CrawlJobs Logo

Director - Collections Operations

barclays.co.uk Logo

Barclays

Location Icon

Location:
United States , Henderson ▼

Category Icon
Category:
Banking

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

200000.00 - 290000.00 USD / Year
Save Job
Save Icon
Apply Position

Job Description:

Put yourself at the heart of the Barclays. A career in banking operations puts you at the very centre of our business strategy. By putting customers at the heart of everything we do, we’re putting our whole business behind our Customer facing teams. As the face of our brand, especially in an increasingly digital world, you'll play a vital role in our customers' financial lives. Here, your voice is heard, and you’ll have the support and opportunities to thrive.

Job Responsibility:

  • Identification of trends and opportunities to improve areas and develop new process and procedures through the monitoring and analysis of operation data and performance metrices
  • Management of operations for a business area and promote efficient processes, risk management and compliance initiatives to support the bank's operations
  • Collaboration with internal stakeholders (including business leaders, project manager and SMEs) and external stakeholders (including vendors and service providers) to support business operations and promote alignment with the bank's objectives and SLAs
  • Management of operational professionals and provide guidance, coaching and support to improve colleagues' delivery quality
  • Management and development of KPIs to measure the effectiveness of operation functions, utilising data and technology to support the identification of areas that require improvement
  • Compliance with all regulatory requirements and internal policies related to customer experience
  • Creation of a safe environment for colleagues to speak up, actively and regularly encourage and solicit feedback to ensure people agenda remains focused on the right areas
  • Management of attrition by working closely with HR in implementing retention initiatives for work force
  • To manage a business function, providing significant input to function wide strategic initiatives
  • Contribute to and influence policy and procedures for the function and plan, manage and consult on multiple complex and critical strategic projects, which may be business wide
  • Manage the direction of a large team or sub-function, leading other people managers and embedding a performance culture aligned to the values of the business
  • Provide expert advice to senior functional management and committees to influence decisions made outside of own function, offering significant input to function wide strategic initiatives
  • Escalates breaches of policies / procedure appropriately
  • Foster and guide compliance, ensure regulations are observed that relevant processes in place to facilitate adherence
  • Focus on the external environment, regulators, or advocacy groups to both monitor and influence on behalf of Barclays, when appropriate
  • Demonstrate extensive knowledge of how the function integrates with the business division / Group to achieve the overall business objectives

Requirements:

  • Extensive knowledge of broader industry standards within Collections in the US credit card market
  • Ability to partner with Credit Risk management and Analytics teams in the development and optimization of Collections strategies
  • Proven experience managing a team, responsible for meeting budget and evolving operating model
  • Ability to effectively communicate, manage, and influence key stakeholders (Credit Risk Management, Internal Audit, and External Regulators)
  • Ability to make decisions based on data and experience, whilst balancing opportunities and risks
  • Perform Accountable Executive duties with respect to supplier partners, including leading contract reviews, identifying cost save opportunities, and performance management
  • Manage and optimize operational performance across captive and First Party vendor locations both domestically and internationally
  • Own and optimize the overall planning strategy of our contact center agents
  • Manage staffing levels and forecasts through data and analytics
  • Manage, coordinate and enable resourcing, budgeting and policy creation for a significant sub-function
  • Maintain broad and comprehensive knowledge of industry theories and practices within own discipline
  • Use interpretative thinking and advanced analytical skills to solve problems and design solutions in often complex/ sensitive situations
  • Exercise management authority to make significant decisions and certain strategic decisions or recommendations within own area
  • Negotiate with and influence stakeholders at a senior level both internally and externally
  • Act as principal contact point for key clients and counterparts in other functions/ businesses divisions
  • Mandated as a spokesperson for the function and business division
What we offer:
  • Wellness rooms
  • Gyms
  • Mental health support
  • Modern workspaces
  • Collaborative areas
  • State-of-the-art meeting rooms
  • On-site cafeterias
  • Fitness centers
  • Tech-equipped workstations

Additional Information:

Job Posted:
February 19, 2026

Employment Type:
Fulltime
Icon
Barclays - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Director - Collections Operations

Executive Assistant to Director of Nursing and Transformation and Chief Operations Officer

