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As a Process Management Director on the Governance, Risk, & Process Optimization team, you will be the architect of our "Business Operating System," using advanced analytics to identify inefficiencies, mitigate risks, and design the future-state processes that will scale our organization. Reimagining end to end deal flow and business processes will be a top priority to support growth. You will educate and gain buy-in from key stakeholders to ensure the technology and processes deliver breakthrough business results and transform the way we meet our clients’ and communities’ needs.
Job Responsibility:
Lead across the organization to effectively manage risk, support new business initiatives and continuously well-managed processes
Oversee the end-to-end redesign of core business processes, moving the organization from manual, legacy workflows to automated, data-informed systems.
Evolve to meet new and emerging opportunities and challenges, including enabling a try/test/learn team culture
Create, establish, and manage communications across teams to ensure optimal engagement of associates and leaders
Establish a robust governance framework that integrates risk management into daily operations.
Drive process improvements to influence, challenge, and enable all CF associates and engaged stakeholders to evolve and lead through change
Consult with business partners to understand complex problems and resolve issues in a matrixed environment
removing road-blocks as necessary to meet timelines
Partner with risk management to foster an environment of open dialogue around risk tolerance and process
Promote appropriate application of all bank and line of business policies and procedures
support and drive adherence to regulatory compliance requirements
Enable and maintain a well-managed environment while always looking to drive simple, scalable impact and durable results
Lead a smart, talented team responsible for ensuring a well-managed environment for all CF processes. Hold a high bar for talent and performance.
Foster an inclusive positive team environment of trust, collaboration, and effective challenge
Develop, coach, and inspire associates to reach their goals, including providing timely, specific, actionable feedback, and facilitating relevant growth opportunities
Appreciate, reward, and elevate great performance, in accordance with Capital One’s values or Excellence and Do The Right Thing
Requirements:
Bachelor's Degree or Military Experience
At least 4 years of People Management experience
At least 5 years of Process Management experience
Nice to have:
Masters Degree in Engineering, Process Management, Management, Finance, Data Science, Business or Business Administration (MBA)
5+ years of People Management experience
Lean Process Management, Six Sigma, or Project Management Professional (PMP) Certification
4+ years of experience leveraging data to drive business recommendations
6+ years of experience in Business Operations, Risk Management, Management Consulting, or Operational Analytics
Experience with process mapping software (ex: Visio, Lucidchart, BPMN tools, etc.)
What we offer:
comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)