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Microsoft Corporation Logo Microsoft Corporation · IT - Administration

Director, Business Program Management

United States, Redmond 130900.00 - 277200.00 USD / Year · Job Posted February 01, 2026
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Job Description

The Director of Business Program Management leads strategic, cross‑functional initiatives that drive operational excellence, internal and partner incentives readiness, and incentive performance across the organization. This role oversees the design, implementation, and continuous improvement of incentive programs and capabilities that enable scale, clarity, and measurable business value of commercial incentives.

Job Responsibility

  • Oversee analysis that produce actionable insights for decision‑makers across engineering, finance, field, and leadership across the incentive lifecycle with proven statistical methods
  • Define and ensure integrity and consistency of ROI (Return on Investment) measurement methodologies
  • Ensure accuracy and integrity of source data for new patterns
  • Drive internal reporting strategy & roadmap, defining a consistent experience for internal audiences, to drive actionable insights
  • Define and manage portfolio of tools and services that support the agile execution of incentives
  • Lead the strategy & design of the incentive platform execution capabilities
  • Serve as a bridge between business strategy & execution implementation via engineering
  • Design & drive partner and field communication plans to land incentives narrative
  • Oversee policy exceptions using a consistent, compliance framework
  • Manage critical in-market issues
  • Build, develop, and mentor a diverse, high‑performing team specializing in analytics, business operations, process improvement, and program management

Requirements

  • Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement OR equivalent experience
  • 6+ years management (e.g., people, project, process, vendor, change) experience

Nice to have

  • Master's Degree in Business, Operations, Finance, or related field AND 12+ years experience program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 15+ years experience in program management , process management, or process improvement OR equivalent experience
  • 8+ years people management experience
  • Demonstrated success leading cross‑functional, large‑scale programs with executive visibility
  • Proven analytical background, including experience with business insights, data modeling, and metrics‑driven decision‑making
  • Proven ability to manage complex stakeholder ecosystems across engineering, GTM, operations, and finance
  • People leadership experience managing high‑performing teams
  • Experience with partner ecosystem programs, incentives, pricing models, or cloud commerce solutions
  • Familiarity with large‑scale data systems, reporting platforms, and operational tooling
  • Ability to communicate complex concepts clearly to executive audiences
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