Director, Commercial Customer Success and Account Management

Director, Commercial Customer Success and Account Management - EMEA

Navan is looking for an exceptional Director, Commercial Customer Success and Ac...

Location

France , Paris

Salary:

Not provided

Navan

Expiration Date

Until further notice

Requirements

7+ years of experience in Account Management, Customer Success, Implementations, Sales or similar customer-facing roles within high-growth SaaS or technology companies
3+ years of leadership experience, managing managers or large teams
Proven track record of scaling account management teams and achieving revenue and renewal targets
Strong experience in the travel and expense industry is highly preferred
Expertise with MEDDPICC or Command of the Message methodologies
Exceptional communication and relationship-building skills, including experience engaging with C-level executives
Strong project management, analytical, and problem-solving skills, with a bias for action
Paris-based role (or willing to relocate)
Fluency in English required

Job Responsibility

Scale and lead the Commercial Customer Success segment, building a high-performing team of Customer Success Managers across UK, France and DACH
Own all post-sales activities for Commercial customers, including onboarding, adoption, renewals, upsells and expansion
Partner closely with Sales and Implementation to ensure smooth transitions and fast onboarding for new Commercial customers
Develop and execute strategic account management frameworks specifically tailored to scale the Commercial segment
Establish performance goals and KPIs for your team, ensuring accountability and alignment with growth objectives
Act as an escalation point for key Commercial accounts and support CSMs in executive-level conversations
Build strong cross-functional partnerships to advocate for Commercial customer needs and influence the product roadmap
Analyze Commercial portfolio performance, forecast revenue growth, and proactively address risk to ensure retention and expansion
Create and implement process improvements to enhance scalability, efficiency, and customer experience in the Commercial and Scaled segment
Serve as a player-coach, modeling best practices for customer engagement, QBRs, and executive business reviews

What we offer

Generous medical plans, dental, and vision benefits with premiums covered by Navan
Various insurance options designed to cover each family's needs
Paid parental and bereavement leave
Subsidized commuter benefits
Mental health support
Connectivity stipends
Pet insurance
Lunches and happy hours

Fulltime

Director, Commercial Customer Success and Account Management - EMEA

Navan is looking for an exceptional Director, Commercial Customer Success and Ac...

Location

United Kingdom , London

Salary:

Not provided

Navan

Expiration Date

Until further notice

Requirements

7+ years of experience in Account Management, Customer Success, Implementations, Sales or similar customer-facing roles within high-growth SaaS or technology companies
3+ years of leadership experience, managing managers or large teams
Proven track record of scaling account management teams and achieving revenue and renewal targets
Strong experience in the travel and expense industry is highly preferred
Expertise with MEDDPICC or Command of the Message methodologies
Exceptional communication and relationship-building skills, including experience engaging with C-level executives
Strong project management, analytical, and problem-solving skills, with a bias for action
London-based or willing to relocate
Fluency in English required

Job Responsibility

Scale and lead the Commercial Customer Success segment, building a high-performing team of Customer Success Managers across UK, France and DACH
Own all post-sales activities for Commercial customers, including onboarding, adoption, renewals, upsells and expansion
Partner closely with Sales and Implementation to ensure smooth transitions and fast onboarding for new Commercial customers
Develop and execute strategic account management frameworks specifically tailored to scale the Commercial segment
Establish performance goals and KPIs for your team, ensuring accountability and alignment with growth objectives
Act as an escalation point for key Commercial accounts and support CSMs in executive-level conversations
Build strong cross-functional partnerships to advocate for Commercial customer needs and influence the product roadmap
Analyze Commercial portfolio performance, forecast revenue growth, and proactively address risk to ensure retention and expansion
Create and implement process improvements to enhance scalability, efficiency, and customer experience in the Commercial and Scaled segment
Serve as a player-coach, modeling best practices for customer engagement, QBRs, and executive business reviews

What we offer

Generous medical plans, dental, and vision benefits with premiums covered by Navan
Various insurance options designed to cover each family's needs
Paid parental and bereavement leave
Subsidized commuter benefits
Mental health support
Connectivity stipends
Pet insurance
Lunches and happy hours

Fulltime

Partner Director - EMEA Region

For over 20 years, Smartsheet has helped people and teams achieve–well, anything...

