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The Director, Commercial Excellence – Incentive Compensation UCAN is accountable for the end‑to‑end design, governance, and execution of Baxter’s incentive compensation programs across assigned commercial businesses. This role leads a high‑performing team and serves as the enterprise expert on incentive compensation strategy, ensuring programs are aligned with business objectives and delivered with accuracy, compliance, scalability, and operational excellence. The role partners closely with Sales Leadership, Finance, HR, IT, and Analytics to translate commercial strategy into clear, executable incentive plans that drive performance, transparency, and accountability. This role is critical to enabling Baxter’s commercial transformation—ensuring incentive programs evolve alongside changing business models, systems, and growth priorities while maintaining clarity, trust, and disciplined execution across the field.
Job Responsibility:
Act as a trusted advisor to commercial leadership, Finance, and HR by translating business strategy into effective incentive plan designs that balance growth objectives, simplicity, risk management, and field motivation
Own the full incentive compensation lifecycle, including plan design support, scenario modeling, approval governance, system configuration, quota and territory alignment, payout calculation, validation, and payment execution
Lead, coach, and develop a global or regional incentive compensation team, building strong technical expertise, commercial understanding, accountability, and a culture of continuous improvement
Establish and maintain robust governance frameworks, controls, documentation, and audit-ready processes to ensure accuracy, SOX compliance, and adherence to internal policies and external regulatory requirements
Drive standardization, simplification, and scalability of incentive compensation processes by leveraging automation, best practices, and data-driven insights to improve cycle time, accuracy, transparency, and user experience
Partner with CRM, incentive compensation systems, and analytics teams to ensure strong system integration, data integrity, and reporting capabilities that provide timely, decision-support insights
Lead change management and communication strategies for new or evolving incentive plans, systems, and policies to ensure strong field understanding, adoption, and confidence
Coordinate effectively with commercial leaders and cross-functional partners including Finance, HR, Legal, IT, and external vendors to resolve issues, manage dependencies, and deliver against commercial timelines
Lead the team through IT systems and process transformation initiatives to meet the needs of a changing organization and support future growth
Requirements:
Deep expertise in incentive compensation plan design, operations, and governance
Strong people leadership skills with the ability to build, inspire, and manage high-performing teams
Advanced critical thinking and problem-solving capabilities, with the ability to navigate ambiguity and complex trade-offs
Strong financial and analytical acumen, including modeling and scenario analysis
Proven ability to influence senior stakeholders and operate effectively in a matrixed environment
Demonstrated experience driving process standardization, automation, and operational rigor
Excellent communication skills, with the ability to translate complex concepts into clear, actionable messages
High attention to detail with a strong control, risk, and compliance mindset
Proven success managing senior stakeholders
Bachelor's degree in Business, Finance, Economics, Analytics, or a related field (or country equivalent) required
Master's degree or MBA preferred
10+ years of progressive experience in incentive compensation, sales operations, commercial excellence, or a related discipline
Advanced experience across the Incentive Compensation technology stack, including CRM and business intelligence tools
Prior people management experience required
Experience operating in complex, matrixed, and global commercial organizations strongly preferred
Prior experience within healthcare, life sciences, or similarly regulated industries preferred
What we offer:
Medical and dental coverage that start on day one
Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
Flexible Spending Accounts
Educational assistance programs
Time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave