Director, Contact Center Job at Wyndham Destinations (Clark Freeport Zone, Pampanga)

Director, Contact Center Training and Quality Operations

Step into a role as a Director, Contact Center Training and Quality Operations w...

Location

United States of America , Westminster

Salary:

111000.00 - 125000.00 USD / Year

Bright Horizons

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Human Resources, Organizational Development, Industrial / Organizational Psychology, Instructional Design, Technology, Business Administration or related field - Required
Master's Degree, MBA, MS in Industrial / Organizational Psychology, Instructional Design, Technology, Business Administration - Preferred
Certification in AI Automation Tools Training, Certified Quality Auditor (CQA), or Six Sigma / Lean - Preferred
10 years Experience in employee engagement and learning and development. Proven operational experience in a leadership role within a contact center or customer experience environment - Required
10 years Leadership experience in talent development and organizational development. Overseeing teams of people and strategic initiatives related to change management - Preferred
Minimum 5 additional years of experience that would be considered in lieu of the applicable degree
Certifications in Change Management methodologies (e.g., Prosci), Talent Development (e.g., ATD) and/or Coaching (e.g., ICF) are desired but not required.
Expertise in learning management systems (e.g., Docebo, Canvas, Cornerstone) and instructional design methodologies (e.g., ADDIE model, SAM, Bloom’s Taxonomy).
Familiarity with performance management, succession planning, and employee engagement tools.
Ability to create a clear and compelling vision and gain buy-in.

Job Responsibility

Lead and develop the Contact Center Hiring, Training, and Quality Monitoring teams to ensure high standards and continuous improvement.
Conduct Contact Center/Line of Business needs analyses and design data-driven solutions to address issues impacting Contact Center/Line of Business performance and effectiveness.
Recommend and lead updates to Contact Center training programs based on business needs and employee feedback.
Evaluate and recommend technology solutions that enhance the employee experience, and participate in implementation.
Drive cross-functional collaboration to align priorities on organizational design and development opportunities, including organizational redesign efforts, fostering high performing teams, and managing change.
Support the implementation and evaluation of programs and frameworks that improve employee experience and engagement and identify solutions to address Contact Center/Line of Business capability gaps.
Leverage existing change management strategies and frameworks to ensure successful implementation of large-scale change impacting employees.
Analyze business trends, metrics, and employee experience survey results across the Contact Center/Line of Business to identify trends, gaps, and opportunities.
Implement programs and deliver tools to promote employee success and internal mobility.
Implement coaching and leadership development practices to drive performance and engagement across all lines of business.

What we offer

Medical, dental, and vision insurance
401(k) retirement plan
Life insurance
Long-term and short-term disability insurance

Fulltime

Director Contact Center and Telephony Technologies

McKesson is seeking a seasoned, highly motivated professional to provide technic...

Location

United States , Richmond

Salary:

152300.00 - 253900.00 USD / Year

The Muse

Expiration Date

Until further notice

Requirements

Degree or equivalent experience
Typically requires 12+ years of professional experience and 4+ years of management experience
6+ years of progressive IT experience
3+ years in leadership roles managing telephony/contact center technologies
Strong knowledge of VoIP, SIP, SBCs, PBX systems, and cloud telephony
Hands-on experience with CCaaS/UCaaS migrations and integrations
Familiarity with CRM (Salesforce), WFM tools, and API/middleware integrations
Understanding of networking fundamentals (QoS, MPLS, SD-WAN)
Candidate must be authorized to work in the U.S, now or in the future, without the support from McKesson

Job Responsibility

Own the architecture and roadmap for enterprise telephony, VoIP, SIP trunking, SBCs, IVR, and contact center platforms
Lead design and deployment of CCaaS and UCaaS platforms
Ensure seamless integration of contact center platforms with CRM (Salesforce), workforce management (WFM), quality management, and analytics tools
Drive AI/automation capabilities (IVR, chatbots, speech analytics, natural language routing)
Define technical standards, security guidelines, and best practices for voice and contact center systems
Oversee day-to-day operation of global telephony and contact center platforms, ensuring high availability
Manage incident response and root cause analysis for critical outages
Ensure disaster recovery and business continuity plans are designed and tested
Optimize QoS, bandwidth, and call routing strategies across global networks
Ensure compliance with PCI, HIPAA, FCC, and other regional telephony regulations

What we offer

HEALTH AND WELLNESS
PARENTAL BENEFITS
WORK FLEXIBILITY
OFFICE LIFE AND PERKS
VACATION AND TIME OFF
FINANCIAL AND RETIREMENT
PROFESSIONAL DEVELOPMENT
DIVERSITY AND INCLUSION

Childcare Center Director

The Childcare Center Director provides strategic leadership and daily operationa...

