CrawlJobs Logo

Director - Collections Operations

barclays.co.uk Logo

Barclays

Location Icon

Location:
United States , Henderson ▼

Category Icon
Category:
Banking

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

200000.00 - 290000.00 USD / Year
Save Job
Save Icon
Apply Position

Job Description:

Put yourself at the heart of the Barclays. A career in banking operations puts you at the very centre of our business strategy. By putting customers at the heart of everything we do, we’re putting our whole business behind our Customer facing teams. As the face of our brand, especially in an increasingly digital world, you'll play a vital role in our customers' financial lives. Here, your voice is heard, and you’ll have the support and opportunities to thrive.

Job Responsibility:

  • Identification of trends and opportunities to improve areas and develop new process and procedures through the monitoring and analysis of operation data and performance metrices
  • Management of operations for a business area and promote efficient processes, risk management and compliance initiatives to support the bank's operations
  • Collaboration with internal stakeholders (including business leaders, project manager and SMEs) and external stakeholders (including vendors and service providers) to support business operations and promote alignment with the bank's objectives and SLAs
  • Management of operational professionals and provide guidance, coaching and support to improve colleagues' delivery quality
  • Management and development of KPIs to measure the effectiveness of operation functions, utilising data and technology to support the identification of areas that require improvement
  • Compliance with all regulatory requirements and internal policies related to customer experience
  • Creation of a safe environment for colleagues to speak up, actively and regularly encourage and solicit feedback to ensure people agenda remains focused on the right areas
  • Management of attrition by working closely with HR in implementing retention initiatives for work force
  • To manage a business function, providing significant input to function wide strategic initiatives
  • Contribute to and influence policy and procedures for the function and plan, manage and consult on multiple complex and critical strategic projects, which may be business wide
  • Manage the direction of a large team or sub-function, leading other people managers and embedding a performance culture aligned to the values of the business
  • Provide expert advice to senior functional management and committees to influence decisions made outside of own function, offering significant input to function wide strategic initiatives
  • Escalates breaches of policies / procedure appropriately
  • Foster and guide compliance, ensure regulations are observed that relevant processes in place to facilitate adherence
  • Focus on the external environment, regulators, or advocacy groups to both monitor and influence on behalf of Barclays, when appropriate
  • Demonstrate extensive knowledge of how the function integrates with the business division / Group to achieve the overall business objectives

Requirements:

  • Extensive knowledge of broader industry standards within Collections in the US credit card market
  • Ability to partner with Credit Risk management and Analytics teams in the development and optimization of Collections strategies
  • Proven experience managing a team, responsible for meeting budget and evolving operating model
  • Ability to effectively communicate, manage, and influence key stakeholders (Credit Risk Management, Internal Audit, and External Regulators)
  • Ability to make decisions based on data and experience, whilst balancing opportunities and risks
  • Perform Accountable Executive duties with respect to supplier partners, including leading contract reviews, identifying cost save opportunities, and performance management
  • Manage and optimize operational performance across captive and First Party vendor locations both domestically and internationally
  • Own and optimize the overall planning strategy of our contact center agents
  • Manage staffing levels and forecasts through data and analytics
  • Manage, coordinate and enable resourcing, budgeting and policy creation for a significant sub-function
  • Maintain broad and comprehensive knowledge of industry theories and practices within own discipline
  • Use interpretative thinking and advanced analytical skills to solve problems and design solutions in often complex/ sensitive situations
  • Exercise management authority to make significant decisions and certain strategic decisions or recommendations within own area
  • Negotiate with and influence stakeholders at a senior level both internally and externally
  • Act as principal contact point for key clients and counterparts in other functions/ businesses divisions
  • Mandated as a spokesperson for the function and business division
What we offer:
  • Wellness rooms
  • Gyms
  • Mental health support
  • Modern workspaces
  • Collaborative areas
  • State-of-the-art meeting rooms
  • On-site cafeterias
  • Fitness centers
  • Tech-equipped workstations

Additional Information:

Job Posted:
February 19, 2026

Employment Type:
Fulltime
Icon
Barclays - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Director - Collections Operations

