, engineering tech, or highly complex, technical industries
  • Proven systems-thinker and builder: Demonstrated track record of designing, implementing, and scaling a global content operating model or 'content supply chain' across a matrixed, multi-functional organization
  • Technical translation at scale: Deep experience extracting insights from highly technical subject matter experts, product updates, and market signals, and translating them into a coherent, overarching narrative that resonates with both practitioners and C-level buyers
  • Cross-functional orchestration: Strong history of successfully partnering with—and influencing—Product Marketing (PMM), Corporate Communications, and Creative teams to govern brand voice, align messaging, and enforce editorial standards without stifling output
  • Executive voice development: A portfolio or proven history of crafting thought leadership platforms, ghostwriting, or strategically developing the public voices of C-level executives and technical founders
  • Data-driven editorial judgment: Experience establishing feedback loops that connect content performance data (brand search volume, social amplification, pipeline influence) back to upstream editorial strategy
  • Forward-looking governance: Familiarity with modern content governance tools and a strong willingness to leverage (or prior experience building) AI-driven auditing processes to monitor narrative coherence and quality at scale
  • 5+ years of direct people-management experience building, mentoring, and scaling a high-performing, diverse team of content strategists, editors, and operations specialists in a fast-paced environment

What we offer

  • A great Team and culture
  • An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction
  • An attractive salary and benefits package
  • A commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups
  • A company committed to making a real difference by advancing the world’s infrastructure for better quality of life, where your contributions help build a more sustainable, connected, and resilient world

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Similar Jobs for

Director, Content Strategy and Operations

8 matching positions

Director, Strategy and Quality Practices, Faith & Community Connections

The Director of Strategy and Quality Practices for Faith and Community Connectio...
Location
Location
United States , Chicago
Salary
Salary:
115000.00 - 141000.00 USD / Year
ymca.net Logo
Buckeye Valley Family YMCA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree or higher required in a relevant field such as Business, or related disciplines required
  • Advanced degree strongly preferred
  • 8-12 years of experience required
  • Expert functional skills, advanced industry knowledge and experience, advanced managerial skills
  • Manages multiple teams or functions
  • Strategic and operational decision-making authority
  • Highly complex tasks and managerial tasks
  • Minimal supervision
Job Responsibility
Job Responsibility
  • Advances organizational priorities by translating national direction into clear, actionable supports that strengthen local Y operational excellence and drive a healthier, more effective YMCA Movement
  • Accelerates Y-USA’s long-term vision of Creating Connected Communities by strengthening alignment between the Y’s Christian heritage and its response to urgent community needs, including loneliness, disconnection, and declining civic engagement
  • Leads efforts to build shared goals, strengthen alignment, and enhance the credibility of Y-USA strategies across local Ys, alliances, and service delivery partners to ensure coordinated and consistent impact
  • Oversees the Faith & Community Connections Leading Practice area within Y-USA’s Service Delivery System, designing and implementing programs, practices, and resources that are grounded in the Y’s faith heritage, aligned with our strategic vision, and welcoming to those from diverse faith traditions and those with no faith affiliation
  • Develops and manages activation approaches that advance organizational priorities ensuring Ys and partners have the resources, guidance, and capacity to engage effectively, including: Designs and develops adult leadership development learning journeys grounded in Christian principles, including modules, multimedia content, and active learning experiences
  • Leads the creation and activation of a national storytelling initiative (including training, tools, templates and media resources) that highlights the Y’s faith-based heritage and its relevance to modern community challenges
  • Engages the YMCA network to promote systemwide adoption of Y-USA tools, products, and solutions
  • identifies bright spots
  • and provides programmatic support to Network Partners
  • Collects and analyzes data, signals, and industry trends to inform continuous quality improvement strategies and identify opportunities for innovation
What we offer
What we offer
  • medical
  • dental
  • vision
  • defined benefit plan (retirement savings)
  • defined contribution plan (403(b) plan
  • life and disability insurances
  • technology stipend
  • generous paid time off
  • Fulltime
Read More
Arrow Right

