Director, Client Solutions

• Set the overall vision and strategic plan for the Client Solutions Management team focusing on driving product adoption and driving growth through gross renewals and net retention improvements
• Manage Alloy’s 7 Customer Success & Engagement Managers across the US & Canada, who are responsible for the entirety of Alloy’s customer base
• Own Alloy’s Gross and Net Retention numbers
• Ensure the Client Solutions team has the necessary skills and competencies to deliver business value for our customers
• Act as an executive sponsor for strategic customers
• Partner with product and marketing to shape product roadmap and drive account based marketing activities
• In partnership with People Operations, recruit, hire and onboard open roles on your team as we scale up as well as develop and manage career paths for your team

• 6+ years of experience in SaaS customer success, management consulting or related analytical, consultative, client-facing fields
• 3+ years of experience leading and managing teams in SaaS customer success, management consulting or related analytical, consultative, client-facing fields
• Demonstrated ability to retain millions of dollars at a best in class level with an ownership mindset
• Ability to uplevel direct reports and build scalable enablement curriculum and processes
• Ability to build long-lasting relationships with senior executives and functional managers, acting as a trusted outside resource for problem structuring
• Exceptional analytical problem-solving skills, with the ability to understand technical details while staying focused on business
• Demonstrated senior selling skills within consultative projects
• Ownership mindset demonstrating drive, initiative, energy and a sense of urgency
• Highly motivated, self-directed, team player
• Success in recruiting, onboarding, and retaining team members
• Willingness to travel quarterly to customer on-sites and/or to visit team members

Salary is a mix of base and and semi-annual on target bonus tied to team and company performance