Director, Commercial Customer Success and Account Management

Director, Commercial Customer Success and Account Management - EMEA

Navan is looking for an exceptional Director, Commercial Customer Success and Ac...

Location

Germany , Berlin

Salary:

Not provided

Navan

Expiration Date

Until further notice

Requirements

7+ years of experience in Account Management, Customer Success, Implementations, Sales or similar customer-facing roles within high-growth SaaS or technology companies
3+ years of leadership experience, managing managers or large teams
Proven track record of scaling account management teams and achieving revenue and renewal targets
Strong experience in the travel and expense industry is highly preferred
Expertise with MEDDPICC or Command of the Message methodologies
Exceptional communication and relationship-building skills, including experience engaging with C-level executives
Strong project management, analytical, and problem-solving skills, with a bias for action
Berlin-based role (or willing to relocate)
Fluency in English required

Job Responsibility

Scale and lead the Commercial Customer Success segment, building a high-performing team of Customer Success Managers across UK, France and DACH
Own all post-sales activities for Commercial customers, including onboarding, adoption, renewals, upsells and expansion
Partner closely with Sales and Implementation to ensure smooth transitions and fast onboarding for new Commercial customers
Develop and execute strategic account management frameworks specifically tailored to scale the Commercial segment
Establish performance goals and KPIs for your team, ensuring accountability and alignment with growth objectives
Act as an escalation point for key Commercial accounts and support CSMs in executive-level conversations
Build strong cross-functional partnerships to advocate for Commercial customer needs and influence the product roadmap
Analyze Commercial portfolio performance, forecast revenue growth, and proactively address risk to ensure retention and expansion
Create and implement process improvements to enhance scalability, efficiency, and customer experience in the Commercial and Scaled segment
Serve as a player-coach, modeling best practices for customer engagement, QBRs, and executive business reviews

What we offer

Generous medical plans, dental, and vision benefits with premiums covered by Navan
Various insurance options designed to cover each family's needs
Paid parental and bereavement leave
Subsidized commuter benefits
Mental health support
Connectivity stipends
Pet insurance
Lunches and happy hours

Fulltime

Director, Commercial Customer Success and Account Management - EMEA

Navan is looking for an exceptional Director, Commercial Customer Success and Ac...

Location

United Kingdom , London

Salary:

Not provided

Navan

Expiration Date

Until further notice

Requirements

7+ years of experience in Account Management, Customer Success, Implementations, Sales or similar customer-facing roles within high-growth SaaS or technology companies
3+ years of leadership experience, managing managers or large teams
Proven track record of scaling account management teams and achieving revenue and renewal targets
Strong experience in the travel and expense industry is highly preferred
Expertise with MEDDPICC or Command of the Message methodologies
Exceptional communication and relationship-building skills, including experience engaging with C-level executives
Strong project management, analytical, and problem-solving skills, with a bias for action
London-based or willing to relocate
Fluency in English required

Job Responsibility

Scale and lead the Commercial Customer Success segment, building a high-performing team of Customer Success Managers across UK, France and DACH
Own all post-sales activities for Commercial customers, including onboarding, adoption, renewals, upsells and expansion
Partner closely with Sales and Implementation to ensure smooth transitions and fast onboarding for new Commercial customers
Develop and execute strategic account management frameworks specifically tailored to scale the Commercial segment
Establish performance goals and KPIs for your team, ensuring accountability and alignment with growth objectives
Act as an escalation point for key Commercial accounts and support CSMs in executive-level conversations
Build strong cross-functional partnerships to advocate for Commercial customer needs and influence the product roadmap
Analyze Commercial portfolio performance, forecast revenue growth, and proactively address risk to ensure retention and expansion
Create and implement process improvements to enhance scalability, efficiency, and customer experience in the Commercial and Scaled segment
Serve as a player-coach, modeling best practices for customer engagement, QBRs, and executive business reviews

What we offer

Generous medical plans, dental, and vision benefits with premiums covered by Navan
Various insurance options designed to cover each family's needs
Paid parental and bereavement leave
Subsidized commuter benefits
Mental health support
Connectivity stipends
Pet insurance
Lunches and happy hours

Fulltime

Partner Director - EMEA Region

For over 20 years, Smartsheet has helped people and teams achieve–well, anything...

