Director, Client Executive

• Accountable for the overall client experience, retention, and satisfaction for assigned client base
• engages with assigned client base at C-suite and board level on needs and capabilities specific to client strategy, new regulation, product development and other solutions to establish an early adopter advantage
• accountable for creation and execution of the strategic level client plan in consultation with other internal stakeholders including SSv Sales
• forges deep relationships with key internal stakeholders, within SSv and beyond
• forecasts client revenues in partnership with SSv Sales to inform country-level targets
• seeks out strategic revenue opportunities, partnering with SSv Sales where these are competitive and/or complex
• sponsors incremental new business approval submissions for any organic growth within the assigned client base
• negotiates legal wording as applicable for additional services
• ensures adherence to the SSv client governance and oversight model for assigned client base
• effectively manages staff on virtual client teams, advancing collective knowledge and effectiveness
• oversees execution of all supporting plans for assigned client base and client collateral
• works proactively with product teams, providing a client perspective towards new product development to ensure we deliver on our value proposition
• accountable for roll-out and integration of new client-facing technology
• senior point of contact for resolution of issues
• maintains and enhances the reputation of HSBC through external relationships and thought leadership
• role models best practice ways of working, building collaborative relationships
• leads on projects in wider Client Management / SSv function as required.

• Experience of client management, business implementation/change, business development and/or senior operational leadership experience
• track record in owning, maintaining, and retaining client relationships across securities services products with an ability to help define and execute departmental strategy
• sound understanding of commercial and contractual drivers and contribution to AOP and business performance
• proven ability to adapt to the changing demands of the industry, clients, and internal stakeholders
• proven capacity to operate across a complex organization collaboratively, whilst ensuring that the agreed client/HSBC agenda is effectively managed
• fully proficient in understanding the regulations that drive the securities services arena and those that govern client management
• sound understanding of controls, risk management (product and market) and mitigation techniques
• client facing with excellent communication and presentation skills, including an ability to lead and manage executive-level meetings
• Mandarin fluency is advantageous, given the regional client portfolio that this role will be supporting.

Mandarin fluency.

• Opportunities for continuous professional development
• flexible working
• opportunities to grow within an inclusive and diverse environment.