Director, Advocacy Strategy and Engagement

The Director, Advocacy Strategy and Engagement will oversee the day-to-day grass...
Location
Location
United States , Chicago
Salary
Salary:
140000.00 - 185000.00 USD / Year
ymca.net Logo
Buckeye Valley Family YMCA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree or higher required in a relevant field. Advanced degree strongly preferred
  • 8-12 years of issues management experience in a political or public affairs environment, Capital Hill experience preferred
  • Expert functional skills, advanced industry knowledge and experience, advanced managerial skills
  • Manages multiple teams or functions
  • Strategic and operational decision-making authority
  • Highly complex tasks and managerial tasks
  • Minimal supervision
Job Responsibility
Job Responsibility
  • Create, implement, and evaluate an integrated strategic mobilization plan for the Department to advance the policy priorities of Y-USA and increase grassroots engagement across the network
  • Manage the development, distribution, and maintenance of all advocacy collateral including, but not limited to, talking points, videos, newsletters, and social media content, in alignment with the Y-USA Marketing and Communications (Marcom) team
  • Put communications vehicles in place to create momentum and awareness as well as to test the effectiveness of activation tools and resources
  • Track and measure audience engagement in real time to advance or adjust mobilization campaign strategy
  • Contribute heavily to the planning and execution of the organization's annual DC fly-in, including development of advocacy materials, programming, strategic targeting, and participation in meetings on Capitol Hill
  • Participate in national coalition partner meetings and contribute to collective advocacy plans that include Y-USA
  • Maintain strong working knowledge of Y-USA policy positions and track key developments
  • Serve as liaison between the Government Relations and Marcom teams, and ensure alignment with other Y-USA departments, as necessary
What we offer
What we offer
  • medical
  • dental
  • vision
  • defined benefit plan (retirement savings)
  • defined contribution plan (403(b) plan
  • life and disability insurances
  • technology stipend
  • generous paid time off
  • Fulltime
Read More
Arrow Right

Senior Director, B2B Content and Communications

Spring Health is seeking a results-driven Senior Director, B2B Content and Commu...
Location
Location
United States , New York
Salary
Salary:
199090.00 - 248860.00 USD / Year
springhealth.com Logo
Spring Health
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 12+ years in B2B marketing with deep experience in content and/or communications
  • Leadership roles in enterprise SaaS or tech enabled service environments
  • Proven success driving commercial outcomes, not just awareness
  • Executive communications experience with C-level partners
  • Strong familiarity with demand programs, digital channels, and sales motions
  • Exceptional writing and editorial judgment for technical and business audiences
  • Ability to influence senior leaders and balance competing priorities
  • Skilled in SEO strategy, analytics, and digital content performance
  • Strong program management and operational discipline
  • Experience implementing modern content operations and/or AI content tooling
Job Responsibility
Job Responsibility
  • Own the content strategy that supports GTM priorities and pipeline creation
  • Set and guard the tone and voice for all B2B external content, ensuring clarity, credibility, and consistency
  • Translate positioning and segment messaging into campaigns, narratives, and assets that fuel demand and conversion
  • Manage editorial operations including prioritization, intake, resourcing, and content calendar
  • Partner with Digital and Marketing Programs to drive SEO-led content performance, rankings, and conversion paths
  • Lead multi-format content creation tailored to buyer personas and optimized for digital performance across paid, organic, and ABM channels
  • Build systems to continuously source story ideas and data from product, execs, customers, and the field
  • Apply modern content ops and AI workflows to scale production while improving quality
  • Define corporate comms priorities with the CXO to reinforce our leadership narrative
  • Direct PR agency execution to improve share of voice and media relevance in target outlets
What we offer
What we offer
  • Health, Dental, Vision benefits start on your first day
  • Access to One Medical accounts
  • HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs
  • Employer sponsored 401(k) match of up to 2%
  • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
  • Competitive paid time off policies including vacation, sick leave and company holidays
  • At 6 months tenure, parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents
  • Access to Noom, a weight management program
  • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses
  • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
  • Fulltime
Read More
Arrow Right

Director, Clinical Performance and Operations

Location
Location
United States , Bloomfield
Salary
Salary:
Not provided
thecignagroup.com Logo
The Cigna Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree required (Business, Project Management, Communications, Healthcare, or related field) or equivalent experience
  • 7+ years of program/project management experience delivering complex, cross-functional initiatives in a matrixed environment
  • Demonstrated proficiency in core program management disciplines: planning, scheduling, risk/issue management, dependency tracking, governance, and change control
  • Demonstrated experience leading and managing teams, with accountability for setting direction, driving results, and building a high-performing, engaged organization
  • Exceptional written and verbal communication skills, including preparation of executive-ready materials and presenting to senior leaders
  • Strong stakeholder management and influence skills
  • ability to move diverse teams toward a common outcome
  • Comfort with ambiguity, organizational agility, and a strong drive for results
  • disciplined follow-through and accountability orientation
  • Proficiency with project and collaboration tools (e.g., Microsoft Office/Teams, SharePoint
Job Responsibility
Job Responsibility
  • Drive high-priority, cross-functional initiatives across the Office of the Chief Medical Officer
  • ensure execution, accountability, and communication across teams
  • Own end-to-end process for initiatives from intake through closeout: scope, schedule, dependencies, risks, decisions, outcomes, and value realization
  • Oversee the development and use integrated project plans, roadmaps, and delivery artifacts (e.g., charters, RACIs, milestones, dashboards) to ensure clear accountability and on-time execution
  • Proactively manage risks, issues, and dependencies
  • drive mitigation strategies and timely resolution across stakeholders
  • Partner with stakeholders to manage scope changes and assess impacts to timelines, resources, and outcomes
  • Prioritize needs across multiple initiatives simultaneously in a fast-paced, evolving environment
  • operate effectively with ambiguity and minimal direction
  • Prepare comprehensive briefing materials for CEO and team meetings—partnering with cross-functional stakeholders to synthesize key insights, risks, trade-offs, and recommendations
  • Fulltime
Read More
Arrow Right
New

