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Alloy.ai Logo Alloy.ai · IT - Administration

Director, Client Solutions

United States, Washington, DC Employment contract 145000.00 - 205000.00 USD / Year · Job Posted December 05, 2025
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Job Description

We are looking for a Director for our Client Solutions team. You will oversee a team of client success managers, CSMs, who manage the entirety of Alloy.ai’s customer base. The primary charge of this team is to drive value for our customers, and manage executive and commercial relationships - including renewals, upsells, and partnering with sales on cross sells.

Job Responsibility

  • Set the overall vision and strategic plan for the Client Solutions Management team focusing on driving product adoption and driving growth through gross renewals and net retention improvements
  • Manage Alloy’s 7 Customer Success & Engagement Managers across the US & Canada, who are responsible for the entirety of Alloy’s customer base
  • Own Alloy’s Gross and Net Retention numbers
  • Ensure the Client Solutions team has the necessary skills and competencies to deliver business value for our customers
  • Act as an executive sponsor for strategic customers
  • Partner with product and marketing to shape product roadmap and drive account based marketing activities
  • In partnership with People Operations, recruit, hire and onboard open roles on your team as we scale up as well as develop and manage career paths for your team

Requirements

  • 6+ years of experience in SaaS customer success, management consulting or related analytical, consultative, client-facing fields
  • 3+ years of experience leading and managing teams in SaaS customer success, management consulting or related analytical, consultative, client-facing fields
  • Demonstrated ability to retain millions of dollars at a best in class level with an ownership mindset
  • Ability to uplevel direct reports and build scalable enablement curriculum and processes
  • Ability to build long-lasting relationships with senior executives and functional managers, acting as a trusted outside resource for problem structuring
  • Exceptional analytical problem-solving skills, with the ability to understand technical details while staying focused on business
  • Demonstrated senior selling skills within consultative projects
  • Ownership mindset demonstrating drive, initiative, energy and a sense of urgency
  • Highly motivated, self-directed, team player
  • Success in recruiting, onboarding, and retaining team members
  • Willingness to travel quarterly to customer on-sites and/or to visit team members

What we offer

Salary is a mix of base and and semi-annual on target bonus tied to team and company performance

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