Director, Claims

• Implement RGA Hong Kong Claims Management strategy
• Deliver timely and high level of claims service to our clients
• Identify and escalate potential risks
• Develop and maintain good client relationships
• Facilitate digitization and automation
• Review and refine current processes to achieve operational excellence
• Conduct day-to-day claims operations, delivering expert case assessments, consultations, training, and audits
• Advise on product design, policy provisions, treaty wording, and business proposals to support business development
• Build and maintain productive relationships with client claims team and other stakeholders
• Conduct analysis, monitor trends and team performance, produce periodic reports
• Support digital transformation initiatives within claims
• Keeping abreast of relevant life insurance claims trends and issues
• Provide guidance, training, and coaching to junior members
• Performing additional duties as assigned by management

• Bachelor’s degree or above
• 10+ years of life and health claims experience
• At least 5 years in the Hong Kong market
• In-depth knowledge of market, products, clients, and regulations
• Advanced understanding of medicine, law, accounting, and finance as they relate to life reinsurance risk assessment
• Capable of multitasking and prioritization
• Balanced technical skills and business sense
• Able to deal with pressure
• High integrity and personal accountability
• Excellent interpersonal, communication, and presentation skills
• Sound judgment and stakeholder management
• Familiar with digital tools
• Strong data analytic skills and creatively thinking

Professional accreditations such as FLMI, FSI, ACS, or ARA are preferred

• Gain valuable knowledge from and experience with diverse, caring colleagues around the world
• Enjoy a respectful, welcoming environment that fosters individuality and encourages pioneering thought
• Join the bright and creative minds of RGA, and experience vast, endless career potential