Director, Claims

• Handle Claims BAU, deliver higher-lever and timely service in case assessment, consultation, training and audit, in accordance with Treaty Terms & Conditions, RGA Standards, guidelines, Claims Philosophy and Claims authority
• Review and provide inputs to product design, policy provisions, treaty wordings, business development proposals, Claim Form design and Claims guidelines, business campaigns and related requests in a timely manner to help develop business
• Building and maintaining relationships with client claims team and other stakeholders to facilitate strategic business objectives
• Conduct claims analysis and management e.g. monitor claim trends and produce periodic dashboards and other reports
• Identify and escalate risks, issues, or service gaps in the day-to-day provision of claim service, audit program or claims reporting
• Support claim digitalization initiatives
• Effectively monitor claims team's performance, provide guidance, training, and coaching to team members and help the team grow
• Keeping abreast of relevant life insurance claims trends and issues (including acting as the Claims Team contact for industry bodies)
• Performing other duties as assigned by the manager from time to time

• Bachelor’s Degree in Arts/Sciences (BA/BS) or above required
• 10+ Years of claims experience in life & Health industry, preferably in Southeast Asia markets
• Deep understanding of the Southeast Asia market, product, client and regulation
• Advanced knowledge of medicine, law, accounting, and finance as applied to the evaluation of life reinsurance risks
• Capable of multitasking and prioritization
• Balanced technical skills and business sense
• Able to deal with pressure
• A high level of personal accountability and integrity (acting with transparency and honesty)
• Strong interpersonal skills, sound judgment, and ability to work effectively with clients and stakeholders
• Excellent communication and presentation skills
• Familiar with digital tools, strong data analytic skills and creatively thinking
• FLMI, FSI, ACS or ARA accreditation preferred

FLMI, FSI, ACS or ARA accreditation preferred