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Director, Collector Strategy and Segmentation

United States · Job Posted March 04, 2026
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Job Description

The Director, Collector Strategy & Segmentation is the economic architect of how the company understands, values, and engages its collector base. Reporting to the VP of Growth & Strategy, this role owns the canonical segmentation framework across the entire collector lifecycle—from first acquisition through long-term advocacy—and ensures that strategy directly informs lifecycle marketing, product experiences, loyalty programs, and VIP reinvestment. This is a high-influence, cross-functional role that sits at the intersection of strategy and analytics. The Director will serve as the single source of truth for collector segmentation, segment-level economics, and incrementally standards across the Growth org. While the role begins as an individual contributor, it carries a mandate to build a team, including a direct hire focused on VIP strategy and an analytical contractor.

Job Responsibility

  • Own and maintain the canonical collector segmentation model spanning Acquisition through Advocacy stages
  • Define segment-level LTV, contribution margin baselines, and CAC:LTV guardrails
  • Establish VIP qualification logic, value exchange principles, and high-value collector definitions
  • Ensure consistent deployment of segment definitions across CRM, loyalty, product, and reporting
  • Drive segment migration strategies to move collectors up the value ladder
  • Partner with Analytics, Data Engineering, and Lifecycle teams to derive propensity models and actionable insights
  • Define incrementality standards and measurement guardrails for all Growth initiatives
  • Implement a structured test-and-learn framework across lifecycle and loyalty programs
  • Translate complex data into clear strategy—thinking in collector economics, not just channel metrics
  • Inform Lifecycle Marketing and Collector Loyalty teams on how to bucket cohorts and operationalize segmentation
  • Serve as the strategic owner ensuring segmentation is consistently applied across all Growth programs
  • Collaborate closely with product, commercial, and data teams to build scalable, cross-functional approaches to retention and reinvestment
  • Lead the monthly Collector Growth Forum, presenting segment health and economic trends
  • Build and own the VIP strategy as a cornerstone of the retention and reinvestment approach
  • Define what VIP collectors receive and the economic rationale behind each investment
  • Establish RACI clarity with Lifecycle and Loyalty counterparts on VIP qualification, benefits, and measurement

Requirements

  • Proven ownership of customer or collector segmentation frameworks tied to behavioral and value-based logic
  • Deep strategic fluency grounded in analytics, data modeling, and experimentation—ability to extract strategy from data, not just report on it
  • Experience in growth-stage, marketplace, or complex multi-product environments (e.g., gaming, e-commerce, live commerce, streaming)
  • Track record of cross-functional influence—driving alignment and execution without direct authority
  • Familiarity with modern data and analytics tooling (SQL, Snowflake, Amplitude)
  • deep coding not required, but strong conceptual fluency is
  • Builder mindset with experience scaling teams and operating in fast-paced, constantly evolving organizations

Nice to have

  • Experience in industries where Daily Active Users (DAU) is a primary KPI—gaming (non-gambling), YouTube, Discord, streaming, or similar
  • Background in marketplace environments with supply and demand dynamics
  • Familiarity with loyalty economics and VIP program design
  • Experience with AI-driven personalization or propensity modeling at scale

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