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The Business Intelligence Director will partner with in-venue operations at Ball Arena in Denver, CO. The Director will support concession, retail, and operations decision making, working side-by-side with hospitality leadership to drive intelligent impact, shape strategy, and inform innovation. By delivering a suite of insights and analytics services, the role will help improve efficiency, effectiveness, and resiliency of the business. Backed by a center-of-excellence within Legends Global Insights, the Director will serve as an on-the-ground ambassador ensuring quality standards are maintained in every step of the operations. In addition to planned consulting services and ad hoc work, the role will drive innovation and adoption of operational best practices.
Job Responsibility
Provide strategic leadership and operational guidance for KSE transformation efforts
Collaborate with regional leadership to implement the strategic vision for business intelligence and insights
Deliver Insights business intelligence and analytics services to in-venue stakeholders
Develop specific venue knowledge
Leverage reporting standards and formats
Support monthly business and post-event reviews
Develop and deploy optimal pricing, product, placement, and promotion strategies
Communicate key guest insights and potential action items
Analyze and build solutions around variable labor and cost of sales management
Experiment, testing pivots and change initiatives
Inform innovation and operational excellence initiatives
Support best-in-class data integrity
Support or directly complete ad-hoc analytics projects
Prior experience using Excel, SQL, R, Python, and/or PowerBI for analysis and visualization
Able to share examples of using data to solve complex problems
Able to simultaneously manage a high level of detail across multiple projects
Able to manage stakeholders and tasks independently, managing time effectively
Able to maintain customer confidentiality and work well within a team environment
Self-starter who is eager to learn the business and drive proactive insights
Excellent interpersonal, verbal and written communication skills
Between 3-6 years of experience in quantitative, analytical consulting, and/or client-facing businesses, as well as experience interacting with organizational leadership
Master's Degree preferred in business analytics, statistics, economics, or a related field
Nice to have
Master's Degree preferred in business analytics, statistics, economics, or a related field