Location

United Kingdom , London

Salary:

Not provided

Smartsheet

Expiration Date

Until further notice

Requirements

10+ years in partner/channel leadership roles within SaaS or enterprise technology
candidates with 15 years of highly relevant GSI/SI experience will be considered where track record is strong
Demonstrated success building and scaling GSI and SI partnerships that produce sourced revenue, with evidence of specific named-account wins or ARR growth milestones
Quota-carrying experience with a track record of meeting or exceeding partner-sourced revenue targets
Experience leading partner organisations through strategic transformation
you have shaped a partner portfolio, shifted a team orientation, or evolved a channel model around strategic outcomes, including taking a team from a volume/coverage model to a strategic/sourced-revenue model
Strong understanding of AI impact on enterprise software and partner ecosystems
you know how to position an AI platform through strategic partners and drive enterprise adoption
Strong executive presence and the ability to engage C-level and practice-level contacts at major consulting and technology firms
Deep understanding of hybrid direct + channel go-to-market models, including the economics and mechanics of partner-influenced vs. partner-sourced business

Job Responsibility

Own the EMEA partner strategy end-to-end: portfolio design, partner selection, commercial execution, and revenue accountability
Carry and deliver against partner-sourced revenue targets for the region
Build and deepen executive relationships with strategic systems integrators, GSIs, and technology alliance partners (hyperscalers, Databricks, Anthropic, Google), as well as Big 4 consulting firms with active practice areas relevant to Smartsheet
Develop co-sell and co-market motions that generate genuine net-new pipeline and customer introductions, with particular focus on vertical landing-and-expand plays in sectors such as manufacturing, utilities, and life sciences
Drive adoption and penetration of Smartsheet's AI capabilities into the enterprise through strategic partner motions
Build and develop relationships with key partners across the AI ecosystem to extend Smartsheet's platform reach and market relevance
Lead, develop, and grow a team of Partner Account Managers aligned to a strategic, sourced-revenue-oriented model
Evolve partner coverage to prioritise partners that drive strategic value, market access, and measurable business outcomes
Drive deal registration discipline and pipeline rigor across the EMEA partner portfolio
Collaborate cross-functionally with Sales, Deal Desk, Partner Operations, and Partner Marketing to execute joint go-to-market plans

What we offer

Employer-paid Private Medical and Dental, additional cost for family members
Monthly contributions toward your pension
Monthly stipend to support your work and productivity
25 days paid for Holiday + Bank Holidays + Flexible Time Away Program
20 weeks fully paid Maternity Leave
12 weeks fully paid Paternity/Adoption Leave
Personal paid Volunteer Day to support our community
Opportunities for professional growth and development including access to Udemy online courses
Company Funded Perks including a counselling membership, salary sacrifice options, and your own personal Smartsheet account
Teleworking options from any registered location in the UK (role specific)

Fulltime

Windows & Surface Devices Solutions Specialist Regional Sr Director, EMEA

The Commercial Device & Solution Sales (CDSS) organization, is part of the Windo...

Location

United Kingdom , London

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Proven experience, including senior sales leadership roles, managing high-performance sales and/or technical-sales teams, coaching solution sales and account development strategies, and/or leadership roles in multi-tiered large organizations
Strong and proven senior technical sales leadership experience in devices and/or cloud-based services growth
Strong and proven Leadership in a scale business, including experience of channel leverage & leadership
Strong and proven people management experience, including managing high performance sales and technical-specialist teams, coaching solution specialist and account development strategies, and/or leadership roles in multi-tiered large organizations
Manager of managers experience
Hands-on experience working with enterprise AI, Cloud and Security solutions and programs, especially Microsoft’s Modern Work solutions
Deep familiarity with partnership business models and Global Systems Integrators (GSI) go to market
Proven leadership in large, complex organizations
Excellent communication and collaboration skills

Job Responsibility

Acts as a prominent customer and partner advocate within the subsidiary/area, providing feedback and guidanceSales Operations and Pipeline Management to solution area leaders to shape strategy and drive continuous improvement to capture market opportunities and establish trust
Champions the prioritization of customer success and advocates for customized strategies that deliver on their specific needs and objectives
Promotes early involvement of strategic partners in the sales cycle to accelerate customer adoption and value realization at scale
Contributes to multiple rhythms of business (RoB) within the enterprise and incorporates both external (e.g., customer) and internal (e.g., sellers, internal teams) perspectives
Provides insights and feedback to internal teams to enhance go-to-market (GTM) strategies
Coaches and mentors teams on simplifying and aligning sales plays to meet market and customer needs
Proactively identifies and aligns solution scenarios with customer and partner organizations, ensuring that Microsoft's offerings integrate with and add value to their business operations
Serves as a trusted advisor for customers and partners, leveraging insights to drive success in the marketplace
Leads high-level conversations with customers that underscore the strategic partnership between Microsoft, partners, and customers’ business objectives, fostering long-term business relationships
Ensures access to customer support resources through Unified Support, accelerating business value realization and transformation

Fulltime

Head of Customer Experience, EMEA

We are looking for a Senior Director to lead our EMEA Customer Experience organi...

