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Director, Commercial Systems

Geico

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Location:
United States , Fredericksburg ▼

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

113775.00 - 212175.00 USD / Year
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Job Description:

The Commercial Team is seeking a motivated and detail-oriented individual to lead our testing, bug triage and prioritization processes. The ideal candidate is someone who thrives in a collaborative environment and is committed to delivering high-quality work. This leader will play a critical part in identifying, testing, and prioritizing software issues and enhancements to ensure optimal system performance. Strong problem-solving abilities, excellent communication skills, and a passion for supporting organizational success are essential.

Job Responsibility:

  • Testing system enhancements to validate functionality and quality before deployment
  • Overseeing bug triage processes, including identifying, documenting, and prioritizing system bugs for resolution
  • Coordinating the prioritization of bugs and enhancements to align with business needs and timelines
  • Collaborating with upper management and IT on operational issues as they relate to testing and bug resolution
  • Managing IT stakeholders using Agile methodologies, with a strong emphasis on continuous improvement through effective testing and defect management
  • Connect with external and internal customers to understand their needs and foster long-term relationships
  • Oversee bug/enhancement intake, triage, prioritization, create development-ready requirements and user stories, testing, IT sprint planning, release day activities, and system access management
  • Communicate and coordinate with upper operations, product, IT, and partner management on relevant issues, including major incidents and outages
  • Manage IT stakeholders utilizing Agile methodologies
  • Oversee digital sales and bundle funnels for all lines of business, recommending improvements to online sales performance and customer experience
  • Ensure adherence to the Code of Conduct, company policies, and operating principles
  • Meet attendance standards at the business location to support job functions and interactions with subordinates and management
  • Interview and approve job applicants
  • conduct and review performance appraisals
  • initiate or approve salary adjustments, performance ratings, and personnel changes
  • Manage, motivate, lead, and develop associates to adopt and drive positive change
  • Assess and develop leadership skills within the management team

Requirements:

  • Must be able to, with or without accommodation, perform the essential functions which include, but are not limited to seeing, hearing, typing and speaking
  • Must be able to follow complex instructions, resolve conflicts or facilitate conflict resolution, and have strong organization/priority setting skills
  • Must be able to balance multiple priorities at the same time
  • Must be able to quickly understand system architecture
  • Must be able to learn and apply large amounts of technical and procedural information
  • Must be able to effectively communicate verbally and in writing
  • Must have a minimum of 2 years experience in the Property and Casualty insurance industry
What we offer:
  • Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being
  • Financial benefits including market-competitive compensation
  • a 401K savings plan vested from day one that offers a 6% match
  • performance and recognition-based incentives
  • and tuition assistance
  • Access to additional benefits like mental healthcare as well as fertility and adoption assistance
  • Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year

Additional Information:

Job Posted:
February 21, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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