Operations Director

Inspiring every child to reach their full potential through tailored tutoring. O...
Location
Location
United Kingdom , Bordon
Salary
Salary:
60000.00 - 70000.00 GBP / Year
purehumanresources.co.uk Logo
Pure Human Resources
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven senior leadership experience in operations, ideally within education, alternative provision, or a similar service-led sector
  • Strong commercial and financial management skills, including budgeting and performance reporting
  • Track record of scaling teams and driving business growth
  • Excellent organisational ability with the capacity to manage multiple priorities
  • Strong knowledge of safeguarding, compliance, and safer recruitment
  • Confident communicator, negotiator, and influencer with excellent stakeholder management skills
  • Goal-driven with a record of achieving business objectives
Job Responsibility
Job Responsibility
  • Lead and develop the Operations Team to achieve collective and individual goals
  • Work with Directors to turn company strategy into operational plans
  • Oversee operational processes including referrals, tutor allocation, compliance, and safeguarding
  • Monitor performance, implement reporting systems, and ensure continuous improvement
  • Manage operational budgets, ensuring efficiency and profitability
  • Oversee debt management, cash control, and financial reporting
  • Support business growth, including expansion into new regions and services
  • Represent ABC Education at external meetings and forums, promoting company values
  • Ensure compliance with statutory frameworks and safeguarding practices
  • Identify risks and oversee contingency planning
What we offer
What we offer
  • Statuatory pension
  • Free onsite parking
  • Supportive, friendly working environment
  • Fulltime
Read More
Arrow Right

Executive Assistant to Director of Nursing and Transformation and Chief Operations Officer

The role is responsible for providing secretarial and administrative support to ...
Location
Location
Ireland , Lucan, Co. Dublin
Salary
Salary:
Not provided
hermitageclinic.ie Logo
Blackrock Health Hermitage Clinic
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least two years’ experience in a similar role
  • High level of administrative competency with a good knowledge of the hospitals and its structure
  • Excellent IT skills – Microsoft 365 and Microsoft Office Suite, e.g. Word, Excel, Access, Outlook, PowerPoint, etc.
  • Possess strong knowledge, awareness and expertise of administration including workflow processes.
  • Proficient in preparing Visual presentations
  • Proficient in Data Extraction for analysis and power point presentations
  • Relationship management
  • Written /numerical/analytical skills
  • Accuracy/attention to detail
  • IT Skills
Job Responsibility
Job Responsibility
  • Thoroughly comprehend all aspects of EA role in diary management, typing confidential reports and arranging documentation prior and post various committee meetings
  • Ensure all correspondences are transcribed and proofread in an accurate and timely manner
  • Provide support in the co-ordination of the work of the office functions and the committees for which the Director of Nursing & Transformation (DON) is responsible
  • Take and prepare minutes as required at meetings ie Monthly Clinical Nurse Managers meeting and Nursing Executive and others as required
  • Undertake typing, word processing of correspondence, documents, forms agendas and reports
  • Maintain robust correspondence systems ensuring chronological filing and timely follow-up on outstanding responses
  • Prioritise, filter or redirect written, electronic and verbal communication to be dealt with personally or brought to the attention of the DON
  • Ensure all urgent and/or confidential communications are received and distributed from/to relevant parties in a timely manner
  • Deal with confidential sensitive/contentious information with colleagues and service users
  • Organise and plan events as necessary and provide supporting information material as required
What we offer
What we offer
  • Competitive salary
  • Onsite parking
  • Pension
  • Discounted café
  • Employee Assistance Programme
  • Discounted onsite pharmacy
  • Fulltime
Read More
Arrow Right

Director of Accounts Receivable

We are looking for an accomplished Director of Accounts Receivable to oversee an...
Location
Location
United States , Las Vegas
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Finance, Accounting, Business Administration, or a related field
  • Minimum of 10 years of experience in accounts receivable, with at least 5 years in a leadership role
  • Expertise in billing, credit, and collections processes
  • Proven experience managing large teams and driving organizational change
  • Strong leadership and people management skills with the ability to foster accountability
  • Proficiency in Microsoft Excel, including advanced formulas, and other financial tools
  • Excellent communication and interpersonal skills to effectively collaborate across teams
  • Ability to handle high-pressure situations with resilience and adaptability
Job Responsibility
Job Responsibility
  • Oversee all aspects of accounts receivable operations, including billing, credit, and collections, ensuring accuracy, efficiency, and compliance
  • Assist leadership with driving initiatives forward for a large team (20+)
  • Implement consistent policies and performance expectations to align with organizational standards and drive team morale
  • Ensure metrics are being met and identify opportunities for improvement
  • Streamline accounts receivable workflows and enhance reporting processes to improve efficiency and transparency
  • Collaborate with finance leadership and cross-functional teams to support business objectives and address escalated issues effectively
  • Drive change management initiatives to stabilize operations and align processes with industry best practices
  • Ensure timely and accurate posting of payments, journal entries, and reconciliations to maintain financial integrity
  • Optimize B2B collections processes to reduce outstanding balances and improve cash flow
  • Support audits and month-end close activities by ensuring compliance and providing necessary documentation
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • Eligibility to enroll in a 401(k) plan
  • Free online training
  • Fulltime
Read More
Arrow Right