Location

United Kingdom , London

Salary:

Not provided

Culture Amp

Expiration Date

Until further notice

Requirements

Significant experience in B2B SaaS at a senior management level
Extensive experience managing 'leaders of leaders' (Directors/Managers)
Experience managing large P&Ls and distributed teams across the EMEA region
Experience managing diverse functions beyond just 'CS'
Understanding of the mechanics of Renewals/Forecasting
Experience leading technical or advisory teams (Professional Services, Consulting, or People Science)
Track record of stepping into complex operational environments, diagnosing root causes, and implementing structure to scale
Comfortable owning a retention number
Understanding of how to partner with Sales to drive expansion and protect the base
Ability to hold your own in a negotiation with a Procurement team or a CHRO

Job Responsibility

Lead the Regional Strategy
Own the EMEA Region
Define the post-sales strategy for the region
Adapt global playbooks to fit the nuances of the UK, DACH, and emerging markets
Operate with significant autonomy
Make high-velocity decisions to drive regional growth
Executive Partnership
Be the primary counterpart to the VP of Sales, EMEA
Align on everything from forecast accuracy to go-to-market strategy
Orchestrate a Unique Multi-Disciplinary Team

What we offer

Employee Share Options Program
Programs, coaching, and budgets to help you thrive personally and professionally
Access to external providers for mental wellbeing and coaching support
Monthly Camper Life Allowance
Team budgets dedicated to team building activities and connection
Intentional quarterly wellbeing pauses
Extended year-end breaks
Excellent parental leave and in work support program available from day 1
5 Social Impact Days a year
MacBooks for you to do your best & a work from home office budget

Fulltime

Director of Martin Lighting - EMEA

HARMAN Professional develops automated lighting fixtures under the Martin brand....

Location

United Kingdom , Hemel Hempstead

Salary:

Not provided

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Lighting background with high level of technical understanding of lighting products
Track record of sales leadership experience in lighting industry, including solutions selling
Network within Lighting industry, respected as a lighting market expert in the field
Consultant and Integrator network in EMEA
Extensive related industry and P&L experience in bringing innovative solutions to market
Strong business acumen
analytical and number-driven decision making
Excellent mix of technical understanding paired with commercial understanding
Substantial experience in an executive level sales position in customer bases appropriate to Harman's technologies
Demonstrated Track Record of Growth: ability to grow and extend existing service lines, and at the same time develop and commercialize new services in a timely and profitable manner. Experience developing and executing a roadmap

Job Responsibility

Own and execute the EMEA Lighting growth strategy, including a rolling 5-year sales plan aligned to market trends, products, channels, and regions
Full P&L responsibility for EMEA Lighting, delivering sustained year-on-year revenue and profit growth
Lead growth across the full Martin Lighting portfolio, including successful new product launches and market rollouts
Maintain deep understanding of the EMEA professional lighting market (TAM, competition, trends) and feed regional insights into product development and roadmap planning
Define and manage distribution strategy, including KPI-driven performance management and detailed profiles of top distributors
Drive pipeline generation, CRM discipline, accurate forecasting, and deal execution across new and existing accounts
Build and maintain senior customer, partner, and stakeholder relationships
identify decision-makers, articulate value propositions, and close sustainable, long-term business
Lead, coach, and develop a team of market and product experts to deliver sales growth across all verticals
Oversee EMEA strategic and operational sales activity across vertical markets, key accounts, and B2B partnerships

What we offer

Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location
Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)
Extensive training opportunities through our own HARMAN University
Competitive wellness benefits
Tuition reimbursement
"Be Brilliant" employee recognition and rewards program
An inclusive and diverse work environment that fosters and encourages professional and personal development

Fulltime

Director, Strategic Alliances & Partnerships

At Promon, we protect the apps people rely on every day. Our award-winning appli...

