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Director, Compliance & Payments

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Qualia

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Location:
United States , San Francisco

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Contract Type:
Not provided

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Salary:

180000.00 - 210000.00 USD / Year

Job Description:

At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year. WHAT YOU'LL WORK ON: Qualia is building payment solutions to simplify how money moves in real estate closings. You'll own Compliance and Payment Operations for this program---building the infrastructure, managing vendor & partner relationships, and running a tight operation that minimizes risk while enabling product growth.

Job Responsibility:

  • Own Banking & Payments Compliance
  • Build and maintain Qualia's banking & payments compliance management infrastructure
  • Own partner and vendor relationships
  • Ensure ongoing compliance with applicable payment regulations
  • Oversee the risk framework for ACH returns, fraud prevention, transaction monitoring, and third-party risk management
  • Run Excellent Operations & Manage Risk
  • Build and lead a payment operations function
  • Establish clear escalation paths and SLAs for payment issues
  • Monitor transaction quality and fraud signals
  • Drive continuous improvement in operational metrics
  • Enable Growth
  • Hire, coach, and lead a lean compliance and payments operations team
  • Partner with Product and Engineering to embed compliance into new features
  • Guide business teams on launching payment solutions with clear guardrails

Requirements:

  • 10+ years in fintech or payments, with 5+ years in compliance or operations leadership
  • Experience managing banking partner relationships and regulatory oversight
  • Deep knowledge of ACH and wire payment rails, including NACHA Operating Rules and return risk management
  • Track record building compliance programs and payment operations in high-growth environments
  • Operational excellence
  • Sound judgment in escalation and risk acceptance
  • Translate complex regulations into actionable business strategies without slowing product velocity
  • Clear communicator across audiences

Nice to have:

  • Vertical SaaS payments, real estate, or proptech experience
  • CAMS, CRCM, or similar certifications
  • JD nice to have
What we offer:
  • competitive equity and benefits package
  • comprehensive health plans
  • a 401k program
  • commuter benefits
  • professional development
  • parental leave
  • flexible time off policy
  • robust online onboarding program
  • biweekly all hands meetings
  • internal virtual events

Additional Information:

Job Posted:
February 14, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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