The role is responsible for providing secretarial and administrative support to ...
Location
Location
Ireland , Lucan, Co. Dublin
Salary
Salary:
Not provided
hermitageclinic.ie Logo
Blackrock Health Hermitage Clinic
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least two years’ experience in a similar role
  • High level of administrative competency with a good knowledge of the hospitals and its structure
  • Excellent IT skills – Microsoft 365 and Microsoft Office Suite, e.g. Word, Excel, Access, Outlook, PowerPoint, etc.
  • Possess strong knowledge, awareness and expertise of administration including workflow processes.
  • Proficient in preparing Visual presentations
  • Proficient in Data Extraction for analysis and power point presentations
  • Relationship management
  • Written /numerical/analytical skills
  • Accuracy/attention to detail
  • IT Skills
Job Responsibility
Job Responsibility
  • Thoroughly comprehend all aspects of EA role in diary management, typing confidential reports and arranging documentation prior and post various committee meetings
  • Ensure all correspondences are transcribed and proofread in an accurate and timely manner
  • Provide support in the co-ordination of the work of the office functions and the committees for which the Director of Nursing & Transformation (DON) is responsible
  • Take and prepare minutes as required at meetings ie Monthly Clinical Nurse Managers meeting and Nursing Executive and others as required
  • Undertake typing, word processing of correspondence, documents, forms agendas and reports
  • Maintain robust correspondence systems ensuring chronological filing and timely follow-up on outstanding responses
  • Prioritise, filter or redirect written, electronic and verbal communication to be dealt with personally or brought to the attention of the DON
  • Ensure all urgent and/or confidential communications are received and distributed from/to relevant parties in a timely manner
  • Deal with confidential sensitive/contentious information with colleagues and service users
  • Organise and plan events as necessary and provide supporting information material as required
What we offer
What we offer
  • Competitive salary
  • Onsite parking
  • Pension
  • Discounted café
  • Employee Assistance Programme
  • Discounted onsite pharmacy
  • Fulltime
Read More
Arrow Right

Finance & Data Manager

Join one of the UK's most iconic retail destinations as Finance & Data Manager f...
Location
Location
United Kingdom , Birmingham
Salary
Salary:
Not provided
jll.com Logo
JLL
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Preferably professional accounting qualifications (such as AAT or CIMA)
  • a relevant degree (UK), or equivalent credentials demonstrating financial knowledge and skill
  • Experience in leading, coaching, and developing team members
  • Experience of budget management
  • Experience of P&L management
  • Relevant Degree standard
  • Proficient decision maker
  • Experience of presenting
  • Ability to innovate & implement new systems and processes to enhance efficiency
  • Knowledge of GDPR
Job Responsibility
Job Responsibility
  • Ownership, accountability and responsibility for data and finance within the Destination
  • Contribute to and take active role as member of Management Team
  • Management of the service charge & car park budgets producing accurate financial reports to specific deadlines
  • Ensure effective management of car park financial performance and reporting in collaboration with the senior management team
  • Understand the P&L components of the car park budget
  • Present concepts /initiatives to contribute to efficient running of the business
  • Deliver and report on car park net income targets as outlined in the business plan
  • Drive additional income generation via commercialisation activities in conjunction with the client’s commercial team and optimisation of net operating car park income
  • Reconcile car park income reports and ensure cash collections are collected and reported in line with the KPI’s and scope service
  • Monthly expenditure reporting of budget and completion of FVR’s
  • Fulltime
Read More
Arrow Right

Director of Accounts Receivable

We are looking for an accomplished Director of Accounts Receivable to oversee an...
Location
Location
United States , Las Vegas
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Finance, Accounting, Business Administration, or a related field
  • Minimum of 10 years of experience in accounts receivable, with at least 5 years in a leadership role
  • Expertise in billing, credit, and collections processes
  • Proven experience managing large teams and driving organizational change
  • Strong leadership and people management skills with the ability to foster accountability
  • Proficiency in Microsoft Excel, including advanced formulas, and other financial tools
  • Excellent communication and interpersonal skills to effectively collaborate across teams
  • Ability to handle high-pressure situations with resilience and adaptability
Job Responsibility
Job Responsibility
  • Oversee all aspects of accounts receivable operations, including billing, credit, and collections, ensuring accuracy, efficiency, and compliance
  • Assist leadership with driving initiatives forward for a large team (20+)
  • Implement consistent policies and performance expectations to align with organizational standards and drive team morale
  • Ensure metrics are being met and identify opportunities for improvement
  • Streamline accounts receivable workflows and enhance reporting processes to improve efficiency and transparency
  • Collaborate with finance leadership and cross-functional teams to support business objectives and address escalated issues effectively
  • Drive change management initiatives to stabilize operations and align processes with industry best practices
  • Ensure timely and accurate posting of payments, journal entries, and reconciliations to maintain financial integrity
  • Optimize B2B collections processes to reduce outstanding balances and improve cash flow
  • Support audits and month-end close activities by ensuring compliance and providing necessary documentation
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • Eligibility to enroll in a 401(k) plan
  • Free online training
  • Fulltime
Read More
Arrow Right