Location

Multiple (UK, Norway, Denmark, Germany)

Salary:

Not provided

Promon

Expiration Date

Until further notice

Requirements

Extensive experience in partnerships, alliances, channel, ecosystem, or partner-led GTM roles within B2B technology
Experience within cybersecurity is required
Proven success creating measurable partner-sourced or partner-influenced pipeline and revenue growth
Strong understanding of enterprise sales motions and experience working closely with direct sales organisations
Experience working with strategic alliances, GSIs, regional SIs, MSSPs, resellers, referral partners, and technology ecosystem partners
Demonstrated ability to build partner programs, governance models, QBRs, scorecards, and enablement structures from scratch
Strong commercial acumen with the ability to connect ecosystem activity directly to business outcomes
Excellent communication and stakeholder management skills, with the ability to build credibility with senior stakeholders internally and externally
Experience operating successfully in high-growth or scale-up environments where adaptability, ownership, and execution are critical
Experience from mobile security, application security, enterprise SaaS, or related security technologies is highly desirable

Job Responsibility

Define and execute Promon’s regional partner strategy aligned with revenue goals, ICPs, target verticals, and product priorities
Identify, prioritise, and develop strategic partner relationships across EMEA while supporting selected US-based global alliances
Create and execute joint business plans with key partners, including account mapping, sales plays, pipeline goals, and executive sponsorship alignment
Drive partner-sourced and partner-influenced pipeline through co-selling, partner campaigns, referrals, events, and field engagement
Build scalable partner governance structures including QBRs, scorecards, pipeline reviews, and partner accountability frameworks
Work closely with regional sales leadership and Account Executives to integrate partner activity into day-to-day sales execution
Collaborate with Marketing on joint campaigns, executive roundtables, workshops, webinars, and pipeline-generating field activities
Enable partner sales and technical teams on Promon’s value proposition, competitive differentiation, and ideal customer use cases
Use data, CRM insights, and forecasting discipline to measure partner productivity and commercial impact
Act as a cross-functional connector between Sales, Marketing, Product, Customer Success, RevOps, and Finance

What we offer

At the forefront of game-changing technology
Nordic work culture with flat hierarchy and inclusivity
Significant growth opportunities
Work with world's best app security experts
International team
Celebrations for birthdays, team wins, milestones, holidays

Fulltime

Channel Sales Manager EMEA

Responsible for managing and further improving performance of our Li-Cor and HOB...

Location

United Kingdom

Salary:

Not provided

LI-COR

Expiration Date

Until further notice

Requirements

BS in commercial or science fields
5+ years of international channel sales experience with quota responsibility in technology-driven markets, including environmental and agricultural sectors
Proven success managing reseller and distributor networks, sales funnels, and forecasting activities
Strong ability to understand and communicate technical applications and technologies across environmental and agricultural industries
Demonstrated expertise in partner management, including developing and executing joint sales plans to achieve revenue targets and strategic growth objectives
Proven leadership skills with experience in strategic planning, business growth initiatives, and translating strategic plans into tactical actions and measurable operational results
Collaborative team-oriented approach with a strong ability to work cross-functionally
Strong technical aptitude with working knowledge of dataloggers, weather stations, software platforms, and commercial cloud-based solutions
Fluent in environmental and technology-related terminology
Excellent verbal and written communication skills with experience delivering presentations, seminars, mentoring, and facilitating small group discussions

Job Responsibility

Develop and execute regional channel sales strategies in collaboration with the Director of EMEA Sales, distribution sales leadership, and international distribution partners to drive revenue growth, strengthen customer relationships, and support long-term brand development across the full portfolio of products and services
Lead the execution of EMEA channel sales initiatives by directly managing distributor and channel partner accounts, maintaining a healthy sales funnel, and achieving regional sales objectives
Provide market insights and recommendations to support marketing focus areas and lead generation activities
Build, develop, and maintain strong relationships with international distribution partners
Drive lead generation efforts with direct customers and collaborate with channel partners to achieve company sales and growth objectives
Responsibilities include distributor funnel management, pricing recommendations, sales and marketing plan development, performance monitoring, and growth improvement initiatives
Support regional financial planning activities by contributing to sales forecasting, defining sales targets by customer and region, monitoring sales trends, and recommending tactical adjustments throughout the fiscal year in collaboration with senior sales leadership
Participate in strategic planning initiatives related to business growth, new product opportunities, market development, research initiatives, and service expansion to support long-term organizational success
Collaborate closely with global and regional marketing teams, including SDR teams, to align marketing campaigns, conferences, lead generation programs, and web-based promotions with regional business objectives and channel partner activities
Travel regionally and internationally to customer sites, distributor meetings, conferences, and industry events to identify new market opportunities, applications, and business development initiatives

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Director, Commercial Customer Success and Account Management - EMEA

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