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Director, Community Finance - Governance, Risk, & Process Optimization

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Capital One

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Location:
United States , McLean

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Category:

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Contract Type:
Not provided

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Salary:

209500.00 - 286900.00 USD / Year

Job Description:

As a Process Management Director on the Governance, Risk, & Process Optimization team, you will be the architect of our "Business Operating System," using advanced analytics to identify inefficiencies, mitigate risks, and design the future-state processes that will scale our organization. Reimagining end to end deal flow and business processes will be a top priority to support growth. You will educate and gain buy-in from key stakeholders to ensure the technology and processes deliver breakthrough business results and transform the way we meet our clients’ and communities’ needs.

Job Responsibility:

  • Lead across the organization to effectively manage risk, support new business initiatives and continuously well-managed processes
  • Oversee the end-to-end redesign of core business processes, moving the organization from manual, legacy workflows to automated, data-informed systems.
  • Evolve to meet new and emerging opportunities and challenges, including enabling a try/test/learn team culture
  • Create, establish, and manage communications across teams to ensure optimal engagement of associates and leaders
  • Establish a robust governance framework that integrates risk management into daily operations.
  • Drive process improvements to influence, challenge, and enable all CF associates and engaged stakeholders to evolve and lead through change
  • Consult with business partners to understand complex problems and resolve issues in a matrixed environment
  • removing road-blocks as necessary to meet timelines
  • Partner with risk management to foster an environment of open dialogue around risk tolerance and process
  • Promote appropriate application of all bank and line of business policies and procedures
  • support and drive adherence to regulatory compliance requirements
  • Enable and maintain a well-managed environment while always looking to drive simple, scalable impact and durable results
  • Lead a smart, talented team responsible for ensuring a well-managed environment for all CF processes. Hold a high bar for talent and performance.
  • Foster an inclusive positive team environment of trust, collaboration, and effective challenge
  • Develop, coach, and inspire associates to reach their goals, including providing timely, specific, actionable feedback, and facilitating relevant growth opportunities
  • Appreciate, reward, and elevate great performance, in accordance with Capital One’s values or Excellence and Do The Right Thing

Requirements:

  • Bachelor's Degree or Military Experience
  • At least 4 years of People Management experience
  • At least 5 years of Process Management experience

Nice to have:

  • Masters Degree in Engineering, Process Management, Management, Finance, Data Science, Business or Business Administration (MBA)
  • 5+ years of People Management experience
  • Lean Process Management, Six Sigma, or Project Management Professional (PMP) Certification
  • 4+ years of experience leveraging data to drive business recommendations
  • 6+ years of experience in Business Operations, Risk Management, Management Consulting, or Operational Analytics
  • Experience with process mapping software (ex: Visio, Lucidchart, BPMN tools, etc.)
What we offer:
  • comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
  • performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)

Additional Information:

Job Posted:
February 17, 2026

Employment Type:
Fulltime
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