Location

United Kingdom , London

Salary:

Not provided

Smartsheet

Expiration Date

Until further notice

Requirements

10+ years in partner/channel leadership roles within SaaS or enterprise technology
candidates with 15 years of highly relevant GSI/SI experience will be considered where track record is strong
Demonstrated success building and scaling GSI and SI partnerships that produce sourced revenue, with evidence of specific named-account wins or ARR growth milestones
Quota-carrying experience with a track record of meeting or exceeding partner-sourced revenue targets
Experience leading partner organisations through strategic transformation
you have shaped a partner portfolio, shifted a team orientation, or evolved a channel model around strategic outcomes, including taking a team from a volume/coverage model to a strategic/sourced-revenue model
Strong understanding of AI impact on enterprise software and partner ecosystems
you know how to position an AI platform through strategic partners and drive enterprise adoption
Strong executive presence and the ability to engage C-level and practice-level contacts at major consulting and technology firms
Deep understanding of hybrid direct + channel go-to-market models, including the economics and mechanics of partner-influenced vs. partner-sourced business

Job Responsibility

Own the EMEA partner strategy end-to-end: portfolio design, partner selection, commercial execution, and revenue accountability
Carry and deliver against partner-sourced revenue targets for the region
Build and deepen executive relationships with strategic systems integrators, GSIs, and technology alliance partners (hyperscalers, Databricks, Anthropic, Google), as well as Big 4 consulting firms with active practice areas relevant to Smartsheet
Develop co-sell and co-market motions that generate genuine net-new pipeline and customer introductions, with particular focus on vertical landing-and-expand plays in sectors such as manufacturing, utilities, and life sciences
Drive adoption and penetration of Smartsheet's AI capabilities into the enterprise through strategic partner motions
Build and develop relationships with key partners across the AI ecosystem to extend Smartsheet's platform reach and market relevance
Lead, develop, and grow a team of Partner Account Managers aligned to a strategic, sourced-revenue-oriented model
Evolve partner coverage to prioritise partners that drive strategic value, market access, and measurable business outcomes
Drive deal registration discipline and pipeline rigor across the EMEA partner portfolio
Collaborate cross-functionally with Sales, Deal Desk, Partner Operations, and Partner Marketing to execute joint go-to-market plans

What we offer

Employer-paid Private Medical and Dental, additional cost for family members
Monthly contributions toward your pension
Monthly stipend to support your work and productivity
25 days paid for Holiday + Bank Holidays + Flexible Time Away Program
20 weeks fully paid Maternity Leave
12 weeks fully paid Paternity/Adoption Leave
Personal paid Volunteer Day to support our community
Opportunities for professional growth and development including access to Udemy online courses
Company Funded Perks including a counselling membership, salary sacrifice options, and your own personal Smartsheet account
Teleworking options from any registered location in the UK (role specific)

Fulltime

Windows & Surface Devices Solutions Specialist Regional Sr Director, EMEA

The Commercial Device & Solution Sales (CDSS) organization, is part of the Windo...

Location

United Kingdom , London

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Proven experience, including senior sales leadership roles, managing high-performance sales and/or technical-sales teams, coaching solution sales and account development strategies, and/or leadership roles in multi-tiered large organizations
Strong and proven senior technical sales leadership experience in devices and/or cloud-based services growth
Strong and proven Leadership in a scale business, including experience of channel leverage & leadership
Strong and proven people management experience, including managing high performance sales and technical-specialist teams, coaching solution specialist and account development strategies, and/or leadership roles in multi-tiered large organizations
Manager of managers experience
Hands-on experience working with enterprise AI, Cloud and Security solutions and programs, especially Microsoft’s Modern Work solutions
Deep familiarity with partnership business models and Global Systems Integrators (GSI) go to market
Proven leadership in large, complex organizations
Excellent communication and collaboration skills

Job Responsibility

Acts as a prominent customer and partner advocate within the subsidiary/area, providing feedback and guidanceSales Operations and Pipeline Management to solution area leaders to shape strategy and drive continuous improvement to capture market opportunities and establish trust
Champions the prioritization of customer success and advocates for customized strategies that deliver on their specific needs and objectives
Promotes early involvement of strategic partners in the sales cycle to accelerate customer adoption and value realization at scale
Contributes to multiple rhythms of business (RoB) within the enterprise and incorporates both external (e.g., customer) and internal (e.g., sellers, internal teams) perspectives
Provides insights and feedback to internal teams to enhance go-to-market (GTM) strategies
Coaches and mentors teams on simplifying and aligning sales plays to meet market and customer needs
Proactively identifies and aligns solution scenarios with customer and partner organizations, ensuring that Microsoft's offerings integrate with and add value to their business operations
Serves as a trusted advisor for customers and partners, leveraging insights to drive success in the marketplace
Leads high-level conversations with customers that underscore the strategic partnership between Microsoft, partners, and customers’ business objectives, fostering long-term business relationships
Ensures access to customer support resources through Unified Support, accelerating business value realization and transformation

Fulltime

Head of Customer Experience, EMEA

We are looking for a Senior Director to lead our EMEA Customer Experience organi...