Business Manager

Business Manager role for a brand new state-of-the-art hospital in Oxford. Oppor...
Location
Location
United Kingdom , Oxford
Salary
Salary:
55000.00 GBP / Year
compass-associates.com Logo
Compass Associates
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experienced and dynamic Senior Manager
  • Exceptional interpersonal and leadership skills
  • Effective decision maker
  • Able to prioritise own workload whilst responding to interruptions
  • Able to deal with unpredictable work patterns
  • Proactively deal with issues without reference to others
Job Responsibility
Job Responsibility
  • Overall responsibility for all business functions, including budget control, operational management of patient pathways, and billing/accounting
  • Line-manage the Front of House and Administration teams
  • Promote a patient-centred approach, upholding exceptional customer service principles
  • Ensure all staff are appropriately inducted, trained, and supported
  • Identify and address training and development needs for staff
  • Recruit suitable candidates for Front of House, Administration, and clinical support roles
  • Support the Centre Director, Clinical Service Director and Operations Director in identifying new business opportunities, service redesign initiatives, and operational improvements
  • Use service improvement techniques, audit processes, and data analysis to monitor and enhance service delivery
  • Engage proactively with service users, clinical teams, and key stakeholders
  • Assist in implementing and maintaining clinical governance, complaints, and risk management processes
What we offer
What we offer
  • Generous Annual Bonus Scheme
  • Paid for park and ride
  • Great work-life balance
  • Professional registration paid for annually
  • Personal Development Plan
  • 27 Days Annual Leave + Bank Holidays
  • Private Medical Insurance
  • Eye Care
  • Annual Flu Vaccines
  • Private Pension
  • Fulltime
Read More
Arrow Right

Service Co-ordinator

Our client is seeking a strong service co-ordinator to join their dynamic & smal...
Location
Location
United Kingdom , Richmond
Salary
Salary:
30000.00 - 35000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in managing technical teams and operations
  • Strong interpersonal skills and the ability to communicate effectively, both verbally and in writing
  • Technical expertise in the services industry
  • A customer-focused approach with the ability to navigate challenges and deliver solutions
  • Competence in data analysis and the creation of management information, with strong skills in Microsoft Office, particularly Excel
Job Responsibility
Job Responsibility
  • Manage and support a team of field-based engineers, ensuring they are motivated and performing at their best
  • Collaborate closely with the Managing Director and Operations Director on daily operations and project support
  • Provide technical guidance to engineers on maintenance and repair of equipment
  • Maintain a strong focus on customer service by identifying solutions that meet client needs and resolving any issues that arise
  • Implement effective time management strategies to prioritise tasks and meet tight deadlines
  • Analyse performance trends and address any issues promptly to maintain service excellence
  • Foster a collaborative team environment, inspiring individuals to leverage their strengths for collective success
  • Ensure compliance with commercial aspects of contracts
What we offer
What we offer
  • 25 days holiday
  • pension
  • performance bonus
  • team social and lunches
  • Fulltime
Read More
Arrow Right