Sr. Director, B2B Marketing

We are seeking a strategic, data-driven Sr. Marketing Director to lead our indus...
Location
Location
United States , Orlando
Salary
Salary:
150000.00 - 160000.00 USD / Year
certus.com Logo
Certus
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 7+ years of experience in B2B marketing, ideally with SaaS or technology products with several years leading marketing professionals
  • Strong background in industry research, segmentation, and persona development
  • Proven experience leading demand generation or multi-channel marketing strategies
  • Demonstrated ability to manage and mentor a marketing team
  • Ability to translate industry insights into actionable campaign ideas and messaging
  • Strong understanding of digital channels including SEO, SEM, paid social, email, and website optimization
  • Experience working cross-functionally with sales, product, and creative teams
  • Excellent communication, strategic thinking, and project-management skills
Job Responsibility
Job Responsibility
  • Conduct in-depth research on the assigned industry, including market trends, regulatory drivers, operational challenges, and buyer pain points
  • Develop and maintain ideal customer profiles (ICPs) and segmentation strategies
  • Identify opportunities to position our SaaS solutions as the preferred choice within the industry
  • Monitor competitor activity, industry events, and emerging technologies to guide marketing direction
  • Design, influence, and execute integrated marketing strategies across web, email, PPC, social media, content marketing, and outbound campaigns
  • Oversee development of creative briefs that guide content writers, designers, and video producers
  • Partner with SEO, SEM, digital advertising, and organic social strategies to increase brand awareness and lead volume
  • Ensure tight partnerships with sales to align messaging and ensure seamless handoff of marketing-generated leads
  • Manage and coach a team: Two Industry Marketing Managers (research, messaging development, campaigns) and One Lead Operations Director (lead collection, scoring, routing, CRM optimization)
  • Mentor the team on campaign design, research skills, and best practices in working with channel leaders to execute strategies
What we offer
What we offer
  • Annual performance bonus of up to 20%
  • Fulltime
Read More
Arrow Right
New

AR Coordinator

Assist the Director of Financial Operations in the day-to-day operations of the ...
Location
Location
United States , Norfolk
Salary
Salary:
33828.00 USD / Year
odu.edu Logo
Old Dominion University
Expiration Date
February 23, 2026
Flip Icon
Requirements
Requirements
  • Working knowledge of Microsoft Office and accounting concepts
  • Working knowledge of accepted accounting and bookkeeping principles
  • Working knowledge of AR/billing/collections practices
  • Working knowledge of reconciliation methods
  • Working knowledge of data entry and filing
  • Working knowledge of office software (spreadsheets, word processing)
  • Working knowledge of ERP/financial systems
  • Working knowledge of privacy considerations for student financial record
  • Effective oral and written communication skills
  • Strong interpersonal communication skills
Job Responsibility
Job Responsibility
  • Assist the Director of Financial Operations in the day-to-day operations of the Accounts Receivable Department
  • Maintain billing and collections of receivables
  • Review and process refunds
  • Provide customer service to students and vendors
  • Research and resolve account receivable problems
  • Monitor and review accounts receivable accounts including student and contractual services
  • Fulltime
!
Read More
Arrow Right

Service Co-ordinator

Our client is seeking a strong service co-ordinator to join their dynamic & smal...
Location
Location
United Kingdom , Richmond
Salary
Salary:
30000.00 - 35000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in managing technical teams and operations
  • Strong interpersonal skills and the ability to communicate effectively, both verbally and in writing
  • Technical expertise in the services industry
  • A customer-focused approach with the ability to navigate challenges and deliver solutions
  • Competence in data analysis and the creation of management information, with strong skills in Microsoft Office, particularly Excel
Job Responsibility
Job Responsibility
  • Manage and support a team of field-based engineers, ensuring they are motivated and performing at their best
  • Collaborate closely with the Managing Director and Operations Director on daily operations and project support
  • Provide technical guidance to engineers on maintenance and repair of equipment
  • Maintain a strong focus on customer service by identifying solutions that meet client needs and resolving any issues that arise
  • Implement effective time management strategies to prioritise tasks and meet tight deadlines
  • Analyse performance trends and address any issues promptly to maintain service excellence
  • Foster a collaborative team environment, inspiring individuals to leverage their strengths for collective success
  • Ensure compliance with commercial aspects of contracts
What we offer
What we offer
  • 25 days holiday
  • pension
  • performance bonus
  • team social and lunches
  • Fulltime
Read More
Arrow Right

