Job Description
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovative solutions that accelerate business value, drive operational excellence and nurture long term loyalty. Within GCS, the Global Outsourcing Management & Strategy team is focused on enabling and empowering our Delivery Partner ecosystem to deliver a consistent and differentiated customer experience, aligned with CE&S vision, cultivating a foundation of Trust & Partnership. This role is a senior leader responsible for defining and executing global outsourcing strategy and managing a portfolio of strategic service partners to deliver business outcomes at scale. The position owns end-to-end accountability for partner performance, financial outcomes, risk management, and innovation across a globally distributed ecosystem. Success in this role requires balancing commercial rigor, operational excellence, and strategic partnership to drive sustainable value, strengthen strategic partnerships, and create competitive advantage. This leader serves as a trusted advisor to senior executives, shaping how the organization leverages external partners to accelerate growth, improve customer outcomes, and enable transformation through data and emerging technologies. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
