Director, Configuration Management

Director, Configuration Management is a Global technology leader responsible for defining, governing and operationalizing Marriott International’s IT Configuration Management, Service Mapping and ITOM Discovery Capabilities. This role serves as the product owner of the ServiceNow CMDB and ITOM capabilities, providing governance over Marriott Configuration Management processes and configuration data. The Director of Configuration Management partners closely with IT Service Management (ITSM), IT Asset Management (ITAM), and Global Information Security (GIS) capability and process owners to ensure configuration data is consistently aligned across Marriott IT processes, enabling accurate, trusted, and scalable data. This leader establishes and maintains governance over Marriott’s configuration data, driving accountability across product and service owners. The role leads a high performing team of senior technical and systems analysts as well as manages strategic partners, while owning the multiyear roadmap for CMDB, Discovery, and Service Mapping capabilities as part of the ServiceNow Platform.