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Director, Client Migrations

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Personify Health

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Location:
United States

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

135000.00 - 150000.00 USD / Year
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Job Description:

We're seeking an experienced leader who can oversee a team of solution design and implementation professionals managing complex, client-facing migration projects. As our Director of Client Migrations, you'll lead teams transitioning clients from one claims platform to another while simultaneously migrating their digital experience, combining strategic leadership, technical expertise, and client engagement to ensure successful outcomes.

Job Responsibility:

  • Lead team excellence: Develop high-performing team with diverse roles managing client migrations while setting priorities, allocating resources, and ensuring accountability for project delivery
  • Foster collaborative culture: Build culture of collaboration, continuous improvement, and client-centricity while serving as leadership liaison to Enterprise Project Management team
  • Provide executive oversight: Monitor all client implementation projects ensuring on-time delivery within scope and aligned with client expectations and organizational standards
  • Serve as escalation point: Address critical issues and client concerns with strategic problem-solving while maintaining strong relationships with client executives and stakeholders
  • Define strategic direction: Establish implementation strategies for claims platform and digital experience migrations while partnering with cross-functional leaders across organization
  • Manage risk proactively: Monitor project risks and drive resolution of complex challenges while ensuring technical solutions meet client requirements and compliance standards
  • Guide technical excellence: Direct team in understanding claims administration systems and digital engagement platforms while ensuring solutions align with client needs
  • Communicate effectively: Provide clear project status updates, risk assessments, and milestone tracking to stakeholders at all organizational levels including executive leadership

Requirements:

  • 10+ years in healthcare, insurance, or TPA environments required
  • At least 5 years in leadership roles with proven success overseeing teams managing large-scale client implementations
  • Prior TPA experience strongly preferred
  • Strong understanding of claims administration platforms and digital engagement tools
  • Advanced project management skills (PMP or similar certification preferred)
  • Ability to guide teams through complex technical transitions and platform migrations
  • Exceptional leadership: Committed to coaching and mentoring team members for professional growth and development
  • Strategic alignment: Ability to align implementation strategies with organizational goals and client objectives
  • Decision-making excellence: Makes timely, data-driven decisions under pressure while managing complex, competing priorities
  • Change management expertise: Skilled in guiding clients and teams through complex transitions with confidence and clarity
  • Excellent communication and executive presence with ability to engage effectively at all organizational levels
  • Strong partnership-building skills across internal and external stakeholders
  • Capability to build trust with client executives while managing critical escalations
  • Commitment to fostering culture of collaboration, continuous improvement, and client-centricity
  • Ability to set clear priorities, allocate resources strategically, and ensure team accountability
  • Experience serving as liaison between client-facing teams and back-end technical/operational groups
What we offer:
  • Comprehensive medical and dental coverage through our own health solutions
  • Mental health support and wellness programs designed by experts
  • Flexible work arrangements
  • Retirement planning support
  • Basic Life and AD&D Insurance plus Short-Term and Long-Term Disability protection
  • Employee savings programs and voluntary benefits like Critical Illness and Hospital Indemnity coverage
  • Professional development opportunities and clear career progression paths
  • Mentorship from industry leaders
  • Learning budget
  • Unlimited PTO policy
  • Benefits effective day one

Additional Information:

Job Posted:
January 02, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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