Director of Communications, Global Strategy & Operations

We are at a defining moment for Microsoft to lead the market in helping small an...
Location
Location
United States , Redmond
Salary
Salary:
130900.00 - 251900.00 USD / Year
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree in Business, Business Administration, Marketing, Communications, Finance, or related field AND 6+ years communications, marketing operations, field operations, program management, project management, or related experience OR equivalent experience
  • 6+ years experience supporting senior executives in an executive communications role
  • 4+ years experience in technology, AI, cloud, or partner ecosystems
  • Knowledge of small medium business market dynamics
  • Effective storytelling and narrative-building capabilities with the ability to influence across complex, matrixed organizations
  • Experience working with or advising senior executives
Job Responsibility
Job Responsibility
  • Strategic Narrative Leadership
  • Translate complex business strategy into clear, compelling, and differentiated storytelling for internal and external audiences
  • Understands, segments, and targets audience needs and adapts communications strategies accordingly
  • Develop and drive a comprehensive SME&C GS&O communication strategy that connects executive messaging, field communications, partner engagement, and external storytelling
  • Ensure consistency of voice, message hierarchy, and narrative across all channels and touchpoints
  • Recommend and operationalize the most effective channels and formats for different audiences and priorities
  • Partner closely with senior leadership to shape key messages, presentations, and communication moments
  • Translate business priorities into clear executive-level messaging that drives alignment and action across the organization
  • Support key forums with strong narrative coherence
  • Drive alignment across marketing, sales, partner, and field teams to ensure a unified story
  • Fulltime
Read More
Arrow Right

Senior Director of UX Design, Research & Content Strategy

We are seeking a Senior Director of UX Design, Research & Content Strategy to ow...
Location
Location
United States , Boston
Salary
Salary:
244000.00 - 357000.00 USD / Year
simplisafe.com Logo
SimpliSafe
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 15+ years in UX Design, UX Research, Content Strategy, or a combination
  • at least 6 years leading multi-disciplinary experience organizations (design + research + content), including org design, hiring, and operating model ownership
  • Demonstrated track record of UX and content strategy at the executive level in a consumer-facing DTC company, with measurable contribution to business outcomes (conversion, activation, retention, revenue)
  • Proven working depth across design, research, and content strategy disciplines
  • you must have sufficient depth to raise the quality bar, accelerate the team’s growth, and produce directly on the highest-stakes work
  • Demonstrated research discipline: experience building or running a research function where studies are scoped around open business questions. Able to say no to research that lacks decision context
  • C-suite-level influence through business fluency and clear thinking
  • Hands-on fluency with AI design and research tools: personal usage, a formed point of view on where they add value, and demonstrated experience driving team adoption
Job Responsibility
Job Responsibility
  • Own the multi-year UX vision across SimpliSafe's digital and physical products
  • define how design, research, and content strategy are structured, staffed, and measured as business outcomes (activation, retention, plan upgrade conversion), driving Customer Lifetime Value (CLV)
  • Establish a scalable design system and experience language across App (iOS/Android), web, and hardware interfaces
  • Own content strategy as a first-class discipline: ensure that the words, labels, flows, and in-product messaging across the SimpliSafe experience are purposeful and consistent
  • Set and enforce how UX integrates into the product development process from discovery through post-launch
  • ensure design and content intent survive the handoff to Engineering
  • Recruit, develop, and retain high-caliber designers, researchers, and content strategists
  • build managers who operate with autonomy, freeing you to lead at the organizational and strategic level. Continuously raise the bar: elevate the team’s output, hold individuals to business outcomes, and build a culture where good work is distinguished from great work
  • You will need to personally produce work on the highest-stakes problems where the team needs a standard set by example
  • Mature the research function from execution-focused to decision-driving: establish the standard that every study is scoped around an open business question, and build the team’s capability to hold that bar. Build a culture that treats research as a tool for answering open questions, not for validating assumptions or generating stakeholder comfort
What we offer
What we offer
  • A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive
  • A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families
  • Free SimpliSafe system and professional monitoring for your home
  • Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change
  • participation in our annual bonus program, equity, and other forms of compensation, in addition to a full range of medical, retirement, and lifestyle benefits
  • Fulltime
Read More
Arrow Right

