Director, Clinical Performance and Operations Job at The Cigna Group (Bloomfield)

Job Responsibility

Drive high-priority, cross-functional initiatives across the Office of the Chief Medical Officer
ensure execution, accountability, and communication across teams
Own end-to-end process for initiatives from intake through closeout: scope, schedule, dependencies, risks, decisions, outcomes, and value realization
Oversee the development and use integrated project plans, roadmaps, and delivery artifacts (e.g., charters, RACIs, milestones, dashboards) to ensure clear accountability and on-time execution
Proactively manage risks, issues, and dependencies
drive mitigation strategies and timely resolution across stakeholders
Partner with stakeholders to manage scope changes and assess impacts to timelines, resources, and outcomes
Prioritize needs across multiple initiatives simultaneously in a fast-paced, evolving environment
operate effectively with ambiguity and minimal direction
Prepare comprehensive briefing materials for CEO and team meetings—partnering with cross-functional stakeholders to synthesize key insights, risks, trade-offs, and recommendations
Develop concise, executive-ready reporting that communicates progress, risks, decisions required, and performance metrics
Ensure staff provide CMO meeting logistics and content flow (agenda, prereads, stakeholder inputs) and ensure timely follow-through on action items and commitments
Maintain a decision and action log
track ownership, due dates, and outcomes
escalate blockers to ensure momentum
Support leadership routines and governance forums (kickoffs, status reviews, risk/decision reviews, retrospectives), including facilitation support and documentation
Act as a central liaison across teams, facilitating communication and driving clarity on priorities emerging from the Office of the Chief Medical Officer
Serve as a connector across business units and functions to ensure consistent messaging, sequencing, and change management across initiatives
Lead on clinical L&D, along with community and culture-building initiatives
Build and maintain strong relationships with key stakeholders
foster collaboration, value other perspectives, and gain support and buy-in for recommendations
Craft internal communications (and partner on external communications as needed) to inform, educate, and facilitate adoption of priorities, strategy, and operating changes
Develop and maintain dashboards and KPI reporting tools to support performance management and transparent progress tracking
Provide overall leadership and direction for the team, with full accountability for hiring, goal setting, coaching, performance management, and development to ensure strong individual and team performance
Effectively deploy and leverage team capabilities to achieve results, aligning skills and capacity to priorities, setting clear expectations, and holding the team accountable for delivering outcomes in support of business objectives
Drive sustained engagement and a high-performance culture, fostering trust, inclusion, and collaboration while actively developing talent, addressing engagement drivers, and leading the team through change

Requirements

Bachelor's degree required (Business, Project Management, Communications, Healthcare, or related field) or equivalent experience
7+ years of program/project management experience delivering complex, cross-functional initiatives in a matrixed environment
Demonstrated proficiency in core program management disciplines: planning, scheduling, risk/issue management, dependency tracking, governance, and change control
Demonstrated experience leading and managing teams, with accountability for setting direction, driving results, and building a high-performing, engaged organization
Exceptional written and verbal communication skills, including preparation of executive-ready materials and presenting to senior leaders
Strong stakeholder management and influence skills
ability to move diverse teams toward a common outcome
Comfort with ambiguity, organizational agility, and a strong drive for results
disciplined follow-through and accountability orientation
Proficiency with project and collaboration tools (e.g., Microsoft Office/Teams, SharePoint
program management tooling such as Wrike, Microsoft Project, or similar)

Nice to have

Advanced degree preferred (MBA, MHA, MPH) or equivalent experience
Experience supporting executive leaders or working in a Chief of Staff / executive operations role
Experience leading organizational transformation and applying change management principles, methodologies, and tools
Healthcare payer/provider, PBM, or integrated delivery system experience
Experience using AI-enabled productivity or project management solutions to accelerate planning, synthesis, and reporting

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Director, Clinical Performance and Operations

Job Responsibility

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