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Microsoft’s Cloud Operations & Innovation (CO+I) powers our cloud services. As a Director, Business Operations, you will play a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services, including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. Our APAC infrastructure includes a large portfolio of leased and built data centers in 11 countries, housing millions of servers. Our foundation is managed by a team of subject matter experts supporting services for billions of customers and millions of businesses in Asia. With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve to meet the ever-changing business demands that position Microsoft as a world-class cloud provider. As the Director, Business Operations, you will lead a team of Senior Business Program Managers responsible for Financial Planning & Analysis in managing our Capital and Operating Expenses, Efficiency Improvements. You will be able to influence our spending pattern, and drive process improvements in our Finance Rhythm of Business (ROB). Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Job Responsibility:
Lead end-to-end FP&A (Budgeting, Forecasting, Variance, Reviews)
Strong track record owning financial planning cadence - from building/ owning forecasts and budgets to driving monthly/ quarterly business reviews and course-corrections. This includes CAPEX + OPEX planning and variance tracking with clear insights and actions
Demonstrate strong analytical capability - including diagnosing trends, identifying cost drivers, reconciling data sources/ variance issues, and producing decision-ready narratives for leaders (not just reports). The bar here is being able to tell the story behind the numbers and steer leadership conversations based on the business “pulse.”
Ability to define and manage performance metrics/ KPIs and build mechanisms (dashboards/scorecards) that keep leaders aligned on financial targets, risks, and actions—especially where financial outcomes depend on operational execution
Strong cross-functional operator and influencer - able to partner tightly with finance and business stakeholders, align tradeoffs, and drive outcomes across boundaries (e.g., finance + operations + central teams). This is a director-level “connect the system” requirement
People Management: Deliver success through empowerment and accountability by modeling, coaching, and caring. Model: Live our culture, embody our values, and practice our leadership principles. Coach: Define team objectives and outcomes, enable success across boundaries, and help the team adapt and learn. Care: Attract and retain great people, know each individual’s capabilities and aspirations, and invest in the growth of others
Learn, live, and coach the One Microsoft culture and values. Lead through change by bringing clarity, generating energy, and delivering success
Requirements:
BS/BA in Business, Accounting, Supply Chain, Finance, or equivalent experiences
5+ years in leading an FP&A/ Business Operations organization
10+ years’ experience in leading and influencing a diverse organization of full-time employees across multiple disciplines, platforms, cultures, and countries
10+ years of people management with excellent cross-cultural awareness
Nice to have:
Strong experience in financial budgeting and analysis, in the preparation of Opex and Capex submission, and tracking of variance
Excellent problem-solving skills, analytical capabilities, data analysis, and attention to detail