Strategy Director (Experience Strategy) Healthcare

As a Strategy Director (Experience Strategy), you are passionate about experienc...
Location
Location
Canada , Montreal; Toronto
Salary
Salary:
110000.00 - 160000.00 USD / Year
valtech.com Logo
Valtech
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years of experience working with in healthcare and authorized to work in the U.S.
  • Highly strategic thinker
  • Experience designing and developing experience workshops for senior level clients
  • Experience leading stakeholder interviews with senior level clients
  • Experience with US Healthcare
  • Instinct to lead with vision and inspiration, and a core of deep knowledge about the healthcare space
  • Experience managing and mentoring junior strategists and sometimes, UX designers
  • Comfortable estimating and scoping client projects
  • Strong core domain knowledge in all aspects of the healthcare industry
  • Experience working on digital transformation projects for complex hospital systems
Job Responsibility
Job Responsibility
  • Identify and lead project discovery activities such as auditing and benchmarking, senior stakeholder interviews
  • Conduct user interviews alongside our user research team
  • Synthesize discovery findings into actionable insights and strategy direction for our UX, Design and Content strategy solutions
  • Develop KPI Frameworks, measurement and optimization plans
  • Develop healthcare and hospital centric (patient, family, physician) personas, identifying pain points, mapping customer journeys and making UX recommendations to our clients and experience design team
  • Partner with Healthcare executive leaders and new business teams to develop world class responses for new business pursuits
  • Play a key support role in end-to-end solutions from strategy through, information architecture and design and content strategy
  • Be a Healthcare focused strategy partner with a proven ability to navigate the complex dynamics of hospital systems and the ways that patients, caregivers, and clinicians engage with healthcare brands and services
  • Lead experience strategy for end-to-end hospital and healthcare system digital transformation efforts
  • Work at the intersection of experience design and technology solution, working with others on high-level requirements definition and the alignment of experiences and programs to the capabilities of technology platforms
What we offer
What we offer
  • A comprehensive insurance plan, where you can choose the module that best suits your needs—Gold, Silver, or Bronze. The employer may contribute up to 80% of your coverage depending on the selected module. This plan includes short- and long-term disability coverage
  • Dialogue via Sun Life provides virtual healthcare services, allowing you to consult with a healthcare professional for emergencies, prescription renewals, and more. You also have access to the Employee and Family Assistance Program, as well as a complete mental health support program
  • A $500 Personal Spending Account, which can be used for healthcare reimbursements, gym memberships, public transit passes, office supplies, or contributions to your RRSP through Valtech
  • A retirement plan where Valtech will match 100% of your RRSP contributions through a Deferred Profit Sharing Plan (DPSP), up to a maximum of 4%
  • Access to a flexible vacation under Valtech's policy to support your work-life balance, with 5 days available during your probation period and a prorated amount calculated for the remainder of the year
  • Personal Technology Reimbursement – $30/month for every employee-offered on day 1
  • We close during the winter holidays and offer flexible scheduling throughout the year
  • Fulltime
Read More
Arrow Right

Manager Of Content And Coverage

KSAT 12 has an opening for a Manager of Content and Coverage who will manage the...
Location
Location
United States , San Antonio
Salary
Salary:
Not provided
ksat.com Logo
KSAT 12
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proficiency across linear, digital, streaming, and social platforms
  • Exceptional news judgment and the capacity to think strategically on a large scale
  • A proven track record of 3 years of journalism leadership
  • Demonstrated ability to stay composed under pressure and make decisive judgments
  • An effective listener who pays attention to team input and industry trends
Job Responsibility
Job Responsibility
  • Supervises executive producer, executive reporter, planning editor and levels under those positions which include producers, reporters, content center/assignment desk, digital team members
  • Ensure newsroom strategic plan is carried out daily and is visible to our viewers and readers
  • Ensure the seamless flow of content across linear and digital platforms, with a high emphasis on creativity
  • Spearhead breaking news, pre-planned stories, and in-depth enterprise reporting
  • Works in conjunction with two other Managers of Content and Coverage, who oversee different departments or dayparts
  • Maintain constant communication with news and creative services on content updates
  • Lead hiring processes and training initiatives for staff
  • Provide coaching, mentorship and development opportunities for team members
  • Ensure newsroom policies and guidelines are followed so the operation presents the strongest content possible on a faulty basis
  • Monitor and analyze KPIs to guide content and coverage strategies
  • Fulltime
Read More
Arrow Right