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Groupe Kering Logo Groupe Kering · Sales

Director, Client Development

United States of America, New York 170000.00 - 190000.00 USD / Year · Job Posted April 23, 2026
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Job Description

The Director of Client Development for Americas plays a pivotal role within the Client Engagement department, driving the regional client strategy and implementation of clienteling initiatives across all channels.

Job Responsibility

  • Define and monitor the yearly client targets, for acquisition, retention, and reactivation, and by client segment. Align to the financial exercise of budget and forecast and to the retail ambitions
  • Define and monitor the yearly clienteling KPIs and success metrics, to drive execution
  • translate the KPIs in a pragmatic targets for the stores
  • Propose evolutions to the client segmentation, including behavioural criteria
  • Prepare ad-hoc analysis on business trends, to support action-oriented and data-driven decision-making
  • Prepare strategic recommendations by region, to support discussions with regional teams on business opportunities
  • Prepare monthly performance reports and documents for monthly business reviews (global and regional)
  • Develop tools and frameworks for day-to-day clienteling
  • Set the quarterly and monthly priorities for clienteling activities, and share within the monthly clienteling toolkit
  • Plan client activations to drive business goals, ensuring alignment across the client engagement levers (clienteling, client events, gifting) and ambitious business target
  • Develop a client development culture in the stores and across the retail hierarchy
  • Partner with Retail to improve the execution and productivity of clienteling levers (outreaches, appointments)
  • Partner with Training to develop an impactful roadmap to upgrade clienteling skillset across channels
  • support in content creation and training delivery, if required
  • Partner with Retail Excellence team to include clienteling feature evolutions in the clienteling tool roadmap
  • focus on features that simplify and empower the daily activities of the client advisors
  • Partner with Contact Strategy team on the strategy and sales ambitions for outreach campaigns, as well as on client volumes and targeting included in each outreach campaign

Requirements

  • 10+ years of experience in client development, CRM, clienteling strategy, or retail — ideally within global luxury retail environments
  • Deep understanding of luxury client behaviors, clienteling best practices, and omnichannel customer journeys
  • Strong expertise in client segmentation, lifecycle strategies, and in‑store client development techniques
  • Solid cross‑functional collaboration skills, with experience working alongside Retail, Training, Contact Strategy, and technical teams
  • Results-focused individual, driven by business performance and impact
  • Analytical skillset, with capacity to translate complex data sets into simple and actionable business recommendations
  • Excellent communication, storytelling, and influence skills, able to simplify complexity and inspire adoption
  • A strong sense of client‑centricity
  • Proven managerial and leadership capabilities
  • Experience in a regional team is a plus
  • Experience in a retail store is a plus
  • Working experience in a store is a plus

Nice to have

  • Experience in a regional team
  • Experience in a retail store
  • Working experience in a store
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