Location

United Kingdom , London

Salary:

Not provided

Culture Amp

Expiration Date

Until further notice

Requirements

Significant experience in B2B SaaS at a senior management level
Extensive experience managing 'leaders of leaders' (Directors/Managers)
Experience managing large P&Ls and distributed teams across the EMEA region
Experience managing diverse functions beyond just 'CS'
Understanding of the mechanics of Renewals/Forecasting
Experience leading technical or advisory teams (Professional Services, Consulting, or People Science)
Track record of stepping into complex operational environments, diagnosing root causes, and implementing structure to scale
Comfortable owning a retention number
Understanding of how to partner with Sales to drive expansion and protect the base
Ability to hold your own in a negotiation with a Procurement team or a CHRO

Job Responsibility

Lead the Regional Strategy
Own the EMEA Region
Define the post-sales strategy for the region
Adapt global playbooks to fit the nuances of the UK, DACH, and emerging markets
Operate with significant autonomy
Make high-velocity decisions to drive regional growth
Executive Partnership
Be the primary counterpart to the VP of Sales, EMEA
Align on everything from forecast accuracy to go-to-market strategy
Orchestrate a Unique Multi-Disciplinary Team

What we offer

Employee Share Options Program
Programs, coaching, and budgets to help you thrive personally and professionally
Access to external providers for mental wellbeing and coaching support
Monthly Camper Life Allowance
Team budgets dedicated to team building activities and connection
Intentional quarterly wellbeing pauses
Extended year-end breaks
Excellent parental leave and in work support program available from day 1
5 Social Impact Days a year
MacBooks for you to do your best & a work from home office budget

Fulltime

Director of Martin Lighting - EMEA

HARMAN Professional develops automated lighting fixtures under the Martin brand....

Location

United Kingdom , Hemel Hempstead

Salary:

Not provided

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Lighting background with high level of technical understanding of lighting products
Track record of sales leadership experience in lighting industry, including solutions selling
Network within Lighting industry, respected as a lighting market expert in the field
Consultant and Integrator network in EMEA
Extensive related industry and P&L experience in bringing innovative solutions to market
Strong business acumen
analytical and number-driven decision making
Excellent mix of technical understanding paired with commercial understanding
Substantial experience in an executive level sales position in customer bases appropriate to Harman's technologies
Demonstrated Track Record of Growth: ability to grow and extend existing service lines, and at the same time develop and commercialize new services in a timely and profitable manner. Experience developing and executing a roadmap

Job Responsibility

Own and execute the EMEA Lighting growth strategy, including a rolling 5-year sales plan aligned to market trends, products, channels, and regions
Full P&L responsibility for EMEA Lighting, delivering sustained year-on-year revenue and profit growth
Lead growth across the full Martin Lighting portfolio, including successful new product launches and market rollouts
Maintain deep understanding of the EMEA professional lighting market (TAM, competition, trends) and feed regional insights into product development and roadmap planning
Define and manage distribution strategy, including KPI-driven performance management and detailed profiles of top distributors
Drive pipeline generation, CRM discipline, accurate forecasting, and deal execution across new and existing accounts
Build and maintain senior customer, partner, and stakeholder relationships
identify decision-makers, articulate value propositions, and close sustainable, long-term business
Lead, coach, and develop a team of market and product experts to deliver sales growth across all verticals
Oversee EMEA strategic and operational sales activity across vertical markets, key accounts, and B2B partnerships

What we offer

Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location
Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)
Extensive training opportunities through our own HARMAN University
Competitive wellness benefits
Tuition reimbursement
"Be Brilliant" employee recognition and rewards program
An inclusive and diverse work environment that fosters and encourages professional and personal development

Fulltime

Director, Owner & Partner Relations ME & Maghreb

The Director, Owner & Partner Relations provides strategic account management to...

Location

United Kingdom , London

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Over five years progressive experience in a Finance, Asset Management, Operational or a Commercial discipline is essential
Native of fluent Arabic language skills and French is a plus
Excellent communication and coordination skills
Experience with hotel operations, owner relations, sales/marketing/revenue, and a broad knowledge of the company’s organization and resources is preferred
A working understanding of financial and development opportunities is preferred, must be able to evaluate potential new owners
Experience evaluating business trends and developing and successfully implementing new business programs and strategies that enhance multi-unit business performance
Demonstrated success in evaluating risks and developing proactive strategies and plans to mitigate business issues
Strong ability to operate in a matrix environment and can demonstrate exceptional ability to influence key stakeholders
Knowledge of managing owner/franchise relationship issues is preferred
Strong business acumen skills that include sound knowledge of the business economics and the ability to translate that knowledge into systematic and effective account management practices