Assistant Manager, Tech Ops

At Carnival Cruise Line, our mission is to create safe, fun, and memorable vacat...
Location
Location
United States , Miami
Salary
Salary:
Not provided
carnival.com Logo
Carnival Cruises
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Marine Engineering, Mechanical Engineering, Electrical Engineering, or a related technical field
  • Ability to learn quickly. Comfortable learning new software or systems used in maintenance, procurement, and ship operations (Infoship, AMOS, SharePoint, internal dashboards)
  • Working knowledge of Microsoft Office suite. Strong proficiency with Excel, PowerPoint, Project (Gantt Chart), and Word
  • Excellent communication and follow-up skills for frequent interactions with Shoreside staff and shipboard team
  • Strong interpersonal skills to work with others from multiple departments across CCL
  • Outgoing and able to work in a diverse team
  • Knowledge of marine technical and regulatory compliance
  • Organizational skills to coordinate multiple ship activities simultaneously
  • 3–5 years of experience in technical operations, marine engineering, or shipboard maintenance
Job Responsibility
Job Responsibility
  • Support the Technical Operations Manager, Hotel Superintendent and Technical Operations Director by managing logistical, administrative and procurement tasks involved in ship maintenance
  • Proactively follows up on delinquent PO's and cabin requests, among others
  • Serves as point of contact for all ship technical issues when the Technical Operations Manager is unavailable
  • Monitors data collected from ship technical performance reporting to provide recommendations for long-term technical operations planning
  • Provide logistical and administrative support for ship maintenance including the development of execution plans for services delegated by the Technical Ship Leaders, completion of items identified in service order checklists, and timely delivery for services and parts required by ships and processing approved requisitions
  • Provide support to Technical Operations Managers for the annual planning and budgeting process, weekly meetings, ship maintenance requirements, identification of service providers, and others as required
  • Serve as back up to the Technical Operations Manager in providing support for all ship technical issues as required. Including onboard ship visits such as: HESS Audits, USCG Inspections, Class Surveys/Audits, etc
  • Support the TOD and TOM in tracking Lloyds Register Condition of Class (CoC), Statutory Deficiencies (SD), Actionable Items (AI) related to the ships of the assigned POD
  • Collaborate and communicate cross-functionally with shared services to book cabins and acquire riding teams for assigned ships as needed to service ship requirements
  • Collect and analyze technical performance data to support shipboard operations and assist Technical Ship Leaders in developing solutions and long-term plans
What we offer
What we offer
  • Cost-effective medical, dental and vision plans
  • Employee Assistance Program and other mental health resources
  • Company paid term life insurance and disability coverage
  • 401(k) plan that includes a company match
  • Employee Stock Purchase plan
  • Paid Time Off
  • Holidays
  • Vacation Time
  • Sick Time
  • Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
  • Fulltime
Read More
Arrow Right
New

Deputy Director - Development Co-operation Directorate

DCD is looking for a dynamic and visionary Deputy Director who will support the ...
Location
Location
France , Paris
Salary
Salary:
14279.00 EUR / Month
iea.org Logo
IEA
Expiration Date
March 02, 2026
Flip Icon
Requirements
Requirements
  • An advanced university degree in economics, international relations, public policy, or a related subject
  • At least 10 years’ experience in development co-operation, international relations, or public policy within an international or governmental organisation
  • Excellent knowledge of current issues in sustainable development, international co-operation, and development finance
  • Proven record of conducting relations at senior levels within a political decision-making environment with well-established contacts with key players and stakeholders in the relevant international communities
  • Excellent knowledge of development policy, development finance, and the global development architecture
  • Extensive experience in managing and delivering complex programmes and budgets and leading large, diverse international teams
  • Demonstrated ability to secure funding from various sources to support policy areas
  • Strong analytical skills and experience in strategic planning and policy formulation
  • Experience working with international organisations such as the United Nations, World Bank, IMF, and other multilateral development institutions
  • Fluency in one of the two OECD official languages (English and French) and a knowledge of, or willingness to learn, the other
Job Responsibility
Job Responsibility
  • Support the preparation and implementation of the Directorate’s PWB
  • Assist the Director in setting the strategic orientation of the Directorate, ensuring high-quality outputs and timely advice on substantive, managerial and institutional matters
  • Support the delivery of strategic outcomes on sustainable development in emerging and developing economies by strengthening horizontal work and engagement with non-member countries and developing regions, in line with the PWB
  • Support the Director in serving the DAC by providing international thinking and research on sustainable development in emerging and developing economies, aligned with evolving global dynamics and the Organisation’s global contribution
  • Identify emerging global opportunities and risks to develop robust, evidence-based policy guidance for member and non-member countries
  • Contribute to enhancing the global impact of the OECD’s work on development, with strengthened engagement with key partners and developing countries in international development processes
  • Support the DCD contribution to the Office of the Secretary-General, the OECD Sherpa, and their respective teams on targeted policy advice and on the Organisation’s contributions in the development field, including to the G20 and G7
  • Support the Director in managing the Directorate’s human capital through workforce planning, recruitment, staff development, and performance management
  • Ensure the effective allocation of financial and human resources to deliver the Directorate’s priorities and maximise value
  • Lead the development and implementation of a strategic resource mobilisation plan to secure voluntary contributions and partnerships in support of the Directorate’s programme of work
What we offer
What we offer
  • Monthly base salary starting from 14 279 EUR plus allowances, based on eligibility, exempt of French income tax
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy