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Director Change & Transformation

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HotSchedules Corporate

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Location:
United Kingdom , London, Macclesfield

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

The Director of Change & Transformation (CTF) is responsible for establishing and leading Fourth’s enterprise-wide Change & Transformation Function. While the immediate priority is the execution of Fourth’s organisational restructure, this role is explicitly accountable for building a permanent, scalable change capability that will own and manage a long-term transformation and change portfolio across the organisation. This role ensures Fourth transitions into an AI-native, GM-led, adoption-first operating model. The Director of CTF drives governance, alignment, change readiness, leadership enablement, and disciplined execution across all transformation workstreams.

Job Responsibility:

  • Build the enterprise Change & Transformation Function as a permanent operating capability
  • Define the overarching transformation framework, methods, and standards
  • Partner with Executive and Senior Leadership to align transformation priorities
  • Translate Fourth’s AI-native strategy and customer journey model into organisational, process, and behaviour change requirements
  • Shape the future-state culture, ensuring the organisation adopts new ways of working
  • Establish and run the Transformation Steering Committee
  • Own the enterprise transformation roadmap (short-term restructure + long-term change portfolio)
  • Maintain RAID, KPIs, decision logs, and cross-workstream dependencies
  • Ensure all initiatives follow consistent governance, OKRs, and reporting
  • Manage risks, issues, and critical escalations
  • Own the change strategy and operating rhythm across all initiatives
  • Lead readiness assessments, behaviour mapping, and change impact analyses
  • Guide workstreams to align changes to customer outcomes (NRR uplift, adoption, productivity)
  • Drive communications, engagement, and narrative clarity for all levels of the organisation
  • Equip leaders at all levels to operate in the GM-led, AI-native structure
  • Embed new leadership standards, rituals, and behaviours
  • Run leadership alignment sessions, coaching, and change capability uplift
  • Ensure culture and behaviours align to transformation goals
  • Design, recruit, and develop the CTF organisation (change managers, PMO, L&D, comms)
  • Create reusable frameworks, playbooks, tools, and methods
  • Build a repeatable model for future enterprise change initiatives
  • Develop long-term portfolio prioritisation with executive stakeholders

Requirements:

  • 10–15+ years leading enterprise transformation and change
  • Experience working directly with C-suite leaders
  • Prior leadership of a centralised change or transformation office
  • Strong organisational design and operating model capability
  • SaaS, AI, or technology-led transformation experience preferred
  • Consulting background (Bain/BCG/McKinsey-style) advantageous
What we offer:
  • 25 basic holidays with the option to grow up to 30 with service + your birthday off + bank holidays
  • Flexible working hours and hybrid working environments
  • Wellness activities and a lot of pampering included
  • Gym subscription discounts
  • Laptop and equipment
  • Healthcare expense claim tools
  • Certifications
  • Annual meet ups
  • Enhanced parenting scheme
  • Cycle to work scheme and season ticket loan provided
  • Pension and life insurance
  • On demand pay tools for you to be able to access salary even before the end of the month

Additional Information:

Job Posted:
January 05, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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