Director Cloud Solution Architect

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty. In the Customer Success team, we are looking for people with a passion for delivering customer success. As a Cloud Solution Architecture Manager (CSA Manager) of Managers reporting to the Time zone leader of the SfMC (Support for Mission Critical) EMEA and Asia Time Zones, you will manage a team of managers and architects who enable SfMC customers to achieve their outcomes, based on their investments in Microsoft technology. Leveraging your leading technical team’s expertise, you will drive the team to ensure customers get value from their Microsoft investments. In this role you will be leading a highly diverse team across the Asia and Middle east and Africa region ensuring seamless delivery, collaboration, and shared goals across the team. You will collaborate with the CSA Manager of Managers in EMEA and the Americas to ensure consistency of readiness and delivery. The Asia and MEA CSA Manager of Managers is responsible for the performance of the SfMC Delivery Asia and MEA business, which is comprised of 100+ individuals spread across a number of front line managers. The role is highly collaborative, working with customers and Microsoft teams to create exceptional experiences and business value. As an organizational leader you will be expected to create clarity in a complex environment, generate energy through a bias towards action, and deliver results from a performance and scorecard standpoint.