Director, Case Management

Director, Case Management, Baptist Jacksonville The Director of Case Management is responsible for driving outcomes, procedures, and operational processes for the system-wide Case Management program across Baptist Health's adult hospital campuses. Reporting directly to the Executive Director of Care Coordination, this leader provides both strategic and operational oversight to ensure high-quality, efficient, and patient-centered care coordination throughout the inpatient setting. This role provides direct leadership, mentorship, and accountability oversight for the Managers of Inpatient Case Management while supporting operational excellence initiatives focused on patient throughput, length of stay management, readmission prevention, discharge planning, and capacity optimization. The Director partners closely with Social Services leadership to develop and implement collaborative, team-based models of care that drive positive patient outcomes, enhance the patient experience, and support operational success across the organization. This leader also works in close partnership with hospital and system leadership to ensure patients and families experience seamless access to care throughout the continuum of care.