Director, Big E Central

The Director, Big E Central, provides leadership and operational oversight for the university’s integrated student services front door, ensuring a student-centered, efficient, and high-quality experience for all students, families, and campus partners. This role is responsible for advancing Big E Central's mission and vision by overseeing day-to-day operations, service delivery, staff development, and continuous process improvement. The Director leads targeted initiatives designed to improve student outcomes, strengthen staff performance, and enhance collaboration between Big E Central and the broader campus community. The Director oversees all aspects of departmental operations, ensuring smooth and consistent delivery of student support services while serving as the primary escalation point for complex student concerns. Through strategic leadership, operational management, and cross-functional collaboration, this position supports institutional goals related to student success, persistence, enrollment readiness, and service excellence.