Job Responsibility

Effective account management of a portfolio of Owner & Partners focusing on: driving fees, ensuring brand compliance, holding owners and franchisees accountable to renovation cycle commitments, fielding initial contractual re-up conversations, and raising engagement
Support the continent’s growth structure by increasing Marriott’s preference with his/her portfolio of Owners & Partners
Support the continent’s growth by screening new operators and partnering with development for proactive and strategic franchise footprint expansion
Communicate and collaborate with Asset Management to ensure the company’s position is protected and enhanced during relicensing, re-ups, and/or contract changes. Take the lead in some workouts such as contract extensions or renovations
Support franchisees and owners with ongoing use of Marriott commercial systems, tools, and pay-to-play services and provide hands-on guidance for effective adoption of Marriott commercial programs
Work closely with the Regional teams (RVP, Sr Director of Ops, Sr Director of Commercial) and disciplines on performance of portfolio, identify gaps & opportunities, proactively offer Pay to Play services where needed and any escalation needs to owners and franchisees
Coordinate and proactively communicate as appropriate with the broader EMEA Owner and Partner Relations Organization, Legal, Commercial and LPO to ensure senior leadership is aware of situations when his/her portfolio of franchisees is at risk of breaking contractual obligations relating to design and operational standards
Provide strategic leadership to his/her portfolio of Owner & Partner and their hotels
Drive proactive engagement with Franchisee / FMC to review performance of their portfolio, escalate any challenges requiring FMC / Franchisee attention, support franchise owners in the effective use of Marriott’s commercial and operational systems, tools, and pay-to-play services to drive revenue and optimize performance, Facilitate access to commercial and operational resources and best practices, ensuring owners are empowered to achieve their business goals
Engage RVP / Regional teams / Disciplines on escalated issues as relevant

Fulltime

Industry Sales Engineer, Water

Bentley Systems invites talented individuals to join our high-performance team o...

Location

Ireland; Spain; Italy; Netherlands; Portugal; United Kingdom; Poland , Dublin; Madrid; Mafra

Salary:

Not provided

Bentley Systems

Expiration Date

Until further notice

Requirements

Bachelor's degree in Civil Engineering, Environmental Engineering, Water Resources Engineering, or a related discipline
Minimum 5 years of practical experience in water engineering, including water supply systems, wastewater treatment, stormwater management, or hydraulic infrastructure
At least 4 years of experience in technical sales, consulting, solution engineering, or professional services, preferably serving water utilities, flood risk management organizations, or public infrastructure clients across the EMEA region
Strong expertise in hydraulic and water network modeling, with proficiency in industry-standard tools such as OpenFlows, Water-/SewerGEMS, or comparable software platforms
Comprehensive understanding of the water infrastructure project lifecycle, including feasibility assessments, conceptual and detailed design, regulatory approvals, construction support, commissioning, and operational optimization
Solid knowledge of regional and international standards, regulations, and best practices, including ISO, EN, UKWIR, WRc, and the EU Water Framework Directive
Strong awareness of sustainable water management principles, climate resilience strategies, and circular water economy initiatives relevant to EMEA markets
Deep understanding of the technical, operational, and regulatory challenges faced by water utilities and engineering organizations in delivering reliable, efficient, and sustainable water services across diverse geographies
Familiarity with emerging digital transformation trends in the water sector, including smart water networks, digital twins, advanced analytics, and integrated asset management solutions
Current knowledge of major software vendors and competitive solutions within the water engineering and infrastructure technology landscape, enabling effective competitive positioning and coexistence strategies

Job Responsibility

Responsible for rapidly growing revenue into Bentley Systems' strategic assigned Users within a specific sales region
Responsible for achieving defined sales and revenue targets
Design and deliver Account Based Sales Campaigns and Outcome based Live Sessions
Collaborate with marketing and solution engineering teams to create user specific sales initiative
Create effective business plans to develop new business opportunities to increase Bentley solution adoption within the identified strategic users
Expertly use LinkedIn and other social media channels as an instrument of User engagement and pipeline generation activities
Supporting recruiting for Bentley events, seminars, conferences, and Channel partner events as required
Develop relationships and conduct business meetings at various levels including C-Level, VPs, Directors with target accounts
Develop and maintain with accuracy sales pipeline and provide management with reliable forecast
Document all different stages of the Bentley sales process in Salesforce

What we offer

A great Team and culture
An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction
An attractive salary and benefits package
A commitment to inclusion, belonging, and colleague well-being through global initiatives and resource groups
A company committed to making a real difference by advancing the world's infrastructure for a better quality of life

Fulltime

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Director, Commercial Customer Success and Account Management - EMEA

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