Location

United States , Lincoln

Salary:

Not provided

Sandhills Global

Expiration Date

Until further notice

Requirements

Education – one option must be met as per the DHHS qualifications (Title 391, Section 3-006.04): Bachelor’s degree with major in Early Childhood Education, Education or Child/Youth Development
Bachelor’s Degree in any field AND 6 credit hours in ECE or Child Development
Associate degree in ECE or a related field
Child Development Associate (CDA) Credential
High School Diploma/GED with 3,000 hours of verifiable experience in organized group activities for children and a positive reference
Must be at least 19 years of age
Current Pediatric CPR and First Aid certification
Completion of Nebraska DHHS Director Orientation within the first 3 months of hire (if not already completed)
Pass a comprehensive Nebraska and FBI Fingerprint Background Check
Prior Childcare Center Director experience preferred

Job Responsibility

Assist with design and setting up of the Child Care Center while maintaining full compliance with Nebraska Department of Health and Human Services (DHHS) licensing standards prior to and post opening
Serve as the primary point of contact for DHHS licensing inspections and fire/health department visits
Ensure all staff meet Nebraska’s "Safe with You" and background check requirements before working with children
Always uphold mandated staff-to-child ratios (1:4 for infants for example)
Recruit, hire, train, and mentor a team of dedicated early childhood educators
Conduct and facilitate professional development
Foster a collaborative culture that aligns with the Nebraska Early Learning Guidelines and Sandhills Global
Oversee the implementation of age-appropriate curricula that promote social, emotional, and cognitive development
Ensure the facility is well-equipped with educational materials that meet state physical standards
Maintain accurate records for children and staff

Fulltime

Summer Center Director

We are seeking Center Directors to ensure the delivery of our exciting internati...

Location

Canada , Toronto

Salary:

Not provided

Move Language Ahead

Expiration Date

Until further notice

Requirements

Bachelor’s Degree or equivalent
Positive outlook
Enthusiasm
Dedicated leader
Excellent organization skills
Ability to work long hours in a high-pressure environment
Capacity to motivate a team and lead by example
Ability to multi-task
Excellent communication (verbal and written)
Attention to detail

Job Responsibility

Responsible for the overall Management of the Summer School
Reports to Operations Manager
6 working days per week
1 Day off per week
Reside on campus for the duration of the program
Oversee nightly on-call responsibilities
Main point of contact at an MLA Summer School
Monitor the safety and well-being of international high school students
Oversee the efficient completion of all duties of all staff
Ensure all program components are properly planned and delivered

What we offer

Paid formal training
Accommodation in single ensuite room
All meals provided
Free First Aid and CPR Certifications if required

Fulltime

Data Center Site Director

The role of the Data Center - Site Director requires strong interpersonal, commu...

Location

Finland , Helsinki

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Progressive responsibility in leading Data Center, semiconductor, Oil-gas, Bio-Pharmaceutical or other large scale construction projects
Degrees and/or professional licenses in Engineering, Construction Management, Contract Management, Project Management and Leadership
Strong Verbal and Written Communication Skills, ability to provide clear direction to a diverse team and quickly resolve issues gating project progression
Experience leading and driving multiple, large multi-faceted projects, including Safety Management, Quality Management, Risk Management, Contract Management, Project Controls and experience in Fabrication facilities
Strong ability to lead a large team independently in order to manage projects predictably in Safety, Quality, Cost, Schedule and Risk Management, and positively influence cross-discipline teams
Bachelor’s degree in Engineering, Construction Project Management, Contract Management or Construction Management
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Job Responsibility

Responsible for Leadership of Safety, Quality and predictable delivery to meet the business need date and cost expectations
Responsible for leading project delivery across multiple campuses and oversight of project teams on those projects
Direct fiscal responsibility for the approved project budget
Promote collaboration with all partners and stakeholders in support of the project delivery
Provide direct oversight of the Construction Managers within the Metro and overall team to ensure that the projects are delivered to expectations
Create and maintain best practices to identify and incorporate cost-effective solutions
Manage GC(s) and vendor performance along with their integration with internal partners to ensure on time and on budget project delivery
Drive deployment of solutions that can be socialized globally across EPC projects
Facilitate decision-making to drive timely solutions, schedules, and manage change as required
Apply influence, strategies, and negotiation skills to identify options and recommend solutions to meet project delivery expectations

Fulltime

Language Center Assistant Program Director

This Language Center Assistant Program Director plays a vital role in the overal...

