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At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year. WHAT YOU'LL WORK ON: Qualia is building payment solutions to simplify how money moves in real estate closings. You'll own Compliance and Payment Operations for this program---building the infrastructure, managing vendor & partner relationships, and running a tight operation that minimizes risk while enabling product growth.
Job Responsibility:
Own Banking & Payments Compliance
Build and maintain Qualia's banking & payments compliance management infrastructure
Own partner and vendor relationships
Ensure ongoing compliance with applicable payment regulations
Oversee the risk framework for ACH returns, fraud prevention, transaction monitoring, and third-party risk management
Run Excellent Operations & Manage Risk
Build and lead a payment operations function
Establish clear escalation paths and SLAs for payment issues
Monitor transaction quality and fraud signals
Drive continuous improvement in operational metrics
Enable Growth
Hire, coach, and lead a lean compliance and payments operations team
Partner with Product and Engineering to embed compliance into new features
Guide business teams on launching payment solutions with clear guardrails
Requirements:
10+ years in fintech or payments, with 5+ years in compliance or operations leadership
Experience managing banking partner relationships and regulatory oversight
Deep knowledge of ACH and wire payment rails, including NACHA Operating Rules and return risk management
Track record building compliance programs and payment operations in high-growth environments
Operational excellence
Sound judgment in escalation and risk acceptance
Translate complex regulations into actionable business strategies without slowing product velocity
Clear communicator across audiences
Nice to have:
Vertical SaaS payments, real estate, or proptech experience