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The Director, Business Insights leads Valvoline Global Operations’ (VGO) global market and consumer insights function, delivering enterprise-level intelligence that informs strategy, accelerates growth, and strengthens competitive advantage. This role is responsible for defining and executing a best-in-class insights vision that elevates decision-making across marketing, product, strategy, and sales. With deep expertise in customer behavior, market dynamics, and research methodologies, the Director translates complex data into compelling, actionable narratives for senior leadership. This role oversees a team of two, manages a significant research investment, and partners closely with cross-functional leaders to shape future-forward strategies in a dynamic, fast-paced global environment.
Job Responsibility:
Lead Global Insights Strategy
Champion Data-Driven Decision Making
Oversee Research Operations and Vendor Management
Develop and Lead a High-Performing Global Team
Drive Innovation in Insights and Market Intelligence
Requirements:
Bachelor’s degree required
Master’s degree preferred in Market Research, Business, Economics, Psychology, or a related field
15+ years of progressive experience in market research, consumer insights, or business intelligence, ideally within a global, matrixed organization
Demonstrated success in influencing senior leaders and shaping business strategy through insights
Deep expertise across quantitative and qualitative research methodologies (e.g., segmentation, brand health, U&A, conjoint)
Strong proficiency with insights platforms and tools (e.g., Qualtrics, SPSS, Nielsen, Kantar, GRIP)
Exceptional communication and storytelling capabilities, with the ability to translate complexity into clear, compelling executive narratives
Proven people leadership experience, including developing talent and leading teams in cross-functional environments
Flexibility required to collaborate across time zones
Domestic and international travel may be required up to 10-15% annually for key meetings, vendor engagement, and team development
Nice to have:
MBA preferred
What we offer:
Health insurance plans (medical, dental, vision)
Health Savings Account (with employer-based deposit and match)
Flexible spending accounts
Competitive 401(k) with generous employer base deposit and match