Location

United States of America , Rochester

Salary:

70197.00 - 105295.00 USD / Year

University of Rochester

Expiration Date

Until further notice

Requirements

Master's degree or equivalent combination of education and experience required
3 years of related experience working with Second Language Acquisition (SLA)/Foreign Language (FL) and/or with language center and partnerships required
Demonstrated expertise in SLA/FL/language teaching pedagogy required
Familiarity with foreign language teaching and learning technology required
Interest and expertise in Generative AI in language education required
Excellent organizational, planning, written and verbal communication, with attention to detail and problem-solving skills required
Ability to work autonomously within a team of skilled professionals required
Ability to work effectively in a multilingual and multicultural environment required
Commitment to promoting diversity, equity, and inclusion in language learning settings required

Job Responsibility

Administration and coordination of one or more subject matter programs within a department
Leads the design, implementation, and evaluation a program(s)
Maintains and implements policies of the program and communicate outcomes to stakeholders
Creates and support goals of the program including discussion, gap analysis, and planning/executing
Creates and communicate reports on feedback on the success and/or failure of certain projects and activities
Provides consultative services including training and education as needed
Responsible for the creation and communication of marketing and communication materials
May be responsible for program budgeting
Determines the breakdown and initiation of projects to accomplish the overall program objectives
May be responsible for training, onboarding, or supervising a small staff

Fulltime

Director, Equipment Reliability Center of Excellence

The Reliability Manager is responsible for developing and implementing reliabili...

Location

United States , Mapleton

Salary:

119900.00 - 199800.00 USD / Year

Evonik Industries

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Mechanical/Electrical or Chemical Engineering with strong maintenance reliability experience
5-10 years in manufacturing with leadership and general industrial management experience
Strong background and broad-based experience in the complex field of maintenance or reliability engineering
A thorough knowledge of technical codes, standards and regulations is required
This is a self-motivated position that requires excellent leadership, analytical, written and verbal communication skills
Responsiveness and professionalism are critical as this position communicates with Site Manager and Engineering and Maintenance Manager frequently
Must have the ability to effectively collaborate with senior management, both locally and globally, and positively add value to short term and long-term strategic planning
Must be analytical and have the ability to problem solve in a concise and logical manner
Ability to communicate effectively, both verbally and in writing, and manage expectations to create trust and credibility across a broad spectrum of the company
Ability to effectively articulate and explain market trends internally and externally

Job Responsibility

Develop and implement reliability strategies and asset management strategies to improve equipment performance, optimize asset lifecycle and reduce failure rates for Mapleton Site
Lead and mentor plant engineers and reliability engineers, providing guidance on best practices and methodologies
Drive continuous improvement initiatives using reliability-centered maintenance and other methodologies
Collaborate with cross functional team (maintenance, operations, engineering, safety, etc.) to ensure alignment on reliability goals and improve asset utilization and performance
Evaluate and prioritize asset investments based on risk, performance, business impact, ensuring alignment with organizational objectives
Monitor important reliability trends and technical developments for development of new applications
Communicate and liaison with key Evonik contact personnel in Care Solutions Business line , as well as Technical Services and Technology and Engineering Americas to solve reliability issues at Mapleton

What we offer

Medical, dental, and vision benefits
Paid time off plan
401(k) savings plans
Health Savings Account (HSA)
Flexible Spending Accounts (FSAs)
Employee Assistance Program
Voluntary Benefits and Employee Discounts
Disability benefits
Life Insurance
Parental leave

Fulltime

Associate Director of Acorn Center for Early Education and Care

The Associate Director of Acorn Center for Early Education and Care is a member ...

Location

United States , Boston

Salary:

60000.00 - 73000.00 USD / Year

Boston Chinatown Neighborhood Center

Expiration Date

Until further notice

Requirements

A bachelor’s degree is required in Early Child Care or the Child Development field with a minimum of 3 years of supervisory experience
Department of Early Education and Care (EEC) Certifications of Lead Teacher Preschool, Infant-Toddler Teacher, Director I, and Director II are required
Must meet Department of Early Education and Care (EEC) health and background check requirements
Must be certified in First Aid and CPR within 6 months of employment
Proficiency in Microsoft Office and other related applications
Excellent organizational skills and ability to manage multiple tasks in a fast-paced environment
Strong interpersonal, relationship-building, communication, and collaboration skills
Experience with mentoring and coaching
Respect for differences and the ability to work well in a multicultural environment

Job Responsibility

Partner with the Director of Acorn Center in running the daily operation of the center
Serve as the primary on-site contact for the center administration, teachers, children, and families during the Director of Acorn Center’s absences
Provide support and assist the Director of Acorn Center in the center’s regulatory visits preparation (Department of Early Education and Care (EEC), National Association for the Education of Young Children (NAEYC))
Manage and work with the Director of Acorn Center on interviewing, hiring, and training new staff, and supervising and conducting the evaluations of all staff
Collaborate with and support the Assistant Director in maintaining daily staffing coverage and developing staff schedules to meet Department of Early Education and Care (EEC) teacher and staff ratio guidelines
Partner with the Family Engagement Coordinator in the recordkeeping of children and families following agency and contract regulations
provide center tours and orient new families to the program
advocate for families and children with special needs
and carry out all Boston Pre-K responsibilities
Partner with the Education Coordinator in observing teachers, assistant teachers, volunteers, and interns in the classrooms, and provide them with feedback

What we offer

Hiring bonus of $6000 available
Competitive compensation package
Comprehensive health, life, and disability coverage
Retirement plan with employer matching
Supportive time-off policy
Professional development

Fulltime

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Director, Contact Center

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