Assistant Manager, Tech Ops

At Carnival Cruise Line, our mission is to create safe, fun, and memorable vacat...
Location
Location
United States , Miami
Salary
Salary:
Not provided
carnival.com Logo
Carnival Cruises
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Marine Engineering, Mechanical Engineering, Electrical Engineering, or a related technical field
  • Ability to learn quickly. Comfortable learning new software or systems used in maintenance, procurement, and ship operations (Infoship, AMOS, SharePoint, internal dashboards)
  • Working knowledge of Microsoft Office suite. Strong proficiency with Excel, PowerPoint, Project (Gantt Chart), and Word
  • Excellent communication and follow-up skills for frequent interactions with Shoreside staff and shipboard team
  • Strong interpersonal skills to work with others from multiple departments across CCL
  • Outgoing and able to work in a diverse team
  • Knowledge of marine technical and regulatory compliance
  • Organizational skills to coordinate multiple ship activities simultaneously
  • 3–5 years of experience in technical operations, marine engineering, or shipboard maintenance
Job Responsibility
Job Responsibility
  • Support the Technical Operations Manager, Hotel Superintendent and Technical Operations Director by managing logistical, administrative and procurement tasks involved in ship maintenance
  • Proactively follows up on delinquent PO's and cabin requests, among others
  • Serves as point of contact for all ship technical issues when the Technical Operations Manager is unavailable
  • Monitors data collected from ship technical performance reporting to provide recommendations for long-term technical operations planning
  • Provide logistical and administrative support for ship maintenance including the development of execution plans for services delegated by the Technical Ship Leaders, completion of items identified in service order checklists, and timely delivery for services and parts required by ships and processing approved requisitions
  • Provide support to Technical Operations Managers for the annual planning and budgeting process, weekly meetings, ship maintenance requirements, identification of service providers, and others as required
  • Serve as back up to the Technical Operations Manager in providing support for all ship technical issues as required. Including onboard ship visits such as: HESS Audits, USCG Inspections, Class Surveys/Audits, etc
  • Support the TOD and TOM in tracking Lloyds Register Condition of Class (CoC), Statutory Deficiencies (SD), Actionable Items (AI) related to the ships of the assigned POD
  • Collaborate and communicate cross-functionally with shared services to book cabins and acquire riding teams for assigned ships as needed to service ship requirements
  • Collect and analyze technical performance data to support shipboard operations and assist Technical Ship Leaders in developing solutions and long-term plans
What we offer
What we offer
  • Cost-effective medical, dental and vision plans
  • Employee Assistance Program and other mental health resources
  • Company paid term life insurance and disability coverage
  • 401(k) plan that includes a company match
  • Employee Stock Purchase plan
  • Paid Time Off
  • Holidays
  • Vacation Time
  • Sick Time
  • Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
  • Fulltime
Read More
Arrow Right

Associate Director, Revenue Cycle Operations

Reporting to the Director of Revenue Cycle Operations, the Associate Director, R...
Location
Location
United States
Salary
Salary:
140000.00 - 161000.00 USD / Year
springhealth.com Logo
Spring Health
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years in healthcare revenue cycle operations, including payer billing and collections
  • 3+ years of direct team leadership experience, including managing managers or cross-functional teams
  • Deep understanding of claims processing, coding, payer contracting, and HIPAA compliance
  • Demonstrated success improving billing KPIs and operational efficiency
  • Proficiency with billing systems and Excel-based data analysis
Job Responsibility
Job Responsibility
  • Oversee day-to-day revenue cycle operations, ensuring timely and accurate claims submission, resolution, and collections
  • Collaborate cross-functionally to ensure scalable workflows for emerging services and billing complexities
  • Implement process improvements to reduce denials, shorten AR cycle times, and improve payment accuracy
  • Support strategic planning, budgeting, and forecasting for the revenue cycle function
  • Monitor KPIs and reporting dashboards to assess team performance and escalate risks and opportunities
  • Lead, mentor, and develop a team of billing managers and analysts
What we offer
What we offer
  • Health, Dental, Vision benefits start on your first day
  • Access to One Medical accounts
  • HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs
  • Employer sponsored 401(k) match of up to 2%
  • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
  • Competitive paid time off policies including vacation, sick leave and company holidays
  • Parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents at 6 months tenure
  • Access to Noom, a weight management program
  • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses
  • Access to Wellhub
  • Fulltime
Read More
Arrow Right

Director of Accounts Receivable

The primary role of this position is to streamline and enhance the accounts rece...
Location
Location
United States , Del Mar
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 6 years of experience in Accounts Receivable and Credit
  • Proficiency in Accounts Receivable (AR) is essential
  • Must have experience with Microsoft Dynamics 365 Business Central
  • Experience in Cash Collections is necessary
  • Ability to manage Multiple Entities
  • Knowledge of Standard Operation Procedure is required
  • Should have skills in Collections Management
  • Familiarity with Credit Memo, Credit Notes, and Credit Reports is expected
  • Excellent Account Management skills are required
Job Responsibility
Job Responsibility
  • Implement strategies to enhance collections efficiency and reduce DSO
  • Oversee the creation of robust and scalable processes by evaluating and enhancing the current SOPs
  • Lead a team of AR professionals, instilling a high-performance and result-oriented culture
  • Develop streamlined workflows for improved invoicing, reconciliation, and reporting accuracy within a multi-entity framework
  • Utilize Business Central 365 for maintaining AR integrity and optimizing system usage for reporting and operational purposes
  • Collaborate with cross-functional teams like finance, operations, and credit to resolve disputes and incorporate AR best practices throughout the organization
  • Deliver detailed and timely reporting on AR metrics, trends, and performance to the executive leadership
  • Ensure compliance with company policies, regulatory requirements, and audit standards across all entities
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
  • Fulltime
Read More
Arrow Right
Remote jobs Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog Salaries About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy